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Cruise Customer Service Jobs (NOW HIRING)

Dsv Air & Sea SAU

NY · On-site

$155 - $194/hr

... great customer experiences and high-quality services. As a global leader, our commitment to ... Air & Sea Job Posting Title: Programme Director, Cruise Business Development - 124522 Time Type ...

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Dsv Air & Sea SAU

$155 - $194/hr

... great customer experiences and high-quality services. As a global leader, our commitment to ... Air & Sea Job Posting Title: Programme Director, Cruise Business Development - 124522 Time Type ...

New

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How much do cruise customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for cruise customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a cruise customer service representative?

Cruise Customer Service representatives are professionals who assist passengers before, during, and after their cruise experience. They handle inquiries about bookings, itinerary changes, onboard services, and resolve issues or complaints to ensure a positive guest experience. These representatives may work in call centers, at ports, or onboard ships, and they play a vital role in maintaining customer satisfaction for cruise lines.

What are the key skills and qualifications needed to thrive as a cruise customer service representative?

To thrive as a Cruise Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with reservation systems, customer relationship management (CRM) software, and booking platforms is typically required. Patience, cultural sensitivity, and a positive attitude help you effectively address guest concerns and create memorable experiences. These competencies are crucial for ensuring guest satisfaction, handling diverse clientele, and maintaining the cruise line's reputation.

What are some common challenges faced by cruise customer service representatives, and how can they successfully address them?

Cruise Customer Service representatives often encounter challenges such as handling high volumes of guest inquiries, resolving issues related to bookings or onboard experiences, and addressing unexpected concerns like itinerary changes. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives who proactively keep guests informed, collaborate closely with other departments (such as housekeeping and entertainment), and use company resources to find solutions are better equipped to create positive guest experiences and resolve issues efficiently.

What is the difference between Cruise Customer Service vs Cruise Reservation Agent?

AspectCruise Customer ServiceCruise Reservation Agent
CredentialsCustomer service experience, communication skillsCustomer service experience, booking systems knowledge
Work EnvironmentOnboard ships, call centers, or officesCall centers, travel agencies, or online booking platforms
Industry UsageCustomer support for onboard and pre-cruise inquiriesHandling reservations, changes, and booking inquiries

While both roles involve interacting with cruise customers, Cruise Customer Service focuses on assisting guests with a wide range of issues during their cruise or pre-trip, whereas Cruise Reservation Agents primarily handle booking and reservation-related inquiries. Both positions require strong communication skills and industry knowledge, but their daily tasks and work environments differ slightly.

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What cities are hiring for Cruise Customer Service jobs?

Cities with the most Cruise Customer Service job openings:

What states have the most Cruise Customer Service jobs?

States with the most job openings for Cruise Customer Service jobs include:

What job categories do people searching Cruise Customer Service jobs look for?

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Cruise Customer Service jobs near you
Infographic showing various Cruise Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Luxury Cruise Specialist

Norwegian Cruise Line

Sunrise, FL • On-site

Other

Posted 14 days ago

Norwegian Cruise Line rating

8.3

Company rating: 8.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

3rd of 9 rated cruise lines

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
  • Responsible for providing our travel agents and their guests with a seamless booking experience and exceptional customer service.
  • The position serves as the "voice" of Regent Seven Seas Cruises and is the first point of contact for travel agents.
  • Build relationships by answering incoming calls, identify the callers' needs, and sell the Regent experience that best fits the client's needs..

POSITION RESPONSIBILITIES:
  • Build rapport and long-term relationships with luxury cruise customers, travel agents and other partners.
  • Recommend and sell Regent Seven Seas cruise products and services to travel agents and their clients while using travel product expertise and knowledge of luxury destinations around the world.
  • Provide a seamless cruise and customer service experience, from the initial sales call to confirming the reservation, and servicing that reservation up until the cruise begins.
  • Create and document special requests, services, and cruise "add on" purchases requested by the customer or travel agent.
  • Maximize revenue opportunities by selling the full experience, from suite upgrades, insurance policies, hotels, shore excursions, and/or gift items.
  • Escalate all issues and pertinent matters to the appropriate resource to ensure resolution.
  • Perform other job-related functions as assigned..

KNOWLEDGE & EXPERIENCE:
EDUCATION:
  • High School Diploma or equivalent required
  • Four-year college degree preferred (Business Administration or related field of study) or equivalent combination of education and work experience
EXPERIENCE:
  • Minimum one year of sales experience required.
  • Telephone or Travel Sales preferred..

KNOWLEDGE & SKILLS:
  • Assertive sales skills and eagerness to grow within the organization
  • Strong written and verbal communication skills to include professional telephone etiquette, email, and letter writing with correct spelling and grammar
  • Demonstrate knowledge of Microsoft applications including Word, Excel, and Outlook
  • Experience with travel reservations systems preferred
  • Ability to develop and maintain professional relations with diverse cliental
  • Ability to quickly learn and maintain knowledge of Regent products, services, and promotions
  • Capable of maintaining professional composure and performing effectively under stress and pressure
  • Demonstrates a strong drive and high energy to achieve specified sales and service goals

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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