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Cruise Customer Service Jobs (NOW HIRING)

Aisles & Abroad

Customer Service - Booking Cruises

$45K - $75K/yr

We're hiring Cruise & Resort Booking Agents who want to work remotely, enjoy flexible hours, and ... Strong communication and customer service skills * Professional, positive, and client-focused ...

Travel by Tilly

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Franklin Park, Illinois, United States $ 32,000.00 - 78,000.00 (US Dollar ... Itinerary Design: Create personalized cruise and tour itineraries that match each client ...

Travel by Tilly

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Austin, Texas, United States $ 32,000.00 - 78,000.00 (US Dollar) We're ... Itinerary Design: Create personalized cruise and tour itineraries that match each client ...

Holland America Group

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

At Costa, we're looking for a passionate Cruise Expert to be the voice behind our experiences. If ... Provide exceptional customer service by effectively handling requests related to reservation ...

Travel by Tilly

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Medford, Oregon, United States $ 32,000.00 - 78,000.00 (US Dollar) About ... Itinerary Design: Create personalized cruise and tour itineraries that match each client ...

MSC Cruises

Post-Cruise Support Agent

Fort Lauderdale, FL · On-site

$17.75 - $23.75/hr

Your Purpose The Post-Cruise Support Agent provides exceptional support to guests, travel advisors ... Your Essentials * 2+ year's contact center, customer service, hospitality, travel, or sales ...

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Showing results 21-40

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Cruise Customer Service information

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How much do cruise customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for cruise customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a cruise customer service representative?

Cruise Customer Service representatives are professionals who assist passengers before, during, and after their cruise experience. They handle inquiries about bookings, itinerary changes, onboard services, and resolve issues or complaints to ensure a positive guest experience. These representatives may work in call centers, at ports, or onboard ships, and they play a vital role in maintaining customer satisfaction for cruise lines.

What are the key skills and qualifications needed to thrive as a cruise customer service representative?

To thrive as a Cruise Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with reservation systems, customer relationship management (CRM) software, and booking platforms is typically required. Patience, cultural sensitivity, and a positive attitude help you effectively address guest concerns and create memorable experiences. These competencies are crucial for ensuring guest satisfaction, handling diverse clientele, and maintaining the cruise line's reputation.

What are some common challenges faced by cruise customer service representatives, and how can they successfully address them?

Cruise Customer Service representatives often encounter challenges such as handling high volumes of guest inquiries, resolving issues related to bookings or onboard experiences, and addressing unexpected concerns like itinerary changes. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives who proactively keep guests informed, collaborate closely with other departments (such as housekeeping and entertainment), and use company resources to find solutions are better equipped to create positive guest experiences and resolve issues efficiently.

What is the difference between Cruise Customer Service vs Cruise Reservation Agent?

AspectCruise Customer ServiceCruise Reservation Agent
CredentialsCustomer service experience, communication skillsCustomer service experience, booking systems knowledge
Work EnvironmentOnboard ships, call centers, or officesCall centers, travel agencies, or online booking platforms
Industry UsageCustomer support for onboard and pre-cruise inquiriesHandling reservations, changes, and booking inquiries

While both roles involve interacting with cruise customers, Cruise Customer Service focuses on assisting guests with a wide range of issues during their cruise or pre-trip, whereas Cruise Reservation Agents primarily handle booking and reservation-related inquiries. Both positions require strong communication skills and industry knowledge, but their daily tasks and work environments differ slightly.

More about Cruise Customer Service jobs

What cities are hiring for Cruise Customer Service jobs?

Cities with the most Cruise Customer Service job openings:

What states have the most Cruise Customer Service jobs?

States with the most job openings for Cruise Customer Service jobs include:

What job categories do people searching Cruise Customer Service jobs look for?

The top searched job categories for Cruise Customer Service jobs are:

Cruise Customer Service jobs near you
Infographic showing various Cruise Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Cruise Specialist

Norwegian Cruise Line Holdings Ltd

Miami, FL • On-site

Full-time

Re-posted 2 days ago

Job description

APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
  • Assist travel partners and direct guests with all aspects related to individual and group cruise reservations; including sharing product information, reserving cruises, and advising of sales promotions, while meeting Oceania Cruises service delivery expectations..

POSITION RESPONSIBILITIES:
  • Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests.
  • Provide superior customer service and product knowledge to all Oceania Cruises guests.
  • Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
  • Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner.
  • Assist and support other departments and fellow team members in reaching Oceania Cruises service, productivity, quality, and revenue goals.
  • Follow-up on available leads and ultimately close all potential sales opportunities.
  • Help with projects as requested by the Call Center management team.
  • Participate in organized and self-study training sessions, including weekly briefings, to continuously improve knowledge base and sales performance.
  • Perform other job related functions as assigned..

EDUCATION:
  • High school diploma or equivalent

EXPERIENCE:
  • 0-2 years call center or related travel industry experience.
  • Working knowledge of reservation system within a call center environment preferred..

KNOWLEDGE & SKILLS:
  • Practical understanding of applicable cruise product, policies and procedures, in order to reserve new and service existing reservations
  • Strong computer skills, including use of all Microsoft Office products
  • Exhibit positive pleasant and courteous behavior, as expected within the Quality assurance practices while engaging internal and external customers
  • Interpersonal skills to engage all levels within the organization and external customers
  • This is to be carried out in person, over the phone or via Microsoft email or instant messaging
  • Ability to deliver the level of customer service required to achieve a positive customer experience
  • Ability to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction
  • Demonstrate an ongoing effort to secure reservations by requesting to reserve a new booking on all rate quotes
  • Maximize revenue opportunities by offering additional products
  • Ability to utilize verbal and written communication skills to communicate with internal and external customers
  • This includes sending and responding to email via Microsoft Outlook
  • Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse
  • Within reasonable accommodation, ability to remain seated for extended period of time, to be determined by length of scheduled shift
  • Flexible with working any schedule, including late shifts and weekends

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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