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Cruise Customer Service Jobs (NOW HIRING)

Travel by Tilly

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Austin, Texas, United States $ 32,000.00 - 78,000.00 (US Dollar) We're ... Itinerary Design: Create personalized cruise and tour itineraries that match each client ...

Memories by Christi

Cruise Planner

Montevallo, AL · On-site

We are seeking motivated, organized individuals who enjoy travel, customer service, and helping others create memorable vacation experiences. As a Cruise Planner, you will help travelers research and ...

Travel by Tilly

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Medford, Oregon, United States $ 32,000.00 - 78,000.00 (US Dollar) About ... Itinerary Design: Create personalized cruise and tour itineraries that match each client ...

Holland America Group

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

At Costa, we're looking for a passionate Cruise Expert to be the voice behind our experiences. If ... Provide exceptional customer service by effectively handling requests related to reservation ...

Hello Sunshine Travels

Customer Service

Orlando, FL · On-site

$15 - $20.25/hr

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Carnival Corporation

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

At Costa, we're looking for a passionate Cruise Expert to be the voice behind our experiences. If ... Provide exceptional customer service by effectively handling requests related to reservation ...

Hello Sunshine Travels

Customer Service

Raleigh, NC · On-site

$15.50 - $21.25/hr

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Hello Sunshine Travels

Customer Service

$16.50 - $22.25/hr

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Hello Sunshine Travels

Customer Service

Waterbury, CT · On-site

$16.25 - $22.25/hr

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Hello Sunshine Travels

Customer Service

Las Vegas, NV · On-site

$15.50 - $21/hr

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Hello Sunshine Travels

Customer Service

Pittsburgh, PA · On-site

$15 - $20.25/hr

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Hello Sunshine Travels

Customer Service

Taunton, MA · On-site

$16.50 - $22.25/hr

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Hello Sunshine Travels

Customer Service

Tampa, FL · On-site

$14.50 - $19.75/hr

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Hello Sunshine Travels

Customer Service

Portsmouth, NH · On-site

$16.25 - $22.25/hr

Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

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Cruise Customer Service information

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How much do cruise customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for cruise customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a cruise customer service representative?

Cruise Customer Service representatives are professionals who assist passengers before, during, and after their cruise experience. They handle inquiries about bookings, itinerary changes, onboard services, and resolve issues or complaints to ensure a positive guest experience. These representatives may work in call centers, at ports, or onboard ships, and they play a vital role in maintaining customer satisfaction for cruise lines.

What are the key skills and qualifications needed to thrive as a cruise customer service representative?

To thrive as a Cruise Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with reservation systems, customer relationship management (CRM) software, and booking platforms is typically required. Patience, cultural sensitivity, and a positive attitude help you effectively address guest concerns and create memorable experiences. These competencies are crucial for ensuring guest satisfaction, handling diverse clientele, and maintaining the cruise line's reputation.

What are some common challenges faced by cruise customer service representatives, and how can they successfully address them?

Cruise Customer Service representatives often encounter challenges such as handling high volumes of guest inquiries, resolving issues related to bookings or onboard experiences, and addressing unexpected concerns like itinerary changes. Success in this role requires strong communication skills, patience, and the ability to stay calm under pressure. Representatives who proactively keep guests informed, collaborate closely with other departments (such as housekeeping and entertainment), and use company resources to find solutions are better equipped to create positive guest experiences and resolve issues efficiently.

What is the difference between Cruise Customer Service vs Cruise Reservation Agent?

AspectCruise Customer ServiceCruise Reservation Agent
CredentialsCustomer service experience, communication skillsCustomer service experience, booking systems knowledge
Work EnvironmentOnboard ships, call centers, or officesCall centers, travel agencies, or online booking platforms
Industry UsageCustomer support for onboard and pre-cruise inquiriesHandling reservations, changes, and booking inquiries

While both roles involve interacting with cruise customers, Cruise Customer Service focuses on assisting guests with a wide range of issues during their cruise or pre-trip, whereas Cruise Reservation Agents primarily handle booking and reservation-related inquiries. Both positions require strong communication skills and industry knowledge, but their daily tasks and work environments differ slightly.

More about Cruise Customer Service jobs

What cities are hiring for Cruise Customer Service jobs?

Cities with the most Cruise Customer Service job openings:

What states have the most Cruise Customer Service jobs?

States with the most job openings for Cruise Customer Service jobs include:

What job categories do people searching Cruise Customer Service jobs look for?

The top searched job categories for Cruise Customer Service jobs are:

Cruise Customer Service jobs near you
Infographic showing various Cruise Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Customer Service

Travel by Tilly

Remote

$16.50 - $22.25/hr

Other

Re-posted 16 days ago

Job description

Remote Customer Service

Austin, Texas, United States

$ 32,000.00 - 78,000.00 (US Dollar)

We're looking for a creative and detail-oriented Remote Customer Service Rep to join our growing travel team. This fully remote position is ideal for someone who loves travel, enjoys organizing details, and finds joy in creating unforgettable vacation experiences for others.

Key Responsibilities:

  • Itinerary Design: Create personalized cruise and tour itineraries that match each client's preferences, including accommodations, excursions, transportation, and dining options.

  • Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets.

  • Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing.

  • Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience.

  • Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests.

  • Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations.

  • Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.

Qualifications:

  • Must be 18 years of age or older.

  • Prior experience in travel planning, hospitality, or customer service is helpful but not required.

  • Strong attention to detail and excellent organizational skills.

  • Confident communicator with problem-solving abilities.

  • Comfortable working remotely and managing tasks independently.

  • Passionate about travel and creating memorable experiences for others.

What We Offer:

  • Flexible, remote work schedule.

  • Access to professional training, industry tools, and travel resources.

  • Opportunities for personal travel discounts.

  • Supportive, collaborative, and growth-focused team environment.

Apply