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Entry Level Cricket Wireless Cricket information

What is the difference between Entry Level Cricket Wireless Cricket vs Customer Service Representative?

AspectEntry Level Cricket Wireless CricketCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma; communication skills
Work EnvironmentRetail stores, call centers, on-siteCall centers, retail, office settings
Employer & Industry UsageTelecommunications retail stores, service providersCustomer service across various industries including telecom
Common Search & ComparisonEntry level roles in telecom retailCustomer support roles in telecom and other sectors

Entry Level Cricket Wireless Cricket roles typically focus on technical support and retail sales within the telecommunications industry, requiring basic technical knowledge and customer interaction. Customer Service Representatives also handle customer inquiries but may work across multiple industries. The main difference lies in the specific industry focus and job responsibilities, with Cricket Wireless roles being more specialized in telecom retail environments.

How to get hired at Cricket Wireless Cricket?

To get hired as an entry-level employee at Cricket Wireless, applicants should submit an online application through the company's careers page, demonstrate good customer service skills, and be prepared for an interview that assesses communication and sales abilities. Prior retail or customer service experience can be advantageous, and a high school diploma or equivalent is typically required. Availability to work flexible hours, including weekends, is often necessary for retail positions.

What is the starting pay at Cricket Wireless Cricket?

The starting pay for entry-level positions at Cricket Wireless typically ranges from $10 to $15 per hour, depending on location and role. These positions often involve customer service and sales responsibilities, with opportunities for advancement and pay increases over time.
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Entry Level Cricket Wireless Cricket jobs near you
Infographic showing various Entry Level Cricket Wireless Cricket job openings in the United States as of September 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Cricket Wireless Retail Sales Manager

Pell City, AL • On-site

Cricket by Crown Wireless
See more jobs at Cricket by Crown Wirelessexternal

$22 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Key responsibilities

  • Sell Cricket Wireless plans, devices, accessories, and high-speed internet to customers.

  • Coach and mentor sales associates to improve their sales performance and product knowledge.

  • Manage daily store operations, including opening and closing procedures, inventory control, and maintaining store standards.

Job description

Cricket Wireless Retail Store Manager

Cricket by Crown Wireless

Crown Wireless is one of the largest authorized Cricket Wireless retailers in the country, with more than 220 locations, focusing on promoting from within. We are looking for highly motivated, competitive, customer-focused individuals to join our team. Hourly pay plus commissions that are paid out bi-weekly, in addition to monthly bonuses and contests.

In this role, you will earn between $22.00 and $26.00 an hour when you combine your hourly rate and commission.

Launch your sales career in wireless; no prior sales experience required! If you love your phone, enjoy talking to people and want a job where your energy and effort translate directly to extra money, this role is for you.

Join a fast-growing team where you can build skills, have fun and grow your career.

The Role:

As a Cricket Wireless Retail Store Manager, your goal is to ensure the success of the store. Your mission is to:

  • Deliver an unforgettable customer experience each day.
  • Drive your store to achieve sales metrics and goals.
  • Protect company assets and ensure operational compliance.
  • Develop your team into confident, high-impact sales professionals.

We Offer:

  • Uncapped commissions and bonuses, the more you sell, the more you earn.
  • Tenure increase program
  • Growth opportunities
  • A complete wellness package including medical, dental, vision coverage and more.
  • 401(k) plan with company contribution
  • Paid time off
  • Employee discounts on accessories and Cricket monthly service plan.
  • Cricket team color apparel provided.

Responsibilities:

  • Keep yourself up to date on new promos, price changes and policy updates.
  • Sell Cricket Wireless plans, devices, accessories and high speed internet.
  • Achieve and beat sales goals for phones, accessories, plans, add-ons, retention and autopay.
  • Deliver outstanding customer service from greeting to goodbye.
  • Maintain store cleanliness, keep displays current and merchandise to ensure the store is well stocked and organized.
  • Help customers understand Cricket products, features, and services.
  • Enjoy developing and maintaining relationships with co-workers and consumers.
  • Complete operational duties accurately and within required timeframes.
  • Work flexible hours, weekend and holidays at various locations.
  • Join in local marketing and community events to promote the brand.
  • Bring the energy: Motivate your team, create a fun, engaging sales floor.
  • Run a tight ship: Own opening/closing, cash handling, daily operations and store standards.
  • Lead and develop: Coach and mentor sales associates: give feedback that drives results.
  • Coach Up Your Team in all aspects of wireless sales and service.
  • Provide positive reinforcement and training to promote the learning and growth of sales associates.
  • Train for excellence: Ensure 100% completion of all required Company amp; Cricket training monthly and annually.
  • Control Inventory: Manage receiving PO’s and returns. Communicates and process any discrepancies.
  • Own the customer experience: Resolve escalations and build lasting customer relationships.
  • Build the brand: Keep merchandising on point and aligned with Cricket brand standards.
  • Recruit and onboard: Help hire, interview and bring new talent onto the team.
  • Communicate and connect: Conduct regular staff meetings to communicate promos, goals, trends, and store performance.
  • Protect the business: Uphold store safety and asset security procedures.
  • Grow your market: Lead local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events.

Apply