As an Audio Visual (AV) Technician, you will be responsible for delivering seamless audio-visual and video conferencing experiences across corporate environments. This role involves hands-on support of AV systems, live event operations, installations, troubleshooting, and ongoing maintenance.
You will work in a dynamic, client-facing environment, supporting both day-to-day operations and high-profile events. Depending on experience and expertise, you may take on responsibilities ranging from technical execution to leading AV initiatives, mentoring team members, and driving process improvements.
Key Responsibilities- Install, configure, and maintain AV systems including conference rooms, huddle spaces, digital signage, and control systems
- QSC Q-SYS DSP and control processors, Logitech Sync, Google Meet, Zoom, Microsoft Teams, Shure MXA Microphones
- Provide end-to-end support for meetings and live events, including setup, operation, troubleshooting, and teardown
- Diagnose and resolve AV/VC technical issues in real time, ensuring minimal disruption
- Support and manage video conferencing platforms such as Zoom, Microsoft Teams, and Cisco Webex
- Work with AV control systems in collaboration with remote engineering teams
- Perform cabling tasks including pulling, terminating, labeling, and testing (Cat5e/6, HDMI, audio, etc.)
- Conduct routine system health checks, preventative maintenance, and upgrades
- Manage AV inventory, equipment logistics, asset tracking, and RMA processes
- Maintain accurate documentation and ticket updates using ITSM tools (e.g., ServiceNow)
- Ensure compliance with service level agreements (SLAs), safety standards, and operational procedures
- Coordinate with internal stakeholders, vendors, and cross-functional teams to deliver AV solutions
- Support high-visibility and executive-level events with professionalism and precision
- Contribute to process improvements, documentation, and standard operating procedures
Education & Experience- High School Diploma or GED required
- Associate's or Bachelor's degree in IT, AV, Electronics, or related field preferred
- Experience in AV support, IT support, event production, or related technical roles
- Experience level may range from entry-level to advanced, with increasing responsibility in troubleshooting, event support, and project execution
Certifications (Preferred)- AVIXA CTS, CTS-I, or CTS-D
- Crestron and/or Extron certifications
- CompTIA A+ or Network+
- Certifications in Zoom, Microsoft Teams, or Cisco Webex
- Project management certifications (e.g., PMP, Project+) are a plus
Knowledge, Skills & AbilitiesTechnical Skills- Strong understanding of AV systems including displays, projectors, microphones, speakers, and switchers
- Familiarity with video conferencing technologies and collaboration platforms
- Ability to install, configure, and troubleshoot AV hardware and integrated systems
- Knowledge of cabling, signal flow, and AV over IP concepts
- Basic networking knowledge (IP addressing, device connectivity)
- Experience with ticketing systems and documentation practices
Soft Skills- Strong customer service orientation with a focus on user experience
- Clear and effective communication with both technical and non-technical stakeholders
- Problem-solving mindset with the ability to perform root cause analysis
- Ability to manage multiple priorities in a fast-paced environment
- Adaptability and willingness to learn new tools and technologies
- Strong teamwork and collaboration skills
Leadership & Ownership- Ability to take ownership of AV environments, room readiness, and service quality
- Capability to lead AV support during critical events or complex situations
- Mentor junior team members and contribute to team development
- Drive continuous improvement in processes, standards, and service delivery
Physical Requirements- Ability to lift up to 50 lbs regularly
- Frequent standing, walking, bending, crouching, and climbing ladders
- Manual dexterity for handling tools and AV equipment
- Ability to work at heights when required
- Travel to client sites as needed
- Valid driver's license (if applicable)
Salary Range$35.08 - $55.38 USD (Hourly)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
401k Plan - Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
