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Entry Level Computer Support Specialist Jobs in Springfield, VA

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

Desktop Support Specialist Location: Arlington, VA (Hybrid) Clearance Requirement: U.S. Citizenship required; ability to obtain security clearance A fast-growing technology company supporting ...

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Entry Level Computer Support Specialist information

See Springfield, VA salary details

$16

$27

$43

How much do entry level computer support specialist jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level computer support specialist in Springfield, VA is $27.83, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.15 per hour, depending on experience, location, and employer.

What does an Entry Level Computer Support Specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What Does an Entry-Level Computer Support Specialist Do?

An entry-level computer support specialist is an IT worker who installs software, maintains computer systems and related equipment, and offers technical support and troubleshooting help with the computers or network for which they are responsible. Your duties in this career include user training, and you are often on call to answer questions and solve IT problems for employees or clients. An entry-level computer support specialist generally handles their responsibilities as part of an IT department of a business, but you can also provide support as part of a third-party IT service provider.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Support Specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Entry Level Computer Support Specialist jobs
What are popular job titles related to Entry Level Computer Support Specialist jobs in Springfield, VA? For Entry Level Computer Support Specialist jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Springfield, VA look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Entry Level Computer Support Specialist jobs? Cities near Springfield, VA with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Springfield, VA as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $57,885 per year, or $27.8 per hour.

Journeyman Computer Support Specialist - IT Help Desk

Omm IT Solutions

Washington, DC

Contractor

Posted 8 days ago

Job description

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\n PLEASE NOTE:<\/u><\/b>
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  • It is a 100% Onsite Position in Washington, DC<\/b><\/span>
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  • Schedule: Monday-Friday, 8:30 AM to 5:00 PM (Approx. 40 hours\/week)<\/b><\/span>
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  • Must be a U.S. citizen, lawful permanent resident, or H1B visa holder meeting all work eligibility criteria.<\/b><\/span>
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  • Must successfully pass a favorable FBI criminal background check and be fingerprinted at the U.S. Capitol Police headquarters prior to starting work.<\/b><\/span>
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  • Required to maintain strict confidentiality of all client information.<\/b><\/span>
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    \n JOB DESCRIPTION:<\/u><\/b><\/span>
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    \n The Client is a small, nonpartisan Legislative Branch agency that provides independent and objective economic and budgetary analysis to the Congress. We are seeking two Journeyman Computer Support Specialists to join the Client's IT Unit. In this role, you will deliver advanced front\-line technical support to approximately 275 professional staff members. While the daily workload averages a manageable 7\-9 service tickets per day, the issues range from moderate complexity to scenarios requiring advanced troubleshooting and independent judgment. You will work collaboratively with the Client's Service Desk, Tier III Engineering, Network Operations, and Cybersecurity teams to ensure seamless service delivery and modernize the endpoint management environment.<\/span>
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    \n KEY RESPONSIBILITIES:<\/u><\/b><\/span>
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    • Daily Operations & Support<\/b><\/span>
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      • Provide direct support by managing requests through the help desk ticketing system and troubleshooting sophisticated hardware and software issues.<\/span>
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      • Install, configure, troubleshoot, and maintain employee hardware, software, and peripheral components across both Windows and macOS environments.<\/span>
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      • Deploy and configure Windows desktops, macOS systems, and mobile devices, ensuring proper imaging, configuration, and validation against security baselines.<\/span>
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      • Register and configure mobile devices (iOS, Android) within enterprise mobile device management (MDM) platforms, and provide end\-user training on authentication and secure remote connectivity.<\/span>
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      • Administer Microsoft Entra ID \/ Active Directory environments, focusing on user account provisioning, group policy adjustments, and identity lifecycle management.<\/span>
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      • Support macOS and iOS administration, including device enrollment, FileVault management, and configuration profile deployment.<\/span>
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      • Provide on\-call daily office support and assist with conference room technology setup and troubleshooting.<\/span>
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      • Guide and support Tier I personnel by enforcing best practices, creating and validating standard operating procedures (SOPs), and reviewing escalations.<\/span>
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        • Security & Systems Administration<\/b><\/span>
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          • Ensure all endpoint and user interactions adhere strictly to Zero Trust and Defense\-in\-Depth security standards.<\/span>
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          • Diagnose complex system issues including multi\-factor authentication (MFA) failures, identity anomalies, and network connectivity problems, while protecting sensitive data.<\/span>
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          • Analyze Windows Event Viewer and macOS Console logs to identify error patterns and develop solutions to prevent recurrence.<\/span>
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          • Load and verify software packages using automated imaging and patching tools such as Ivanti EPM or KACE.<\/span>
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          • Leverage platforms like JAMF and Microsoft Intune for configuration management and endpoint automation.<\/span>
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          • Perform secure drive sanitization and destruction using approved tools like BitRaser, maintaining necessary certificates of destruction.<\/span>
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            • Periodic Project & Engineering Tasks<\/b><\/span>
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              • Implement imaging strategies utilizing automation and scripting to deliver secure, consistent workstation builds.<\/span>
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              • Participate in vulnerability remediation and patch management cycles, coordinating with Nessus scan findings to address critical and high\-severity vulnerabilities.<\/span>
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              • Recommend advanced remedial measures, such as policy adjustments or driver updates, to restore functionality and prevent future issues.<\/span>
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              • Assist in incident response activities, responding to outages, service disruptions, and emergencies.<\/span><\/span>
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                Requirements<\/h3>\n
                \n REQUIRED QUALIFICATION:<\/u><\/b>
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                • Bachelor's degree in Information Technology, Computer Science, or a closely related field.<\/span>
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                • CompTIA Security+, Microsoft Certified: Endpoint Administrator Associate, Apple Certified IT Professional, AWS Certified Cloud Practitioner (or higher), ITIL Foundation, or Certified SysOps Administrator \- Associate.<\/b><\/span>
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                • Enterprise\-level administration and support experience for Windows and macOS operating systems, including deployment and adherence to security baselines.<\/span>
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                • Experience utilizing endpoint management platforms (e.g., Ivanti, KACE, Microsoft Intune, JAMF) to deploy software and enforce policies.<\/span>
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                • Strong capability in managing identity and access management services, specifically Microsoft Entra ID\/Active Directory, multi\-factor authentication (MFA), and AWS\-integrated identity solutions.<\/span>
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                • Ability to analyze system logs and monitoring tools to resolve authentication, connectivity, and performance issues.<\/span>
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                • Strong understanding of cloud and hybrid environments, with experience supporting AWS\-hosted resources.<\/span>
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                • Excellent customer service, prioritization, and problem\-solving skills, with the ability to meet tight deadlines.<\/span>
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                • Effective communication skills to document technical procedures, build user guides, and mentor Level I technicians.<\/span>
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