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Entry Level Computer Support Specialist Jobs in Springfield, VA

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Entry Level Computer Support Specialist information

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$16

$27

$43

How much do entry level computer support specialist jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for entry level computer support specialist in Springfield, VA is $27.83, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.15 per hour, depending on experience, location, and employer.

What does an Entry Level Computer Support Specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What Does an Entry-Level Computer Support Specialist Do?

An entry-level computer support specialist is an IT worker who installs software, maintains computer systems and related equipment, and offers technical support and troubleshooting help with the computers or network for which they are responsible. Your duties in this career include user training, and you are often on call to answer questions and solve IT problems for employees or clients. An entry-level computer support specialist generally handles their responsibilities as part of an IT department of a business, but you can also provide support as part of a third-party IT service provider.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Support Specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Entry Level Computer Support Specialist jobs
What are popular job titles related to Entry Level Computer Support Specialist jobs in Springfield, VA? For Entry Level Computer Support Specialist jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Springfield, VA look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Entry Level Computer Support Specialist jobs? Cities near Springfield, VA with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Springfield, VA as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $57,885 per year, or $27.8 per hour.

Journeyman Computer Support Specialist

KMRG LLC

Washington, DC • On-site

$108K - $125K/yr

Full-time

Posted 8 days ago

Job description

Title: Journeyman Computer Support Specialist
Location: Washington, DC
Schedule: Full-time, onsite Monday-Friday
Salary: $108,000 - $125,000
We are seeking an experienced Journeyman Computer Support Specialist to support the Congressional Budget Office (CBO) in Washington, DC. Your scope of work will include supporting CBO's IT service environment through user support, endpoint operations, access support, technology coordination, and routine service improvements that help agency staff work securely and efficiently.
This is a full-time opportunity in which we'll provide competitive pay, job stability, and security.
Apply today!
RESPONSIBILITIES
Support Help Desk & User Support
  • Manage help desk requests through CBO's ticketing system from intake through resolution
  • Support a moderate ticket workload with occasional advanced troubleshooting needs
  • Provide timely technical support to CBO staff for hardware, software, and endpoint issues
  • Troubleshoot mobile device, authentication, connectivity, and secure access issues
  • Guide users on equipment, collaboration tools, cloud services, and self-service resources
  • Deliver clear ticket updates, resolution notes, and user communications through approved channels
  • Respond to assigned daily office technology support needs
  • Assist with conference room technology support and related user assistance
Device Deployment & Endpoint Support
  • Prepare computer equipment for deployment using onboarding and division-specific requirements
  • Image, configure, deploy, validate, and inventory Windows desktops for end users
  • Configure, deploy, validate, and inventory macOS systems for end users
  • Validate deployed devices against approved security baselines and inventory records
  • Install, troubleshoot, maintain, upgrade, and patch employee hardware and software
  • Maintain peripheral components, firmware updates, and approved security configurations
  • Register and configure iOS and Android devices in enterprise MDM platforms
  • Load and verify software packages through approved imaging and patching tools
  • Check configuration baselines through Ivanti EPM, KACE, or equivalent tools
  • Support workstation deployments, refreshes, data migrations, and recovery operations
System Administration & Troubleshooting
  • Diagnose MFA failures, identity anomalies, endpoint irregularities, and access issues
  • Resolve network connectivity problems and endpoint performance issues using sound judgment
  • Analyze Windows Event Viewer data to identify errors, patterns, and corrective actions
  • Review macOS Console diagnostics, system logs, and monitoring data to resolve issues
  • Monitor log output to validate image integrity, patch levels, and security compliance
  • Administer Microsoft Entra ID / Active Directory environments with IAM governance
  • Support user account provisioning, group policy adjustments, and identity lifecycle management
  • Manage macOS and iOS enrollment, configuration profiles, FileVault, and authentication integration
  • Apply JAMF and Microsoft Intune for endpoint automation and configuration management
  • Use approved endpoint tools to support automation, policy enforcement, and device management
Security & Asset Support
  • Validate image integrity, patch levels, endpoint security policies, and approved configurations
  • Apply information security and information assurance principles in customer support activities
  • Support encryption, data loss prevention, and secure credential handling during support work
  • Assist with patch management and vulnerability remediation cycles across supported endpoints
  • Coordinate remediation of critical and high-severity findings based on Nessus scan results
  • Replace defective or obsolete components and document hardware, software, and asset changes
  • Perform secure drive sanitization and destruction using BitRaser or other approved tools
  • Maintain required documentation and certificates for secure drive destruction activities
Documentation & Team Coordination
  • Create SOPs, knowledge base articles, user guides, technical procedures, and automation scripts
  • Document technical procedures in a clear format for users and internal support teams
  • Support Tier I personnel by promoting best practices, reviewing escalations, and resolving issues
  • Coordinate with Service Desk and Network Operations teams on support and escalation needs
  • Partner with Cloud Services, Engineering, Development, and Cybersecurity teams as needed
  • Identify recurring problem trends and recommend practical mitigation strategies
  • Recommend remedial actions such as driver updates, policy changes, or imaging corrections
  • Assist with outages, service disruptions, emergencies, and incident response activities

REQUIRED BACKGROUND
  • Experience with imaging, deployment, configuration management, and security baselines
  • Experience using Ivanti, KACE, Microsoft Intune, JAMF, or similar endpoint tools
  • Experience deploying software, managing devices, enforcing policies, and automating routine tasks
  • Experience supporting AWS-hosted resources, identity services, and hybrid infrastructure integrations
  • Strong understanding of advanced system administration and patch management
  • Strong understanding of baseline configuration and automated imaging processes
  • Strong understanding of cloud and hybrid environment management
  • Strong understanding of Zero Trust security principles
  • Knowledge of organizational security, compliance, and configuration standards
  • Excellent customer service and problem-solving skills

REQUIRED CAPABILITIES
  • Must be able to support macOS and Windows systems in an enterprise environment
  • Ability to manage and troubleshoot Microsoft Entra ID / Active Directory services
  • Ability to support MFA, role-based access controls, and AWS-integrated identity solutions
  • Ability to diagnose authentication, connectivity, and endpoint performance issues
  • Ability to analyze system logs, Windows Event Viewer data, and macOS Console diagnostics
  • Ability to coordinate with Service Desk, Network Operations, and Cybersecurity teams
  • Ability to support timely investigation, escalation, and remediation of technical issues
  • Ability to troubleshoot and improve endpoint deployment workflows
  • Ability to ensure endpoint, user, and network interactions follow security standards
  • Ability to communicate clearly and effectively with users and technical teams
  • Ability to document technical procedures and create user-friendly guides
  • Ability to mentor Level I technicians and strengthen Service Desk capability
  • Ability to prioritize tasks, meet tight deadlines, and remain professional and responsive

LOCATION
  • Washington, DC 20515

TRAVEL
  • Travel may be required

WORK HOURS
  • Monday-Friday, 40 hours per week

TELEWORK
  • N/A

CLEARANCE
  • U.S. citizenship required as it supports the U.S. federal government

CLIENT
  • Congressional Budget Office (CBO)

EMPLOYMENT CLASSIFICATION
  • Employment Classification Eligibility - Exempt

******************
KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.
Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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