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Entry Level Computer Support Specialist Jobs in Suffolk, VA

MediaCross

Support Specialist

Norfolk, VA · On-site

Support Specialist Onsite | Norfolk, VA To apply, please go to Professionalism, excellent customer ... Proficiency in working on a computer with a Microsoft operating system required * Professional and ...

Team Fishel

CAD Survey Technician I

Hampton, VA · On-site

$25 - $28/hr

... entry level CAD Survey Technician I based in our Hampton, VA office. The successful candidate will primarily be responsible for supporting Team Fishel's Electric utility survey division with ...

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Entry Level Computer Support Specialist information

See Suffolk, VA salary details

$15

$25

$40

How much do entry level computer support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level computer support specialist in Suffolk, VA is $25.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $28.37 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

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Cities near Suffolk, VA with the most Entry Level Computer Support Specialist job openings:

Entry Level Computer Support Specialist jobs near you

Computer User Support Specialist

Hirekeyz Inc

Elizabeth City, NC • On-site

Contractor

Re-posted 27 days ago

Job description

Role: Computer User Support Specialist

POP: 12+ Months Contract

Location: Elizabeth City, NC (On-site)

SCOPE:

The Computer User Support Specialist will serve as a frontline representative of the IT service team, delivering Tier I/II support, account provisioning, system troubleshooting, and guidance on cybersecurity practices within a fast-paced, mission-critical environment.

REQUIRED SKILLS:

  • Bachelor’s or Associate's degree in Computer Science, Math, Information Technology, Engineering, or related field. Two (2) years of directly relevant experience may substitute for one (1) year of formal education.
  • CompTIA Security+ required
  • Minimum of two (2) years of experience in help desk support and must include one (1) year of experience, including knowledge of PC operating systems, e.g., Windows, as well as networking and e-mail standards and work on a help desk. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
  • Minimum of one (1) year of experience with using ITSM Tools such as Remedy Help Desk or ServiceNow.
  • Minimum of one (1) year of experience providing root cause analysis and technical support.
  • Minimum of one (1) year of experience in an Agile DevSecOps software and engineering environment and Methodologies.
  • Minimum of one (1) year of experience with Jira, Confluence, and Bitbucket.
  • Minimum of one (1) year supporting federal IT systems, preferably DHS or DoD environments.
  • Strong understanding of Windows desktop operating systems, common enterprise software, and basic networking principles (TCP/IP, DNS, DHCP).
  • Experience supporting federal systems and handling sensitive data in accordance with security and privacy regulations.
  • Working knowledge of cybersecurity practices and compliance requirements (e.g., NIST 800-53, DHS 4300A).
  • Proficient in documenting technical procedures and communicating with both technical and non-technical audiences.
  • Familiarity with ITSM platforms and incident management workflows.
  • Demonstrated customer service orientation and ability to remain composed in high-pressure situations.

PREFERRED SKILLS:

  • Additional certifications (Microsoft 365 Certified: Modern Desktop Administrator Associate, Cisco Certified Support Technician (CCST), ITIL Foundation, or Network+) are a plus.

TASKS

  • Deliver Tier I and Tier II help desk support to end-users on hardware, software, printer, and network issues, both in-person and remotely.
  • Provide user support for enterprise tools such as email platforms, Microsoft Office, operating systems, shared directories, and approved collaboration applications.
  • Troubleshoot and resolve PC operating system, network connectivity, and account access issues, escalating complex problems as needed.
  • Serve as the initial point of contact for diagnosing and resolving hardware/software malfunctions, printer issues, and system performance anomalies.
  • Manage user account provisioning, deprovisioning, and permission changes in accordance with access control policies.
  • Ensure compliance with cybersecurity standards, including password policies, multi-factor authentication, and awareness of phishing mitigation procedures.
  • Utilize ITSM tools (such as Remedy, ServiceNow, or equivalent) to log, track, prioritize, and escalate tickets in accordance with SLAs.
  • Maintain and update SOPs, troubleshooting guides, support logs, and performance documentation.
  • Provide input to root cause analyses and contribute to the resolution of recurring issues through technical feedback and process improvements.
  • Participate in Agile meetings and support DevSecOps teams using tools like Jira, Confluence, and Bitbucket.
  • Maintain professional, customer-centric communication and support high user satisfaction standards in a service-driven environment.
  • All other duties as assigned by management.