ZipRecruiter

Log In

2

Entry Level Computer Support Specialist Jobs in Ottawa, ON

Xcalibur

Fixed Wing Technology Specialist

Ottawa, ON · On-site

Salary: CAD $60,000 - $75,000 Reporting to theFixed Wing Technology Manager, the Fixed Wing Technology Specialist is responsible for support in the calibration, maintenance, troubleshooting, and ...

Td

Mobile Mortgage Specialist

Kanata, ON · Remote

Personal & Commercial Banking Pay Details: $0,00 - $0,00 CAD This role is eligible for commission ... support your efforts. All the essential tools you need for your home office, including a laptop ...

Td

Mobile Mortgage Specialist

Gatineau, QC · Remote

Personal & Commercial Banking Pay Details: 0,00 $/$0.00 - 0,00 $/$0.00 CAD This role is eligible ... support your efforts. All the essential tools you need for your home office, including a laptop ...

Td

Mobile Mortgage Specialist

Ottawa, ON · Remote

Personal & Commercial Banking Pay Details: $0,00 - $0,00 CAD This role is eligible for commission ... support your efforts. All the essential tools you need for your home office, including a laptop ...

Sectigo

Digital Marketing Specialist

Ottawa, ON · Hybrid

In this role, you'll manage website content, support marketing campaigns, and analyze performance ... The target compensation package for this role is between CAD 65,000 and CAD 80,000, subject upon ...

Td

Mobile Mortgage Specialist

Hamilton, ON

Personal & Commercial Banking Pay Details: $0.00 - $0.00 CAD This role is eligible for commission ... support your efforts. All the essential tools you need for your home office, including a laptop ...

BrokerLink

Operations Specialist - NCI

Ottawa, ON · Hybrid

Provide support as needed on any National Commercial Insurance project as it pertains to operations ... Knowledge of computer databases, information management, or digital content design. * Exposure to ...

next page

Showing results 1-20

People also search for

All JobsEntry Level Computer Support Specialist JobsEntry Level Computer Support Specialist Jobs in Ottawa, ON

Entry Level Computer Support Specialist information

What Does an Entry Level Computer Support Specialist Do?

An entry-level computer support specialist is an IT worker who installs software, maintains computer systems and related equipment, and offers technical support and troubleshooting help with the computers or network for which they are responsible. Your duties in this career include user training, and you are often on call to answer questions and solve IT problems for employees or clients. An entry-level computer support specialist generally handles their responsibilities as part of an IT department of a business, but you can also provide support as part of a third-party IT service provider.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Support Specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

More about Entry Level Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Ottawa, ON? The most popular types of Computer Support Specialist jobs in Ottawa, ON are:
What are popular job titles related to Entry Level Computer Support Specialist jobs in Ottawa, ON? For Entry Level Computer Support Specialist jobs in Ottawa, ON, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Ottawa, ON look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Ottawa, ON are:
What cities near Ottawa, ON are hiring for Entry Level Computer Support Specialist jobs? Cities near Ottawa, ON with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Ottawa, ON as of May 2026, with employment types broken down into 1% Internship, 51% Full Time, 38% Part Time, 2% Temporary, 7% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Bilingual Billing Specialist

net2phone Canada

Ottawa, ON • On-site

Full-time

Medical, PTO

Posted 28 days ago

Job description

What we do.

We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.

Who we are.

Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.

We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and supported with speed, knowledge, precision and friendliness.

Providing the absolute best customer experience is always our top priority.

About the role.

As the first point of contact for all billing and account related inquiries, our Billing Specialists develop strong relationships with our customers and strive to make them successful in every interaction. Working in Salesforce, you will monitor open cases, respond to calls and emails, and proactively connect with customers to foster and maintain value-driven relationships.

What you'll do.

  • Respond to billing inquiries via phone and email meeting the net2phone Canada's Service Level
  • Manage payments and credits, billing questions, and update account information with attention to detail and accuracy
  • Escalate advanced requests to the Finance Team (Refunds, Write-Offs, etc...)
  • Manage overdue accounts and payment collections, which may lead to account suspensions. Coordinate with Customer Success on account suspension while managing Billing Suspensions.
  • Assist with audits in preparation for monthly invoice runs.
  • Prepare accounts for billing closure and cancellations.
  • Assist customers in designing payment plans if they cannot pay their full balance, in a way that helps them catch up but also supports the company's needs.
  • Contribute to developing and refining processes related to the billing department
  • Work in a collaborative environment with several teams in Client Services to investigate billing cases
  • Work with manager and Billing Platform team in investigating and troubleshooting Billing Platform issues
  • Monitor remittance slips to ensure payment goes through, and follow up with clients if not.
  • Assisting in the design and implementation of Billing best practices and trends
  • Maintaining product expertise across the net2phone Canada product line

What you need to be a Billing Specialist with us.

  • 1+ years of customer service/experience
  • Outstanding organizational skills with a strong attention to detail.
  • Bilingual in French-English
  • Never-ending curiosity (you're going to meet a lot of different businesses!)

What we offer.

  • Join an amazing team culture that values work-life balance.
  • Accessible team socials (virtual and in person).
  • Learning opportunities and growth.
  • Paid time off, sick & family days as well as paid volunteer days.
  • Ability to work remotely as part of a hybrid model.
  • $2,000 in health & wellness benefits

Job Type: Full Time, Permanent

Schedule: Monday to Friday 9am-5pm EST.

Compensation: $ 43,000-46,000 CAD

Location: Ottawa. This is an in-office hybrid position - with the potential to work remotely 2-3 days a week- we want you to be in the middle of all the action!

Looking for a change? Want to do something new? Need to make a difference? It's time to learn, do, and become more than you ever thought possible.

At net2phone Canada, we believe in a human-first approach to hiring. While our recruiters personally review every application, we do utilize AI tools to assist us in organizing interview notes and ensuring we capture your insights accurately. These tools provide one of many data points in our evaluation, but all final hiring decisions are made by our team of humans.

net2phone Canada is committed to creating an inclusive environment where all candidates, employees, and clients feel like they belong. To ensure an inclusive and accessible candidate experience, accommodations are available upon request for all stages of the selection process.

To request an accommodation, please complete our online form or call 1-888-508-2749. You can also reach us by mail at 5424 Canotek Road, Ottawa, Ontario, K1J 1E9, Canada. You can find more ways to contact us and learn more about our accessibility commitment at https://www.net2phone.com/en-ca/accessibility

Employment Type: FULL_TIME

Apply