Senior IT Security Computer Support Specialist Location: Ottawa, ON Client: Department of National Defence (DND) Clearance: Secret (minimum), Top Secret preferred About the Role We are seeking two ...
Senior IT Security Computer Support Specialist Location: Ottawa, ON Client: Department of National Defence (DND) Clearance: Secret (minimum), Top Secret preferred About the Role We are seeking two ...
Senior IT Security Computer Support Specialist Location: Ottawa, ON Client: Department of National Defence (DND) Clearance: Secret (minimum), Top Secret preferred About the Role We are seeking two ...
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Senior IT Security Computer Support Specialist Location: Ottawa, ON Client: Department of National Defence (DND) Clearance: Secret (minimum), Top Secret preferred About the Role We are seeking two ...
Product Support Specialist (Remote within Canada)
Ottawa, ON · On-site +1
CA$55K/yr
PRODUCT SUPPORT SPECIALIST (Remote within Canada) Reporting to the Manager, Client Support, as the ... The starting salary for this role is $55,000.00 CAD. The successful candidate's starting salary ...
Product Support Specialist (Remote within Canada)
Ottawa, ON · On-site +1
CA$55K/yr
PRODUCT SUPPORT SPECIALIST (Remote within Canada) Reporting to the Manager, Client Support, as the ... The starting salary for this role is $55,000.00 CAD. The successful candidate's starting salary ...
PRODUCT SUPPORT SPECIALIST (Remote within Canada) Reporting to the Manager, Client Support, as the ... The starting salary for this role is $55,000.00 CAD. The successful candidates starting salary will ...
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PRODUCT SUPPORT SPECIALIST (Remote within Canada) Reporting to the Manager, Client Support, as the ... The starting salary for this role is $55,000.00 CAD. The successful candidates starting salary will ...
Support Specialist II - Hybrid
Ottawa, ON · Hybrid
The Role The Support Specialist II - Hybrid provides combined Tier 2 technical support and user ... Degree or diploma in Information Technology, Computer Science, Business, or related field (or ...
Support Specialist II - Hybrid
Ottawa, ON · Hybrid
The Role The Support Specialist II - Hybrid provides combined Tier 2 technical support and user ... Degree or diploma in Information Technology, Computer Science, Business, or related field (or ...
Network Operations Centre - Support Specialist Tier 1
CA$60K - CA$65K/yr
... Tier 1 Support Specialist to proactively monitor a customer's install base of March Networks ... Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or ...
New
Network Operations Centre - Support Specialist Tier 1
CA$60K - CA$65K/yr
... Tier 1 Support Specialist to proactively monitor a customer's install base of March Networks ... Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or ...
New
Provide entry-level help desk support for hardware, software, and access issues * Troubleshoot ... Basic computer literacy * Familiarity with Microsoft Office 365 * Comfortable working with ...
Provide entry-level help desk support for hardware, software, and access issues * Troubleshoot ... Basic computer literacy * Familiarity with Microsoft Office 365 * Comfortable working with ...
Retention Specialist
Nepean, ON · Remote
CA$18.90/hr
... 90 CAD/hourly The Big Picture: The longer the relationship lasts, the stronger it becomes ... Experience in customer-facing roles, such as customer service representative, billing or support ...
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Retention Specialist
Nepean, ON · Remote
CA$18.90/hr
... 90 CAD/hourly The Big Picture: The longer the relationship lasts, the stronger it becomes ... Experience in customer-facing roles, such as customer service representative, billing or support ...
CAD Technologist
Ottawa, ON · On-site
CA$50K - CA$65K/yr
Supporting the Project Leads and Project Specialists with creation of AutoCAD based project drawings, such as drawings detailing the sequence of water slide parts, mechanical and electrical ...
CAD Technologist
Ottawa, ON · On-site
CA$50K - CA$65K/yr
Supporting the Project Leads and Project Specialists with creation of AutoCAD based project drawings, such as drawings detailing the sequence of water slide parts, mechanical and electrical ...
CAD Technologist
Ottawa, ON · On-site
Supporting the Project Leads and Project Specialists with creation of AutoCAD based project drawings, such as drawings detailing the sequence of water slide parts, mechanical and electrical ...
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CAD Technologist
Ottawa, ON · On-site
Supporting the Project Leads and Project Specialists with creation of AutoCAD based project drawings, such as drawings detailing the sequence of water slide parts, mechanical and electrical ...
Host and attend university/college career fairs in support of company recognition and Student ... Ability to recruit in all levels of the organization from entry level to senior positions; * Proven ...
Host and attend university/college career fairs in support of company recognition and Student ... Ability to recruit in all levels of the organization from entry level to senior positions; * Proven ...
Multiple benefits offered to support physical and mental wellbeing, including telemedicine ... Ability to identify and exploiting vulnerabilities in computer systems, networks and applications ...
Multiple benefits offered to support physical and mental wellbeing, including telemedicine ... Ability to identify and exploiting vulnerabilities in computer systems, networks and applications ...
Multiple benefits offered to support physical and mental wellbeing, including telemedicine ... Ability to identify and exploiting vulnerabilities in computer systems, networks and applications ...
Multiple benefits offered to support physical and mental wellbeing, including telemedicine ... Ability to identify and exploiting vulnerabilities in computer systems, networks and applications ...
Transfer Specialist
Ottawa, ON · On-site
Ability work schedule to support business needs including weekends and nights * Ability to work ... Basic computer skills required WORK CONDITIONS Work Environment * Work indoors and or outdoors ...
Transfer Specialist
Ottawa, ON · On-site
Ability work schedule to support business needs including weekends and nights * Ability to work ... Basic computer skills required WORK CONDITIONS Work Environment * Work indoors and or outdoors ...
Bilingual Customer Success Manager (12 Month Term)
Ottawa, ON · On-site
CA$43K - CA$55K/yr
... times to reach a live technical support specialist. And while that's unheard of in ... Base Salary + Commission, OTE $ 43-55,000 CAD This is an in-office hybrid position with the ...
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Bilingual Customer Success Manager (12 Month Term)
Ottawa, ON · On-site
CA$43K - CA$55K/yr
... times to reach a live technical support specialist. And while that's unheard of in ... Base Salary + Commission, OTE $ 43-55,000 CAD This is an in-office hybrid position with the ...
... times to reach a live technical support specialist. And while that's unheard of in ... Base Salary + Commission, OTE $ 43-55,000 CAD This is an in-office hybrid position - with the ...
... times to reach a live technical support specialist. And while that's unheard of in ... Base Salary + Commission, OTE $ 43-55,000 CAD This is an in-office hybrid position - with the ...
Bilingual Billing Specialist
Ottawa, ON · On-site
CA$43K - CA$46K/yr
... and supported with speed, knowledge, precision and friendliness. Providing the absolute best ... Compensation: $ 43,000-46,000 CAD Location: Ottawa. This is an in-office hybrid position with the ...
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Bilingual Billing Specialist
Ottawa, ON · On-site
CA$43K - CA$46K/yr
... and supported with speed, knowledge, precision and friendliness. Providing the absolute best ... Compensation: $ 43,000-46,000 CAD Location: Ottawa. This is an in-office hybrid position with the ...
... and supported with speed, knowledge, precision and friendliness. Providing the absolute best ... Compensation: $ 43,000-46,000 CAD Location: Ottawa. This is an in-office hybrid position - with the ...
... and supported with speed, knowledge, precision and friendliness. Providing the absolute best ... Compensation: $ 43,000-46,000 CAD Location: Ottawa. This is an in-office hybrid position - with the ...
Fixed Wing Technology Specialist
Ottawa, ON · On-site
Salary: CAD $60,000 - $75,000 Reporting to theFixed Wing Technology Manager, the Fixed Wing Technology Specialist is responsible for support in the calibration, maintenance, troubleshooting, and ...
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Fixed Wing Technology Specialist
Ottawa, ON · On-site
Salary: CAD $60,000 - $75,000 Reporting to theFixed Wing Technology Manager, the Fixed Wing Technology Specialist is responsible for support in the calibration, maintenance, troubleshooting, and ...
Support teammates by reviewing quality of work output * Identify and suggest process improvements ... Expected salary: $35.5 - $37 CAD / Hour * Flexible vacation policy * Annual fitness reimbursement
Quick apply
Support teammates by reviewing quality of work output * Identify and suggest process improvements ... Expected salary: $35.5 - $37 CAD / Hour * Flexible vacation policy * Annual fitness reimbursement
Entry Level Computer Support Specialist information
What Does an Entry Level Computer Support Specialist Do?
An entry-level computer support specialist is an IT worker who installs software, maintains computer systems and related equipment, and offers technical support and troubleshooting help with the computers or network for which they are responsible. Your duties in this career include user training, and you are often on call to answer questions and solve IT problems for employees or clients. An entry-level computer support specialist generally handles their responsibilities as part of an IT department of a business, but you can also provide support as part of a third-party IT service provider.
What are the key skills and qualifications needed to thrive as an Entry Level Computer Support Specialist, and why are they important?
To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
What are some common challenges faced by entry level computer support specialists in their first year?
Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.
What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?
| Aspect | Entry Level Computer Support Specialist | Help Desk Technician |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ typically required |
| Work Environment | In-office or remote technical support | Help desk or call center support |
| Employer & Industry Usage | IT departments, tech companies, small businesses | IT service providers, corporate support centers |
| Common Search & Comparison Intent | Understanding entry-level IT support roles | Entry-level help desk support roles |
The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.
More about Entry Level Computer Support Specialist jobs
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Posted 8 days ago
Job description
Senior IT Security Computer Support Specialist
Location: Ottawa, ON
Client: Department of National Defence (DND)
Clearance: Secret (minimum), Top Secret preferred
About the RoleWe are seeking two Senior IT Security Technical Support Specialists to support DND environments. These resources will provide advanced technical troubleshooting, secure system support, and implementation of complex security requirements across enterprise networks and applications.
General Responsibilities:- Coordinating emerging technology application specifications
- Serving as a user support liaison between vendors, IT technicians, and enduser departments
- Providing training expertise and direction in emerging technology or special application support
- Emulating or reproducing technical problems encountered by users
- Providing advice and training to users in response to identified difficulties
- Recommending and implementing complex security requirements
- Providing business systems, network, and Internet support to users
- Collecting, organizing, and maintaining a problems/solutions log
- Verifying accuracy and completeness of work performed
- Designing, configuring, and deploying serverbased file systems and applications
- Identifying, researching, and resolving complex technical problems
- Recommending new products or processes to enhance business activities
- Planning or participating in departmentwide system upgrades
Requirements
ESSENTIAL REQUIREMENTSAll candidates must meet the following mandatory criteria:
Education- Certificate, diploma, or degree in Computer Science or a related field from a recognized Canadian postsecondary institution.
- Minimum 24 months of relevant experience performing duties aligned to the Senior Technical Support Specialist category.
Candidates must also demonstrate experience in securityspecific technical support, including:
- Implementing or supporting complex security controls (IAM, MFA, RBAC, encryption, hardening baselines)
- Troubleshooting and resolving securityrelated incidents, authentication failures, or access issues
- Supporting secure network, server, and application environments
- Participating in securitydriven upgrades, patch cycles, and configuration deployments
- Working with security vendors, internal security teams, or DND security stakeholders
- Maintaining security logs, audit trails, and incident documentation
- Providing securityfocused user training (secure access, MFA onboarding, cyber hygiene)
- Reproducing or validating securityrelated technical problems
- Supporting vulnerability assessments, remediation activities, or compliance checks
- Strong understanding of defencesector security requirements
- Experience supporting classified or secure environments
- Excellent communication skills with both technical and nontechnical users
- Ability to work independently in highsecurity, highavailability environments