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Entry Level Computer Support Specialist Jobs in Hamilton, ON

Sectigo

Technical Support Specialist

Ottawa, ON · On-site

The Technical Support Specialist is the first line of support for Sectigo's growing global customer ... Bachelor's degree in Computer Science, Information Technology, Network Administration, or a related ...

Power & Tel

Sales Support

Burlington, ON

Enters customer orders and quotes into the computer system. * Researches, and follows up on open ... Experience Required This is an entry-level position. NOTE: The purpose of this outline is to focus ...

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Entry Level Computer Support Specialist information

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

How to get an entry-level computer support specialist job?

To secure an entry-level computer support specialist position, candidates should develop basic technical skills in hardware, software, and operating systems, often through relevant certifications like CompTIA A+. Gaining hands-on experience through internships, volunteering, or personal projects can also improve job prospects. Strong communication skills and familiarity with support tools such as ticketing systems are beneficial for success in this role.

How to get an entry level computer support specialist job with no experience?

To secure an entry-level computer support specialist position with no experience, focus on developing foundational skills such as troubleshooting, hardware and software knowledge, and customer service. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships, volunteering, or personal projects can also be beneficial.
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Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Hamilton, ON as of June 2026, with employment types broken down into 1% As Needed, 39% Full Time, 40% Part Time, 1% Temporary, and 19% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Refractory Support Specialist II - CAD

Calderys

Welland, ON

Full-time

Posted 25 days ago

Job description

HWI has a fantastic opportunity to join our Value Added Services Team as a Refractory Support Specialist II. 
Summary
The Refractory Support Specialist II uses their specialized knowledge of HarbisonWalker Internationals product portfolio to represent the company as an on-site and first call technical liaison servicing two or more accounts.  The Refractory Support Specialist II will work directly with internal Customer Service and Sales Representatives to provide customer(s) with the most cost-effective product to fit their needs and establish HarbisonWalker International as the product of choice.  This position is a labor-intensive job, assisting the customer(s) in lining, relining and repairing furnaces, ladles, and tundishes.

Responsibilities 
  • Reading and interpreting refractory lining drawings; using brick saw and bricklaying equipment to lay brick up in ladles, furnaces, tundishes, etc.- handle bricks by hand for multiple hours at a time - perform plug changes, repair slide gates, etc.; teaching installation procedures to and providing guidance to correct procedures
  • Assisting customer(s) staff with all types of refractory installation methods, including gunite, pouring, ramming, pumping, ceramic fiber and firebrick installation
  • Assisting customer(s) staff with cleaning and preparing ladles, furnaces, tundishes, etc for repair, relining and fabrication
  • Observing product performance at customer(s) site; performing in service inspections, post mortem tear outs, documenting findings and reviewing with the proper HarbisonWalker International team member(s)
  • Working closely with customer(s), understanding their requirements and aiding them in obtaining the optimal performance of the products; monitoring stock levels to ensure the needs of customer(s) are met; placing replacement orders with HarbisonWalker Internationals Customer Service department
  • Preventive and general maintenance tasks on refractory equipment; documenting the preventative maintenance
  • Performing spare parts and equipment inventory count to ensure site specific standards are maintained; completing accurate and detailed refractory reports
  • Observing and promoting safety and 5'S standards; complying with established facility safety policies and procedures, and other regulations as applicable; participating in daily safety tool box talks and monthly trainings; maintaining a safe and clean working environment. 

Requirements
  • High school diploma or GED
  • Ability to safely use brick saw and bricklaying equipment to lay brick
  • Requires working knowledge of refractory lined units
  • Ability to operate a jib crane and ensure the rigging of the load is correct
  • Ability to safely operate a forklift
  • Ability to safely operate various hand and electrical tools
  • Ability to read, understand and work in conformity with work orders, as directed
  • Ability to detect and correct unsafe or hazardous conditions of equipment and work environment
  • Organized individual with emphasis on quality and the ability to meet deadlines
  • Requires fundamental computer skills, experience in excel a plus
  • Bilingual a plus (Spanish and/or French add onto specific posting if applicable)
  • Requires two years of refractory installation knowledge or equivalent construction or manufacturing experience considered.

Physical and Environmental Requirements
  • Physical Activity:  Requires more than 2/3 of the time standing, walking, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, hearing, or smelling; requires less than 1/3 of the time sitting.
  • Lifting:  Requires lifting up to 75 pounds more than 2/3 of the time. (23 KG for CAD JD)
  • Vision:  Requires accurate close, distance, color and peripheral vision and depth perception, including the ability to adjust focus.
  • Environment:  Requires more than 2/3 of the time working near moving mechanical parts, and being exposed to fumes, airborne particles and outdoor weather conditions; 1/3 to 2/3 of the time in wet or humid conditions, in extreme heat or cold, and exposed to toxic or caustic chemicals; and less than 1/3 of the time in an office setting, in high places, at risk of electrical shock and near vibration.  May require wearing respirators, hearing protection, and/or other safety equipment.
  • Noise:  Requires working in very loud conditions (over 85 decibels).

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