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Entry Level Computer Help Desk Jobs in Tennessee

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$18.25 - $25/hr

Cook Systems has an immediate need for a Help Desk Analyst (100% onsite) Help Desk Analyst Memphis ... This role involves direct customer interaction and technical assistance for computer systems ...

Specialy Care

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

... computer hardware and software, to include building, imaging, configuring, and deploying desktops and laptops. • Resolve basic technical problems with Local Area Networks (LAN), Wide Area Networks ...

Specialtycare

Help Desk Analyst

Brentwood, TN

$19.50 - $26.50/hr

Install, modify, and repair computer hardware and software, to include building, imaging ... Minimum of two years of Help Desk experience. Customer service training and/or experience are ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... This role involves direct customer interaction and technical assistance for computer systems ...

Cook Systems

Help Desk Analyst

Memphis, TN · On-site

$18.25 - $25/hr

Help Desk Analyst Memphis, TN (onsite 100%) 6 months or longer The Technical Support Specialist ... This role involves direct customer interaction and technical assistance for computer systems ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Install, modify, and repair computer hardware and software * Facilitate and direct resolution with ...

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Technical Support Specialist (Help Desk Analyst) Location: Memphis, TN (Onsite 5 Days/Week, Monday ... Bachelor's degree in Computer Science or a related technical field, relevant technical ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst is the primary point of contact for technical and operational support issues ... and repair computer hardware and software • Facilitate and direct resolution with on site ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Install, modify, and repair computer hardware and software * Facilitate and direct resolution with ...

Fourteen Foods

Proven experience as a help desk technician or other customer support role. * A minimum of 3 years ... Good understanding of computer systems, mobile devices, and other tech products. * Ability to ...

New

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

Proven experience as a help desk technician or other customer support role. * A minimum of 3 years ... Good understanding of computer systems, mobile devices, and other tech products. * Ability to ...

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Entry Level Computer Help Desk information

See Tennessee salary details

$7

$17

$25

How much do entry level computer help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level computer help desk in Tennessee is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $21.15 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.

What cities in Tennessee are hiring for Entry Level Computer Help Desk jobs?

Cities in Tennessee with the most Entry Level Computer Help Desk job openings:

Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $35,496 per year, or $17.1 per hour.

Help Desk Analyst

Memphis, TN • On-site

Cook Systems
IT Services • 201 - 500 employees
Learn more about Cook Systemsexternal

$18.25 - $25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Cook Systems has an immediate need for a Help Desk Analyst (100% onsite)


Help Desk Analyst

Memphis, TN (onsite 100%)

6 months plus


The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.

Responsibilities:

  • Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
  • Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
  • Collaborate with IT teams to troubleshoot and resolve escalated incidents.
  • Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
  • Manage all endpoint installations and configurations.
  • Assist in maintaining and updating inventory of computers and related peripherals.
  • Supports special projects and company initiatives.

REQUIREMENTS:

  • This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the organization's IT infrastructure and end-users.
  • Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
  • Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
  • Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
  • Competence in supporting MacOS and Apple devices.
  • Thorough knowledge of current desktop computer operating systems, particularly Windows.
  • Ability to set up and configure computers and printers in a network environment.
  • Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
  • Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
  • Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
  • Excellent written and verbal communication skills.
  • Proficient in managing desktop computer systems, technical setups, business solution software, and desktop administrative applications.
  • Ability to process complex verbal and written instructions.
  • Exceptional customer service skills.

Qualifications:

  • Bachelor’s degree in computer science or a related field, industry certifications/training, or at least 3 years of experience in service desk support.
  • Must possess a valid driver's license


Additional Details:


Workplace Setting: Onsite #LI-Onsite

Job Type: Contract

Seniority Level: Associate Level

Job Function: Information Technology

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