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Entry Level Computer Help Desk Jobs in Nashville, TN

Specialy Care

Help Desk Analyst

Brentwood, TN · On-site

$19.50 - $26.50/hr

... computer hardware and software, to include building, imaging, configuring, and deploying desktops and laptops. • Resolve basic technical problems with Local Area Networks (LAN), Wide Area Networks ...

Specialtycare

Help Desk Analyst

Brentwood, TN

$19.50 - $26.50/hr

Install, modify, and repair computer hardware and software, to include building, imaging ... Minimum of two years of Help Desk experience. Customer service training and/or experience are ...

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

Proven experience as a help desk technician or other customer support role. * A minimum of 3 years ... Good understanding of computer systems, mobile devices, and other tech products. * Ability to ...

New

Lipscomb University

IT Student Worker

Nashville, TN · On-site

The IT Department is looking for student help desk workers who have good communication & customer ... This is an entry-level, Student Worker position designed for active and enrolled Lipscomb ...

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... You have considerable experience supporting and troubleshooting Apple and Windows computer systems ...

TEKsystems

Computer Operator

Goodlettsville, TN

$25 - $29/hr

... Help Desk, or technical support environment. 2. Experience working with monitoring tools and ... Experience Level Entry Level Job Type & Location This is a Contract position based out of ...

Lipscomb University

IT Student Worker

Nashville, TN · On-site

$14.50 - $19.25/hr

The IT Department is looking for student help desk workers who have good communication & customer ... This is an entry-level, Student Worker position designed for active and enrolled Lipscomb ...

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Entry Level Computer Help Desk information

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How much do entry level computer help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level computer help desk in Nashville, TN is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.31 per hour, depending on experience, location, and employer.

What is an entry level computer help desk?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What are the key skills and qualifications needed to thrive as an entry level computer help desk professional?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can you get an entry level computer help desk job with no experience?

Entry level computer help desk positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and customer service skills.

How do I get my first entry level computer help desk job?

To secure an entry-level computer help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and highlight strong communication and problem-solving skills in your resume and interviews.

How to get started in an entry level computer help desk?

To start as an entry-level computer help desk technician, gain basic knowledge of computer hardware, operating systems, and common software troubleshooting. Obtain relevant certifications such as CompTIA A+ and develop strong communication skills to assist users effectively. Entry-level roles often require a high school diploma or equivalent and may involve on-the-job training.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them a good starting point for a career in IT.
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Nashville, TN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,877 per year, or $20.1 per hour.

Temporary - Computer Lab/Help Desk Technician (Pool)

Nashville, TN

Tennessee Board of Regents
Colleges, Universities, and Professional Schools • 51 - 200 employees
Learn more about Tennessee Board of Regentsexternal

$20/hr

Temporary

Re-posted 17 days ago

Job description

Temporary - Computer Lab/Help Desk Technician (Pool)

Apply now Job no: 501909
Work type: Temporary
Location: Nashville
Categories: Student or Temporary Jobs

Title: Temporary - Computer Lab/Help Desk Technician (Pool)

POSITION SUMMARY
Assist with daily operations of the User Support Services Assist by helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services with technology setups.

ESSENTIAL JOB FUNCTIONS/TYPICAL JOB DUTIES AND RESPONSIBILITIES
Provides Help Desk phone support to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services for classrooms, offices, and campus events.

REQUIRED QUALIFICATIONS
High school diploma or equivalent.

Demonstrated experience with maintaining and answering questions about technology equipment.

PREFERRED QUALIFICATIONS
Associate's Degree in technology or related field.

KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency in a variety of computer applications. Excellent customer service skills.

Rate of Pay: $20.00 per hour

Work Hours: Up to 28 hours per week. Hours and shifts may vary.

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

AVAILABILITY/CLOSING DATE
This posting is not a guarantee of an open position. Applications for temporary pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.

Advertised: 01 Nov 2025 Central Daylight Time
Applications close: 31 Oct 2026 Central Daylight Time

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