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Entry Level Computer Help Desk Jobs in Tennessee

Stand Out For Good

Help Desk Analyst (5pm-1am)

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Install, modify, and repair computer hardware and software * Facilitate and direct resolution with ...

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... You have considerable experience supporting and troubleshooting Apple and Windows computer systems ...

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

Document and track customer interactions and solutions in the help desk system. * Escalate complex ... Basic knowledge of computer hardware, software, and networking. * Ability to work in a fast-paced ...

New

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment Experience maintaining, and ...

HCTec

Service Desk Analyst II

Brentwood, TN

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment Experience maintaining, and ...

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment Experience maintaining, and ...

HCTec

Service Desk Analyst II

Hohenwald, TN

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment Experience maintaining, and ...

HCTec

Service Desk Analyst II

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment • Experience maintaining, and ...

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All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Tennessee

Entry Level Computer Help Desk information

See Tennessee salary details

$7

$17

$25

How much do entry level computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level computer help desk in Tennessee is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $21.15 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Tennessee? For Entry Level Computer Help Desk jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Tennessee look for? The top searched job categories for Entry Level Computer Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Entry Level Computer Help Desk jobs? Cities in Tennessee with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Tennessee as of June 2026, with employment types broken down into 2% As Needed, 44% Full Time, 51% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,496 per year, or $17.1 per hour.

Help Desk Analyst (5pm-1am)

Stand Out For Good

Knoxville, TN • On-site

$19.50 - $26.75/hr

Full-time

Posted 12 days ago

Job description

Corporate Office - Knoxville, TN
Who Are We?
Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
The Role
The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.
Leads technology support while coordinating facility needs, including plumbing, electrical, lighting, HVAC, painting, and emergency repairs. Dispatches vendors, tracks progress, ensures timely resolution, and communicates clearly with field leadership. Success requires strong multitasking, prioritization, and a calm, solutions-focused approach in a fast-paced, high-accountability environment, consistently upholding Altar'd State's service standards.
Primary Responsibilities
  • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
  • Coordinates facility maintenance and repairs by dispatching and managing service vendors for plumbing, electrical, lighting, HVAC, and emergency issues.
  • Manage and prioritize central ticketing queue to ensure timely resolution of issues
  • Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
  • Walk Guest through problem solving process
  • Determine the best solution based on issues and details provided by Guests
  • Install, modify, and repair computer hardware and software
  • Facilitate and direct resolution with on site technicians or vendors as needed
  • Provide accurate information on IT products or services
  • Follow up and update Guest on status of issues
  • Maintain the highest level of guest service
  • Record events, problems and resolution in logs
  • Identify and escalate situations requiring urgent attention
  • Writing and editing technical documentation
  • Additional special projects as assigned

Skills and Abilities
  • Contribute innovative ideas that enhance the guest experience, drive business results, and elevate brand presentation while encouraging creativity within the team.
  • Strong interpersonal skills and excellent verbal and written communication skills
  • Foster a collaborative team culture by choosing humility, valuing diverse perspectives, setting ego aside, and supporting peers to achieve shared goals.
  • Consistently prioritize the guest experience by anticipating needs, delivering personalized service, and creating a welcoming environment that builds lasting relationships and brand loyalty.
  • Ability to demonstrate confidence and resilience when facing obstacles, make timely decisions, and take ownership of outcomes while remaining solution-focused in a fast-paced environment.
  • Experience using a helpdesk or ITSM ticketing system to log, prioritize, and resolve support requests efficiently while maintaining accurate documentation and timely follow-up.
  • Experience installing, configuring, administering, and troubleshooting desktop hardware, operating systems, and business applications to ensure minimal disruption to store and corporate teams.
  • Ability to diagnose and resolve issues with printers, scanners, POS devices, and other peripherals to support smooth daily operations removing friction.
  • Working knowledge of networking hardware including routers, switches, and VPN appliances, with the ability to assist in troubleshooting connectivity issues.
  • Understanding of retail operations and the urgency required to support store teams, ensuring technology enables a seamless and positive guest experience.
  • Model a strong work ethic and uphold high standards of performance and accountability to drive results, develop talent, and secure long-term success for the business

Education and Experience
• 1-3 years of experience in a support, facilities coordination, or operations role; retail
experience strongly preferred.
• Proficiency with ticketing systems, IT tools, and communication platforms
(phone/chat/email).
• CompTIA A+ certification or ability to earn certification within 1 year of employment
preferred.
• Associate degree in technology, business operations, or related discipline preferred.
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
  • #73 in Fortune 100 Best Companies to Work For® 2023
  • #4 in Fortune Best Workplaces in Retail™ 2022
  • #93 in Best Workplaces for Millennials™ 2023
  • #34 in Fortune Best Workplaces for Women™ 2022

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