ZipRecruiter

Log In

2

Entry Level Computer Help Desk Jobs in Tennessee

HCTec

Service Desk Analyst II

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... computer applications and equipment from a helpdesk environment • Experience maintaining, and ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Knowledge of relevant software, computer applications and equipment Knowledge of customer service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Knowledge of relevant software, computer applications and equipment Knowledge of customer service ...

HCTec

Service Desk Analyst I

Brentwood, TN

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Knowledge of relevant software, computer applications and equipment Knowledge of customer service ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... Knowledge of relevant software, computer applications and equipment Knowledge of customer service ...

HCTec

Service Desk Analyst I

Brentwood, TN · On-site

$19.50 - $26.50/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... computer and designated tracking software • Organize ideas and communicate oral messages ...

HCTec

Service Desk Analyst I

Hohenwald, TN · On-site

$17 - $23.25/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... computer and designated tracking software • Organize ideas and communicate oral messages ...

TEKsystems

It Support Technician

Franklin, TN · On-site

$22 - $26/hr

... Help desk support, Service desk, Technical support, Phone support, Ticketing system Top Skills ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Franklin ...

TEKsystems

It Support Technician

Franklin, TN · On-site

$22 - $26/hr

... Help desk support, Service desk, Technical support, Phone support, Ticketing system Top Skills ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Franklin ...

IVX Health

IT Support Technician

Brentwood, TN · Hybrid

$20.25 - $28/hr

Join IVX Health as an IT Support Technician / Help Desk! Are you passionate about providing ... Technical Proficiency - Strong understanding of computer systems, software, and troubleshooting ...

Planet Fitness

Service Desk

Oak Ridge, TN · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Basic computer literacy. Skills and Abilities * Excellent phone, communication, and interpersonal ...

next page

Showing results 1-20

All JobsEntry Level Computer Help Desk JobsEntry Level Computer Help Desk Jobs in Tennessee

Entry Level Computer Help Desk information

See Tennessee salary details

$7

$17

$25

How much do entry level computer help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level computer help desk in Tennessee is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $21.15 per hour, depending on experience, location, and employer.

What are entry level computer help desk jobs?

Entry level computer help desk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users experiencing computer hardware, software, or network issues. These roles often involve responding to inquiries via phone, email, or chat, diagnosing problems, and offering step-by-step solutions. They are ideal for individuals starting their IT careers, as they typically require foundational computer knowledge and strong communication skills. Entry-level help desk employees may also escalate more complex issues to higher-level technicians and document support requests for future reference.

What is the difference between Entry Level Computer Help Desk vs Technical Support Specialist?

AspectEntry Level Computer Help DeskTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ often preferred
Work EnvironmentHelp desk, call centers, on-site supportHelp desk, remote support, on-site troubleshooting
Job ResponsibilitiesBasic troubleshooting, ticket logging, user supportAdvanced troubleshooting, network issues, hardware/software support
Experience LevelEntry-level, minimal experience requiredSome experience recommended, more technical skills

While both roles involve assisting users with technical issues, Entry Level Computer Help Desk positions focus on basic support and ticket management, whereas Technical Support Specialists handle more complex technical problems and network issues. The Help Desk role is ideal for those starting in IT, while the Specialist position requires additional skills and experience.

Can I get a helpdesk job with no experience?

Entry level help desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve your chances and demonstrate your technical ability to employers. Many employers are willing to train candidates with a strong interest in IT and good communication skills.

Is helpdesk a good entry-level job?

Helpdesk positions are common entry-level roles in IT that involve troubleshooting technical issues, providing customer support, and using tools like ticketing systems. They offer opportunities to develop technical skills, communication abilities, and industry certifications such as CompTIA A+.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk roles. Help desk technicians are still needed to handle complex issues, provide customer service, and manage AI tools, making human skills essential in the support environment.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Help Desk professional, and why are they important?

To thrive as an Entry Level Computer Help Desk professional, you need foundational knowledge of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist end-users and manage stressful situations. These skills and qualities are crucial for resolving technical issues efficiently and ensuring a positive support experience for users.

What are some common challenges faced by entry level computer help desk professionals, and how can they effectively overcome them?

Entry level computer help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating complex information to non-technical users. To overcome these challenges, it's important to develop strong organizational skills, continuously expand technical knowledge through training and documentation, and practice clear, patient communication. Many organizations also provide mentorship or team support, so proactively seeking help from experienced colleagues can accelerate learning and confidence in the role.

What job makes $10,000 a month without a degree?

Entry level computer help desk roles typically do not pay $10,000 a month; they usually offer lower starting salaries. High-paying tech jobs that can reach such earnings often require specialized skills, certifications, or experience, such as cybersecurity, software development, or IT management, which may not be available at an entry level without a degree.
What are popular job titles related to Entry Level Computer Help Desk jobs in Tennessee? For Entry Level Computer Help Desk jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Help Desk jobs in Tennessee look for? The top searched job categories for Entry Level Computer Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Entry Level Computer Help Desk jobs? Cities in Tennessee with the most Entry Level Computer Help Desk job openings:
Entry Level Computer Help Desk jobs near you
Infographic showing various Entry Level Computer Help Desk job openings in Tennessee as of June 2026, with employment types broken down into 2% As Needed, 44% Full Time, 51% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,496 per year, or $17.1 per hour.
Service Desk Analyst II

Service Desk Analyst II

HCTec

Brentwood, TN • On-site

$19.50 - $26.50/hr

Full-time

Posted 3 hours ago

HCTec rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

132nd of 206 rated it services

Job description

POSITION SUMMARY:
The Service Desk Analyst II is responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. In addition, this role will be responsible for technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels. Customer Service and communication skills are a must and critical to the success of this role. This candidate will be expected to be able to work both independently and as part of a team and be able to adapt to new technologies and environments.
ESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
• Take phone calls as directed/needed for client SLA's
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms
• Deliver service and support to end-users, including via remote connection or over the Internet
• Research required information using available resources
• Follow standard processes and procedures
• Accurately process and record call transactions using a computer and designated tracking software
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates
• Identifies troubleshooting techniques/steps; Document all case information and updates as information becomes available via Healthy IT ticketing system
• Follows proper escalation procedures as defined by management
• Ensure customers receive prompt, accurate and courteous service
• Other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education:
• High School Diploma, GED, or equivalent required; completion of two-year community college/vocational/technical school in a relevant field preferred
Experience:
• Customer service support experience in a call center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience
Certifications & Licenses:
• Current valid State Drivers' License
Skills and Abilities:
• Proper phone etiquette and effective listening skills
• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
• Knowledge of customer service principles and practices
• Medical/clinical terminology is preferred, but not required
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Experience supporting software computer applications and equipment from a helpdesk environment
• Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
• Experience with mobile device support (iPhone, Android, Windows Mobile)
• Must be a team player and build good working relationships across all functions
• Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus
• Need to be flexible, adaptable, and possess creative problem-solving skills

Apply