Entry Level Community Outreach Jobs in Riverside, CA

The Housing Support Coordinator provides direct support to individuals and families experiencing homelessness and housing instability in San Bernardino and Riverside Counties. This part-time, entry-level role reports to the Program Manager and works under the Housing Case Manager to assist with rapid rehousing, housing placement, documentation, service coordination, and retention.

Working with clients at varying levels of homelessness, including those with co-occurring mental health or substance use challenges, the Housing Support Coordinator uses a Housing First, trauma-informed, and harm-reduction approach to help clients secure housing, obtain essential documentation, and connect to supportive services. The role focuses on removing barriers to stability and promoting long-term housing outcomes, with opportunities for growth.

Key Responsibilities:

Housing Navigation & Placement Support

· Assist clients in identifying and securing safe, affordable housing, including rapid rehousing (RRH), transitional housing, and permanent affordable housing programs.

· Support completion of housing applications and gather required documentation (IDs, birth certificates, Social Security cards, income verification), recognizing additional barriers faced by chronically homeless or disconnected clients.

· Prepare and organize application packets under the direction of the Housing Case Manager.

· Advocate for clients with landlords, property managers, and housing agencies to facilitate successful placements, particularly for individuals with complex behavioral health or substance use challenges.

· Monitor housing stability and provide ongoing retention support, including follow-up to ensure documentation completion and successful tenancy.

Housing Retention & Stabilization

• Conduct regular client check-ins to monitor housing stability.
• Support early identification of lease compliance concerns or potential eviction risks and notify the Housing Case Manager.
• Assist clients in developing practical housing stability plans (budget reminders, lease responsibilities, appointment tracking).
• Coordinate referrals to rental assistance, legal aid, or supportive services when appropriate.

Outreach & Field-Based Engagement

• Conduct field-based outreach to engage unsheltered or disconnected clients in shelters, encampments, and other community settings throughout San Bernardino and Riverside Counties.
• Perform in-person check-ins, home visits, and community-based meetings to assess needs, monitor housing stability, and provide supportive services.
• Travel within the service area as needed to support outreach, housing navigation, and client engagement.

Supportive Services Coordination

• Assist clients with enrollment in benefits programs such as Medi-Cal, SSI/SSDI, and CalFresh.
• Coordinate referrals to primary care, mental health, and substance use treatment services as directed by the Housing Case Manager.
• Provide appointment reminders and basic service follow-up to encourage engagement.
• Escalate crisis situations or high-risk concerns to the Housing Case Manager immediately.

Documentation & Reporting

• Maintain accurate client files and case notes in accordance with funder and organizational requirements.
• Enter required data into all reporting systems (ie, HMIS) in a timely manner.
• Assist in tracking measurable outcomes including housing placement and retention milestones.
• Participate in team meetings and case conferencing as required.

Qualifications

· High school diploma or equivalent required; some experience with low-income, homeless, or justice-impacted populations preferred.

· Must maintain confidentiality in accordance with HIPAA and applicable federal, state, and local regulations.

· Ability to navigate complex systems, including housing, public benefits, and healthcare systems.

· Basic understanding of trauma-informed and culturally responsive practices.

· Computer proficiency (data entry, Microsoft Office, Google Workspace experience preferred).

· Bilingual (English/Spanish) preferred.

· Valid driver’s license and reliable transportation required.

Skills & Attributes

• Empathy balanced with professional boundaries and sound judgment.
• Patience and adaptability when supporting individuals facing multiple barriers.
• Strong advocacy and relationship-building skills.
• Organized, detail-oriented, and dependable with strong follow-through.
• Comfort communicating with landlords, agencies, and service providers.

Physical /Emotional Demands:

• Combines desk work with community-based activities, including meetings, outreach, landlord and client appointments.
• Must demonstrate empathy and maintain composure in emotionally charged situations.
• Mobility in the community required; mileage reimbursed for approved travel.

Hourly Rate: $21–$22 per hour.

· Part-time, onsite position

• Hours will fall within the organization’s standard operating hours (Monday–Friday, 8:00am – 4:30pm) with occasional evenings or weekends as needed.
• This position does not include a benefits package.

Building A Generation is an equal opportunity employer.