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Entry Level Cloud Help Desk Jobs in North Carolina

GMV

Service Desk Operator Level 2

Naples, NC · On-site +1

Cloud (Azure, AWS, Google Cloud...) * ... WHAT DO WE OFFER? * Join our team and culture GMV by entering into technological and innovative projects within multicultural and multidisciplinary teams.

PAA/CABS

IT Operations Technician I

Charlotte, NC · On-site

One to three years of experience in IT support, help desk, or desktop support, including customer service experience; relevant internships or entry-level experience may be considered. Preferred ...

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Entry Level Cloud Help Desk information

What is the difference between Entry Level Cloud Help Desk vs Entry Level Network Support Specialist?

AspectEntry Level Cloud Help DeskEntry Level Network Support Specialist
CertificationsCompTIA A+, Cloud certifications (e.g., AWS, Azure)CompTIA Network+, Cisco CCNA
Work EnvironmentCloud service providers, remote support, help deskOn-premises networks, IT departments, technical support
Industry UsageCloud computing, SaaS companies, tech firmsTelecommunications, enterprise IT, networking firms

Entry Level Cloud Help Desk roles focus on supporting cloud-based services and troubleshooting cloud platforms, often requiring cloud certifications and remote support skills. In contrast, Entry Level Network Support Specialists handle on-premises network issues, requiring networking certifications and hands-on hardware experience. Both roles serve as foundational IT positions but differ mainly in their technical focus and work environment.

What are the most commonly searched types of Cloud Help Desk jobs in North Carolina? The most popular types of Cloud Help Desk jobs in North Carolina are:
What are popular job titles related to Entry Level Cloud Help Desk jobs in North Carolina? For Entry Level Cloud Help Desk jobs in North Carolina, the most frequently searched job titles are:
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What cities in North Carolina are hiring for Entry Level Cloud Help Desk jobs? Cities in North Carolina with the most Entry Level Cloud Help Desk job openings:
Entry Level Cloud Help Desk jobs near you
Account Manager

Account Manager

Responsive Technology Partners

Gastonia, NC • On-site

Full-time

Posted 6 days ago

Job description

Salary:

Are you looking for a job that makes a difference? Are you a bright, curious, and confident person everyone goes to for ideas and trusts to get things done right? Then take a look at our Technology ServicesAccount Managerposition in Gastonia, North Carolina.


The Account Manager will support existing Managed IT Support customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for renewals, upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs and provide timely reports to customers. In this role, the Account Manager will work closely with the Engineering staff, Sales Executives, other Account Managers, and Help Desk associates as part of a team.


Some of the primary responsibilities are as follows:

  • Monthly Customer "Check-in" visits
  • Create and maintain a rolling 3-year technology budget for each assigned account
  • Work with sales engineer to provide timely quotes for hardware, software to meet customer requests or fill budgeted projects from the customer's annual technology budget
  • Ensure that all license renewals are quoted and fulfilled in a timely manner to ensure no lapse in coverage
  • Ensure that all hardware warranty extensions are quoted and explained to customers well in advance of expiration
  • Ensure that quotes are provided and discussed with customers for all end-of-life hardware, software, and operating systems
  • Conduct in-person or video conference Quarterly Business Reviews with all assigned accounts
  • Review Satisfaction Surveys for all assigned accounts


Qualifications and Skills:

  • MSP or technology field experience is preferred
  • Strong organizational skills and ability to work independently
  • Excellent verbal and written communications skills
  • Excellent customer service skills
  • Ability to interface with the technical team
  • Infrastructure knowledge including IT hardware and cabling
  • MS Office and other standard office applications experience
  • Microsoft Office 365
  • Understanding computer network configuration LAN, WAN. Wireless technical configuration is not required