Charlotte, NC · On-site
$20 - $27.25/hr
... Microsoft 365 applications (including Outlook and Word), and Firm-approved legal and business software. Responsibilities include accurately logging, tracking, and managing all Help Desk requests in ...
Charlotte, NC · On-site
$20 - $27.25/hr
... Microsoft 365 applications (including Outlook and Word), and Firm-approved legal and business software. Responsibilities include accurately logging, tracking, and managing all Help Desk requests in ...
Charlotte, NC · On-site
$20 - $27.25/hr
... Microsoft 365 applications (including Outlook and Word), and Firm-approved legal and business software. Responsibilities include accurately logging, tracking, and managing all Help Desk requests in ...
Charlotte, NC · On-site
$20 - $27.25/hr
... Microsoft 365 applications (including Outlook and Word), and Firm-approved legal and business software. Responsibilities include accurately logging, tracking, and managing all Help Desk requests in ...
Help Desk | IT Asset Management Assistant Location: Charlotte, NC (Onsite/Hybrid) Position Summary ... MsoNormal">Basic computer skills, including Microsoft Office applications * MsoNormal">Strong ...
New
Help Desk | IT Asset Management Assistant Location: Charlotte, NC (Onsite/Hybrid) Position Summary ... MsoNormal">Basic computer skills, including Microsoft Office applications * MsoNormal">Strong ...
New
Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems ...
Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems ...
Charlotte, NC · On-site
The IT Help Desk Administrator is responsible for overseeing help desk operations and ensuring ... Microsoft 365, Active Directory, and common enterprise applications. • Hands-on experience with ...
Charlotte, NC · On-site
The IT Help Desk Administrator is responsible for overseeing help desk operations and ensuring ... Microsoft 365, Active Directory, and common enterprise applications. • Hands-on experience with ...
The Help Desk Representative plays a critical role in providing frontline technical support and ... Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). * Previous ...
Quick apply
The Help Desk Representative plays a critical role in providing frontline technical support and ... Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). * Previous ...
The Help Desk Representative plays a critical role in providing frontline technical support and ... Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). * Previous ...
Quick apply
The Help Desk Representative plays a critical role in providing frontline technical support and ... Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP). * Previous ...
Help Desk Specialist/Desktop Administrator Nc Help Desk Specialist/Desktop Administrator Nc Help ... Familiarity with tools like Microsoft Intune, SCCM/MECM, Active Directory management, and Group ...
Help Desk Specialist/Desktop Administrator Nc Help Desk Specialist/Desktop Administrator Nc Help ... Familiarity with tools like Microsoft Intune, SCCM/MECM, Active Directory management, and Group ...
Durham, NC · On-site
$19.25 - $26/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server ...
Durham, NC · On-site
$19.25 - $26/hr
The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server ...
Charlotte, NC · On-site
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common ...
Charlotte, NC · On-site
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common ...
Charlotte, NC · On-site
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common ...
Charlotte, NC · On-site
$80K - $90K/yr
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common ...
Concord, NC · On-site
Summary: The Help Desk Technician is responsible for assisting end users with routine ... Application sets include office suites such as Microsoft Office and behavioral healthcare specific ...
Concord, NC · On-site
Summary: The Help Desk Technician is responsible for assisting end users with routine ... Application sets include office suites such as Microsoft Office and behavioral healthcare specific ...
Concord, NC · On-site
Summary: The Help Desk Technician is responsible for assisting end users with routine ... Application sets include office suites such as Microsoft Office and behavioral healthcare specific ...
Concord, NC · On-site
Summary: The Help Desk Technician is responsible for assisting end users with routine ... Application sets include office suites such as Microsoft Office and behavioral healthcare specific ...
$40K - $80K/yr
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior ... g. e-Mail, Microsoft Office, etc) and how to access available research database applications ...
$40K - $80K/yr
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior ... g. e-Mail, Microsoft Office, etc) and how to access available research database applications ...
$19.50 - $26.25/hr
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior ... g. e-Mail, Microsoft Office, etc) and how to access available research database applications ...
Quick apply
$19.50 - $26.25/hr
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior ... g. e-Mail, Microsoft Office, etc) and how to access available research database applications ...
$19 - $21/hr
Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook ...
$19 - $21/hr
Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook ...
$19 - $21/hr
Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook ...
$19 - $21/hr
Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook ...
Durham, NC · On-site
$19 - $21/hr
Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook ...
Durham, NC · On-site
$19 - $21/hr
Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook ...
$19 - $28/hr
Microsoft 365 Administration: Administer and troubleshoot Microsoft 365 services including Exchange ... Required Qualifications * 2+ years of professional experience in a desktop support, help desk, or ...
Quick apply
$19 - $28/hr
Microsoft 365 Administration: Administer and troubleshoot Microsoft 365 services including Exchange ... Required Qualifications * 2+ years of professional experience in a desktop support, help desk, or ...
Charlotte, NC · On-site
$19 - $28/hr
Microsoft 365 Administration: Administer and troubleshoot Microsoft 365 services including Exchange ... Required Qualifications * 2+ years of professional experience in a desktop support, help desk, or ...
Charlotte, NC · On-site
$19 - $28/hr
Microsoft 365 Administration: Administer and troubleshoot Microsoft 365 services including Exchange ... Required Qualifications * 2+ years of professional experience in a desktop support, help desk, or ...
| Aspect | Commission Microsoft Help Desk | Microsoft Support Specialist |
|---|---|---|
| Certifications | Basic IT certifications, Microsoft certifications often preferred | Microsoft certifications, CompTIA A+ or Network+ |
| Work Environment | Help desk centers, remote support, on-site | Help desk, remote troubleshooting, on-site support |
| Employer & Industry | IT service providers, corporate IT departments | Microsoft partner companies, corporate IT teams |
| Search & Comparison Intent | Customer support, troubleshooting, help desk roles | Technical support, product troubleshooting, support roles |
Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.
$20 - $27.25/hr
Other
This job post has expired today. Applications are no longer accepted.
Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical support to Firm personnel. This role is responsible for communicating effectively with users, partnering with internal teams, diagnosing issues, and troubleshooting and resolving a wide range of computer, software, and system-related problems. The ideal candidate is customer-focused, detail-oriented, and comfortable handling both routine requests and more complex technical challenges in a fast-paced environment. Hybrid or remote options available for the right candidate.
No agencies please.
This position serves as the primary point of contact for Firm personnel, providing timely and professional technical support via phone, email, and in person when available. The role is responsible for independently researching, diagnosing, troubleshooting, and resolving a broad range of hardware, software, and application-related issues, with appropriate escalation as needed, while providing day-to-day support for Microsoft Windows, Microsoft 365 applications (including Outlook and Word), and Firm-approved legal and business software. Responsibilities include accurately logging, tracking, and managing all Help Desk requests in ServiceNow to ensure proper documentation and timely resolution, maintaining clear and consistent communication with users throughout the lifecycle of each request, and setting expectations and providing status updates. The position also serves as a liaison between Firm personnel and internal IT teams or external vendors to coordinate resolution of more complex technical issues, performs basic maintenance and problem management for Firm-issued desktops and laptops, troubleshoots recurring issues, and assists with application-related projects such as testing, rollouts, and user support initiatives. The individual must adhere to Firm policies, technology standards, and applicable laws and regulations, particularly when handling sensitive or confidential information. Occasional travel of up to 10% may be required to support Firm technology needs, and participation in a weekend on-call rotation is expected within the first year of employment.
The ideal candidate will have at least one year of experience in a help desk, service desk, or desktop support role, preferably within a law firm or legal department, and possess hands-on experience supporting Microsoft 365 applications and Windows 11 in an enterprise environment. The role requires experience with MFA and SSO authentication, virtual desktop environments, VPN connectivity, and mobile device support for iOS and Android. Candidates must demonstrate a strong customer service mindset, excellent verbal and written communication skills, and the ability to clearly explain technical concepts to non-technical users. High attention to detail, strong documentation and follow-through skills, and the ability to handle confidential and sensitive information with professionalism and discretion are required.
With more than 1,000 attorneys, policy advisors, e-discovery professionals, and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world.
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Law firms
501 - 1,000 Employees
Columbia, SC, US
1897
