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Entry Level Chat Support Jobs in Florida (NOW HIRING)

Alivi

Logistics Coordinator

Miami, FL · On-site

$18.75 - $24.75/hr

They will have more experience in this role than an entry level role such as an LC1. The LCII ... Collaborates with the Ride assist team and assist on any Chat escalations or White glove monitoring.

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All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Florida

Entry Level Chat Support information

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How much do entry level chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level chat support in Florida is $14.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $15.82 per hour, depending on experience, location, and employer.

What is an entry level chat support job?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an entry level chat support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What are the most commonly searched types of Chat Support jobs in Florida?

The most popular types of Chat Support jobs in Florida are:

What are popular job titles related to Entry Level Chat Support jobs in Florida?

For Entry Level Chat Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Entry Level Chat Support jobs in Florida look for?

The top searched job categories for Entry Level Chat Support jobs in Florida are:

What cities in Florida are hiring for Entry Level Chat Support jobs?

Cities in Florida with the most Entry Level Chat Support job openings:

Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $30,414 per year, or $14.6 per hour.

Logistics Coordinator

Alivi

Miami, FL • On-site

$18.75 - $24.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

SUMMARYThe Logistics Coordinator III (LCIII) works closely with Alivi's Transportation Providers, assigning, updating and monitoring all transportation requests from and for members of our health plan partners. They will have more experience in this role than an entry level role such as an LC1. The LCII maintains constant communication with the Contact Center to ensure all member requests for transportation are serviced efficiently by coordinating the transfer of members to and from their medical appointments.DUTIES & RESPONSIBILITIES
  • Assign trips to Transportation Providers based on geography, member mobility and provider capacity for trips that are for the next day.
  • Monitors Transportation Provider Daily trip allotment to ensure compliance with established SLA's and KPIs, and service requirements.
  • Interact daily with Health Plan representatives, customer services representatives, transportation providers and members over any transportation concerns.
  • Assist with Inbound Dispatch calls and troubleshooting transportation concerns.
  • Establishes and maintains professional relationships with transportation providers, Health Plan Member Services and all vendor partners.
  • Assist with returned trip assignments from Transportation Providers, that need to urgently be recovered.
  • Assist when needed on Same days trips If instructed by recovering rides that are at the potential of being missed, Urgent trip request, and Same day trip request based on Urgency and order received.
  • Collaborates with the Ride assist team and assist on any Chat escalations or White glove monitoring.
  • Process and maintain Logistics reporting via data entry.
  • Adheres to Quality Assurance Program.
REQUIREMENTS
  • 2 year of experience or equivalent training minimum in dispatching transportation requests, preferably in the healthcare or medical field.
  • Proven experience as a Logistics Coordinator, Supply Chain Coordinator, or similar role, with a strong understanding of logistics operations and supply chain principles.
  • Proficiency in logistics software (e.g., SAP, Oracle, TMS) and Microsoft Office Suite (Excel, Word, Outlook) for data analysis and reporting.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a dynamic work environment.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and customers.
  • Able to adapt to high volume, fast paced environment, multitask, prioritize situations and react quickly to changing dynamics

Education:
  • Bachelor's degree in business administration, Logistics, Supply Chain Management, or a related field; relevant certifications (e.g., APICS, CSCP) preferred.
COMPETENCIES
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

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