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Entry Level Case Manager Jobs in Naperville, IL (NOW HIRING)

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

We are calling all recent college graduates looking for the ultimate entry-level opportunity to ... Case Resolution : Manage customer cases from initial inquiry through resolution, ensuring timely ...

Orbus

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

We are calling all recent college graduates looking for the ultimate entry-level opportunity to ... Case Resolution : Manage customer cases from initial inquiry through resolution, ensuring timely ...

Education Walkthrough

Customer Success Manager

Chicago, IL · On-site

$60K - $70K/yr

... case for your decision. * Growth-minded. You naturally look for ways to add value, and you're ... This is an entry-level Customer Success role with a clear path to grow into a senior seat as you ...

Education Walkthrough

Customer Success Manager

Chicago, IL · On-site

$60K - $70K/yr

... case for your decision. * Growth-minded. You naturally look for ways to add value, and you're ... This is an entry-level Customer Success role with a clear path to grow into a senior seat as you ...

FTI Consulting

2027 Intern - Technology

Aurora, IL · On-site

$14.25 - $19/hr

The internship program at FTI Consulting serves as a key pathway to entry-level consultant ... forensics and case management. Advanced Analytics Researcher Intern Our advanced analytics ...

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FTI Consulting

2027 Intern - Technology

Joliet, IL · On-site

$14.50 - $19.25/hr

The internship program at FTI Consulting serves as a key pathway to entry-level consultant ... forensics and case management. Advanced Analytics Researcher Intern Our advanced analytics ...

New

FTI Consulting

2027 Intern - Technology

Chicago, IL · On-site

$15.50 - $20.50/hr

The internship program at FTI Consulting serves as a key pathway to entry-level consultant ... forensics and case management. Advanced Analytics Researcher Intern Our advanced analytics ...

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Entry Level Case Manager information

See Naperville, IL salary details

$14

$22

$32

How much do entry level case manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level case manager in Naperville, IL is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $24.71 per hour, depending on experience, location, and employer.

What is an entry level case manager?

Entry level case managers are professionals who support clients by assessing their needs, coordinating care, and connecting them with services such as healthcare, housing, or social support. They typically work under supervision and help ensure clients receive appropriate resources to improve their quality of life. These roles often involve maintaining case files, scheduling appointments, and advocating for client needs, making them a great starting point for a career in social services or healthcare.

What are entry level jobs for a case manager?

As an entry-level case manager, your responsibilities are to coordinate services, solve problems, and oversee cases for a patient. These positions are usually in the healthcare field, where you plan and support the treatment plan and care of each patient with which you work. You carry out your duties under the supervision of an experienced case manager or case management supervisor who provides on-the-job training. Most offices reserve entry-level case manager positions for recent graduates or those who are about to graduate from a bachelor’s degree program in healthcare administration, case management, or another relevant field.

What are the key skills and qualifications needed to thrive as an entry level case manager, and why are they important?

To thrive as an Entry Level Case Manager, you need a bachelor's degree in social work, psychology, or a related field, along with a basic understanding of case management principles. Familiarity with case management software, client databases, and documentation systems is often required. Strong organizational skills, empathy, and effective communication are vital soft skills for building trust and coordinating resources for clients. These skills ensure efficient service delivery, accurate record-keeping, and positive client outcomes in a supportive environment.

What are the most common challenges faced by entry level case managers and how can they effectively manage their caseload?

Entry level case managers often encounter challenges such as managing large caseloads, balancing administrative tasks with direct client interactions, and navigating complex community resources. To effectively manage their workload, it's important to develop strong organizational skills, prioritize cases based on urgency, and maintain clear communication with supervisors and clients. Regular check-ins with more experienced team members and utilizing case management software can also help streamline workflows and prevent burnout.

What is the difference between Entry Level Case Manager vs Social Worker?

AspectEntry Level Case ManagerSocial Worker
Required CredentialsHigh school diploma or associate's degree; some roles may require a bachelor'sBachelor's or master's degree in social work (BSW or MSW); licensure may be required
Work EnvironmentHealthcare facilities, community agencies, social service organizationsHospitals, schools, government agencies, community organizations
Employer & Industry UsageCommon in healthcare, social services, and community programsWidely used across healthcare, mental health, child welfare, and public services

While both roles involve supporting clients and coordinating services, Entry Level Case Managers typically require less formal education and focus on assisting clients with access to resources. Social Workers often have advanced degrees and licensure, enabling them to provide more comprehensive mental health and social support services. Both roles are vital in social service settings, but Social Workers generally have broader responsibilities and qualifications.

How to become an entry level case manager with no experience?

To become an entry-level case manager with no experience, focus on obtaining a relevant associate or bachelor's degree in social work, psychology, or a related field. Gaining skills in communication, organization, and basic case management software can help, and volunteering or internships can provide practical experience to strengthen your application.

How to get started in entry level case management?

To start as an entry-level case manager, obtain a relevant bachelor's degree such as social work, psychology, or human services. Gaining experience through internships or volunteer work and developing skills in communication, organization, and problem-solving are important. Some positions may require certification or licensing depending on the field or setting.

Is an entry level case manager an entry-level job?

Yes, an entry level case manager position is considered an entry-level job, typically requiring minimal prior experience and serving as a starting point in the social services or healthcare fields. These roles often involve training and may require relevant certifications or a bachelor's degree in a related field.
More about Entry Level Case Manager jobs

What are the most commonly searched types of Case Manager jobs in Naperville, IL?

The most popular types of Case Manager jobs in Naperville, IL are:

What job categories do people searching Entry Level Case Manager jobs in Naperville, IL look for?

The top searched job categories for Entry Level Case Manager jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Entry Level Case Manager jobs?

Cities near Naperville, IL with the most Entry Level Case Manager job openings:

Entry Level Case Manager jobs near you
Infographic showing various Entry Level Case Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $47,672 per year, or $22.9 per hour.

CUSTOMER SUPPORT ASSOCIATE

Orbus Inc

Woodridge, IL • On-site

$20/hr

Full-time

PTO

Re-posted 5 days ago

Job description

Ready to kick-start your career? We are calling all recent college graduates looking for the ultimate entry-level opportunity to learn, grow, and build a professional foundation.

Orbus, a leading and highly successful visual communications builder and designer of hardware and graphics for the exhibit and display industry, is seeking a Customer Support Associate to join our dynamic team. This is an excellent opportunity for someone looking to initiate and advance their career.

We are an aggressively growing company and value individuals who are ready to scale and develop alongside our business—and who want to be recognized and rewarded for their positive contributions.


The Role & Our Customer Promise

The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all customer interactions are handled professionally, accurately, and in alignment with our Customer Promise: “You’ll love doing business with us.”

The ideal candidate is highly organized, personable, and thrives in a fast-paced environment. This individual enjoys multitasking, is flexible in adapting to changing priorities, and manages time efficiently while maintaining attention to detail.

  • Position Type: Full-time, On-site
  • Compensation: Starting pay is $20.00 per hour

Key Responsibilities

  • Customer Touchpoints: Serve as a primary point of contact for Orbus customers, delivering timely, accurate, and professional support via phone, live chat, email, and other communication channels, with an emphasis on increased telephone interaction.
  • Inquiry Management: Provide assistance with customer inquiries including, but not limited to, quotes, order placement, product questions, pricing, and general account support.
  • Order Entry: Accurately enter, update, and manage customer orders and order changes, ensuring completeness, correctness, and adherence to internal processes and timelines.
  • Systems & Software: Learn and become proficient in required software and applications, including but not limited to Order Entry ERP, CRM systems, and Case Management tools, to effectively support customer needs.
  • Case Resolution: Manage customer cases from initial inquiry through resolution, ensuring timely follow-up and clear communication throughout the process.
  • Proactive Outreach: Proactively communicate with customers regarding order status, updates, promotions, and relevant marketing messages to enhance engagement and overall customer satisfaction.
  • Internal Collaboration: Collaborate with internal teams to resolve issues efficiently and support seamless order fulfillment.
  • Data Integrity: Maintain organized, accurate customer and order records within internal systems.
  • Mission Focus: Consistently deliver excellent customer experience by providing prompt, courteous, and solutions-oriented responses aligned with our Customer Promise

Traits & Role Requirements

Organization & Multitasking

• Demonstrate strong organizational skills, including effective email management to keep drafted orders, cases, returns, and escalations organized for clear communication.

• Complete all assigned work, including orders and cases, prior to the end of each workday to support customer expectations and on-time manufacturing.

• Multitask and prioritize workloads in a fast-paced environment while maintaining accuracy and attention to detail.

Time Management & Availability

• Maintain consistent availability within company telephone and communication software.

• Achieve a call answer rate KPI of 80% or higher.

• Arrive on time and fully prepared to work at the schedule start time, using time clock to accurate document each shift.

• Manage overtime responsibly, working extra hours only when approved in advance or required during peak seasons.

• Adhere to company attendance policies, keeping unplanned PTO to no more than six occurrences within a rolling 12-month period.

• Submit PTO requests at least forty-eight business hours in advance (two weeks’ notice is strongly encouraged).

Learning & Engagement

• Actively participate in all required onboarding and ongoing training sessions.

• Take ownership of ongoing learning by asking questions, taking detailed notes, and requesting additional training when needed.

• Apply new knowledge quickly to improve daily performance and elevate the overall customer experience.

Quality, Accuracy & Growth Focus

• Deliver high-quality work consistently, maintaining an error rate KPI of 0.25% or better.

• Show accountability and attention to detail in all customer interactions and system entries.

• Proactively reinforce approved go-to-market initiatives and messaging to support client education, increased touch points, up-sell, and cross-sell opportunities.

Summary of Daily Focus Areas

• Provide seamless customer communication and technical support.

• Execute precise order processing and management.

• Deliver accurate quotes and effectively communicate product value positioning.

• Resolve returns and service issues with a solutions-oriented mindset.

• Guide clients toward self-service tools while conducting proactive account outreach.


Education & Qualifications

• Education: A college degree is preferred, or 2+ years relevant experience in a customer-facing or administrative role.

  • Technical savvy: Ability to quickly learn and navigate proprietary software systems.
  • Communication Style: Strong verbal and written skills with a professional, confident telephone presence.



We are looking for a motivated professional who brings the right mix of communication skills, sharp organization, problem-solving ability, and a customer-first mindset.

As part of our hiring process, we ask all interested candidates to complete our Culture Index survey using the link below. There are no right or wrong answers. Your responses help us understand your natural work style, preferences, and strengths so we can create the best possible fit.