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Entry Level Call Center Jobs in Minnesota (NOW HIRING)

Internet Brands

Receptionist

Minneapolis, MN

$16/hr

... call center team based in Minneapolis, MN. Premier Disability Services LLC is looking for Receptionists to join our growing Minneapolis, MN based team! This is an entry-level role that will allow you ...

Internet Brands

Receptionist

Minneapolis, MN · On-site

$16/hr

... call center team based in Minneapolis, MN. Premier Disability Services LLC is looking for Receptionists to join our growing Minneapolis, MN based team! This is an entry-level role that will allow you ...

Internet Brands

Receptionist

Minneapolis, MN

$16/hr

... call center team based in Minneapolis, MN. Premier Disability Services LLCis looking forReceptioniststo join our growing Minneapolis, MN based team! This is an entry-level role that will allow you to ...

Sedgwick

Care Team Representative

Eden Prairie, MN · On-site

$16.25 - $22.25/hr

Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ... entrylevel #contactcenterrep Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace. If ...

Internet Brands

Receptionist

Minneapolis, MN · On-site

$16/hr

... call center team based in Minneapolis, MN. Premier Disability Services LLC is looking for Receptionists to join our growing Minneapolis, MN based team! This is an entry-level role that will allow you ...

Premier Disability Services

Receptionist

Brooklyn Park, MN · On-site

$16/hr

... call center team based in Minneapolis, MN. Premier Disability Services LLC is looking for Receptionists to join our growing Minneapolis, MN based team! This is an entry-level role that will allow you ...

Sedgwick

Care Team Representative

Eden Prairie, MN · On-site

$16.25 - $22.25/hr

Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written ... entrylevel #contactcenterrep Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Cyber Advisors

Service Technician

Maple Grove, MN · On-site

$50K - $65K/yr

The Cyber Advisors Service Desk is not an entry level position and will require a combination of ... Call center or client-facing experience Preferred Requirements * Strong PC Operating System ...

Aston Carter

Logistics Administrator

Eden Prairie, MN · On-site

$21.50/hr

Prior customer service experience in a call center or similar environment. Demonstrated ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Eden ...

Atwood Companies Inc

Senior Loan Partner

Minneapolis, MN · On-site

$65K - $90K/yr

We're not a giant call center -- we're a boutique team where every loan matters and every promise ... The Role This is not an entry-level position. The Senior Loan Partner is the Broker/Owner's #2 and ...

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All JobsCall Center JobsEntry Level Call Center JobsEntry Level Call Center Jobs in Minnesota

Entry Level Call Center information

See Minnesota salary details

$10

$17

$24

How much do entry level call center jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for entry level call center in Minnesota is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry-level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

What are the key skills and qualifications needed to thrive as an Entry Level Call Center Representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

What are entry level call center jobs?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

What Are Entry-Level Call Center Jobs?

As an entry-level call center employee, your exact duties vary depending on the type of call center in which you work. However, all entry-level call center jobs involve talking on the phone. Your responsibilities may include receiving inbound calls for customer service or support or making outbound calls for telemarketing, surveys, or providing information. Placing outbound calls usually involves making sales or collecting data, while as an inbound call center representative, you may answer questions or help the customer troubleshoot an issue. In other roles, you may work in the dispatch department where you route calls based on the needs of the caller.

More about Entry Level Call Center jobs
What are the most commonly searched types of Call Center jobs in Minnesota? The most popular types of Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Entry Level Call Center jobs? Cities in Minnesota with the most Entry Level Call Center job openings:
Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in Minnesota as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,490 per year, or $17.5 per hour.
Customer Service Representative

Customer Service Representative

Hero Home Services

Bloomington, MN • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

Overview
Customer Service Representative (CSR)
Bloomington, MN | Full-Time | Entry-Level | Growth Opportunity
About Us
At Hero, we're more than a service provider-we're a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer, from their first interaction through the completion of their service.
About the Role
As a Customer Service Representative, you'll be the first point of contact for our customers, helping to deliver a smooth and professional experience across calls, texts, and emails. You'll play a critical, task-focused role in scheduling service appointments, supporting our dispatch team, and ensuring our technicians are running at full capacity.
This is an excellent opportunity for someone early in their career who is eager to build skills, work in a fast-paced environment, and grow within a supportive, performance-driven organization.
What You'll Do
  • Answer inbound calls, texts, emails, and customer inquiries with professionalism and positivity
  • Schedule, reschedule, and confirm service appointments with accuracy and efficiency
  • Make outbound calls to customers to fill open appointment slots and maintain a full dispatch board
  • Work closely with the dispatch team to ensure schedules are optimized and running smoothly
  • Resolve customer concerns using established processes, focusing on first-call resolution whenever possible
  • Accurately enter and update customer information in company systems
  • Manage a steady volume of tasks while staying organized, focused, and on schedule
  • Stay informed on current promotions, services, and processes to effectively support customers
  • Perform additional duties as assigned

What We're Looking For
  • Strong communication skills and a customer-first mindset
  • High attention to detail and strong organizational skills
  • Comfortable using computers and learning new systems quickly (ServiceTitan experience is a plus)
  • Ability to multitask, problem-solve, and work with a sense of urgency
  • Self-motivated and able to work independently while staying on task
  • Reliable, punctual, and prepared to start work on time
  • Sales or call center experience is a plus

What Success Looks Like
  • Accurate and efficient scheduling that supports a full and optimized technician schedule
  • Consistent, high-quality customer interactions across all channels
  • Strong productivity and ability to manage multiple tasks effectively
  • Successful resolution of customer concerns with minimal escalation
  • Dependable execution of daily responsibilities

Compensation & Benefits
  • Full-time, 40 hours per week
  • Hourly pay (based on experience)
  • Weekly and monthly performance-based incentives
  • Pay increases tied to performance levels-not tenure
  • Overtime opportunities may be available or required based on business needs
  • Full benefits package, including:
    • Medical, dental, and vision insurance
    • 401(k)
    • Employee discounts

Growth Opportunities
This role is designed as a starting point for career growth at Hero. High-performing CSRs have opportunities to advance within the Contact Center (e.g. Lead roles) or explore career paths in areas like Customer Care, Dispatch, Trade Operations or specialized support teams like Marketing and Accounting.
Why Join Hero?
  • Build valuable, transferable skills in customer service and operations
  • Work in a supportive, team-oriented environment
  • Gain exposure to growing service and technology-driven operations
  • Be part of a company that values performance, development, and internal growth

Posted Min Pay Rate
USD $22.00/Hr.
Posted Max Pay Rate
USD $24.00/Hr.

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