Job Summary
Do you want to make a meaningful difference in your community by helping people to:
Buy or sell a home?
Get married?
Access property tax relief for seniors, veterans, or individuals with disabilities?
If so, we invite you to consider joining the Clark County Joint Lobby Team as a Customer Service Specialist I!
The Joint Customer Service Lobby is a collaborative partnership between the Clark County Assessor, Auditor, and Treasurer offices. It provides residents with a streamlined and supportive experience for various essential government services. We are seeking candidates who are passionate about public service, excel at customer service and interpersonal communication, thrive in a fast-paced, team-based environment, are eager to learn and apply state and local government policies and procedures, and are motivated to grow and succeed in a career-oriented role.
As a Customer Service Specialist I, you will perform a wide variety of administrative and customer service duties. This is an entry-level position within a structured career progression path (Customer Service Specialist I-III), offering growth and advancement based on your dedication and performance. Most new hires are expected to advance to Customer Service Specialist II within 12-18 months.
You will begin in your "home" office-the Assessor's Office-and, once you are confident in those responsibilities, receive cross-training in both the Auditor's and Treasurer's Office. This is a Local 11 position.
Qualifications
One to two years of related work experience required. Experience working in a high volume, direct customer contact service environment preferred.
Experience processing technical work such as interpretation and explanation of complex regulations to customers preferred. Associate's degree in business or related field preferred.
Other combinations of education, training and experience that would provide the required knowledge, skills and abilities will be considered.
Knowledge of:
- General office procedures and best practices in a public service environment
- Proper spelling, grammar, punctuation, and standard formatting in written communication
- Clerical procedures related to document processing, data entry, and administrative support
- Filing and records management systems
- Business English for professional communication
- Common PC applications such as Microsoft Word, Excel, and database software
- Basic bookkeeping and/or cashiering procedures (as required by the position)
Ability to:
- Operate standard office equipment (e.g., computers, phones, copiers, fax machines) efficiently
- Exercise sound judgment and make independent decisions within defined guidelines and procedures
- Remain calm and professional while resolving challenging or emotionally charged customer interactions
- Accurately follow oral and written instructions
- Communicate effectively and clearly, both in person and in writing
- Learn and consistently follow established office routines and regulatory requirements
- Build and maintain effective, respectful working relationships with colleagues and the public
- Provide courteous, empathetic service in a high-volume, face-to-face customer setting
- Sit or stand for prolonged periods while performing routine and repetitive tasks
- Apply policies and procedures consistently, including when handling unique or unclear situations
- Explain applicable laws and regulations (e.g., Revised Code of Washington [RCW], Washington Administrative Code [WAC]) to customers in a clear and understandable manner
Essential Duties and Responsibilities
The Customer Service Specialist performs a variety of administrative and customer service tasks to support the daily operations of the office. Responsibilities include, but are not limited to:
Administrative Support
- Provides general administrative support using computer software and office equipment
- Prepares and completes routine forms, reports, correspondence, requisitions, and other documents using word processing, spreadsheet, and database applications
- Proofreads documents for formatting, grammar, and accuracy
- Retrieves data from computer systems and compiles routine reports from various sources
- Operates standard and specialized office equipment with accuracy and sound judgment
- Assists in the creation and maintenance of technical and general office files and records
- Ensures record retention schedules are followed and filing systems remain organized and up-to-date
- Orders, maintains, and inventories office supplies and materials
Customer Service
- Serves customers in-person, by phone, and via email with professionalism and courtesy
- Provides information and assistance related to departmental services, processes, and regulations
- Completes and mails routine form letters of acknowledgment, notification, or inquiry
- Assists customers with transactions, applications, and inquiries, using a clear and informed communication style
Cashiering and Financial Duties
- Performs cash handling duties including collecting payments, issuing receipts, and reconciling daily transactions
- Balances assigned cash drawer and prepares daily deposits in accordance with established procedures
Office and Operational Support
- Receives, sorts, and distributes mail, records, and supplies
- Provides internal courier/messenger service within or between departments as needed
- Schedules meetings, makes room reservations, and coordinates logistics for internal and public-facing events
- Sets up rooms and equipment for meetings and functions
- Performs related duties as assigned to support team and departmental objectives
Other Requirements:
- Possession of a valid driver's license and proof of insurance
SELECTION PROCESS
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the 'Resume Upload' section of the application.
Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.
Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement.
Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview - The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education. Background check may be required.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
First Review Date: August 14, 2026. This recruitment may close at any time on or after the first review date.
Examples of Duties
KEY OR TYPICAL TASKS AND RESPONSIBILITIES
As a Customer Service Specialist in the
Assessor's Office, you will:
- Assist low-income seniors, disabled individuals, and disabled veterans in accessing Washington State tax relief programs that help them remain in their homes despite increasing property taxes.
- Serve as a primary contact for property owners, answering questions and providing information about property assessments.
- Administer and process applications for property tax relief programs.
- Contribute to a team-oriented and inclusive work environment.
- Core values: integrity, transparency, accuracy, and service excellence.
- Opportunities for hybrid telework after successful completion of probationary period.
Treasurer's Office:
- Collect and safeguard public funds.
- Assist taxpayers with property tax payments.
- Process real estate excise, mobile home excise and moving permits.
- Opportunities for hybrid telework after successful completion of probationary period.
- Core values: accuracy, trust, customer service, and continuous improvement.
Auditor's Office:
- Process and issue marriage licenses, record deeds, and maintain permanent public records.
- Provide public access to recorded documents.
- Limited telework options available after successful completion of probationary period.
- Core values: preservation, public service, and accuracy.
Provides administrative support using computer software skills.
- Uses computer software applications and equipment to prepare and complete routine forms, reports, correspondence, requisitions, tabulations and other materials from copy, rough draft; proofreads documents for typing and format errors.
- Operates equipment used in the offices served where extensive prior training is not required and operation can be learned in a short period of time; uses word processing, spreadsheet and database PC applications; and/or operates other specialized office equipment with accuracy, skill, and independent judgement.
- Retrieves data from computer database applications and may compile routine reports from various data sources.
Provides general administrative support
- Receives and sorts mail by addresses or other clearly defined systems; distributes mail, office records and supplies; performs messenger service within or between departments or offices.
- Compiles, verifies, posts and maintains information from data collected and maintained by the work unit.
- Completes and mails routine form letters of acknowledgment, notification and inquiry.
- Assists in the establishment and maintenance of general and technical files and records.
- Assures that record disposition schedules are adhered to and that files are kept orderly and current.
- Serves customers in-person, via phone and email.
- Cashiering and cash handling, including balancing daily receipts, preparing bank deposits, and managing an assigned drawer.
- Orders and maintains stocks, supplies and inventories.
- Schedules meetings, makes room arrangements and sends out schedule changes and notices. Coordinates (or assists with coordinating) functions and activities; sets up rooms and equipment required.
- Performs related duties as required.
Salary Grade
Local 11.5
Salary Range
$23.77 - $30.90- per hour
Close Date
Open Until Filled
Recruiter
Brianna Bradley
Email:
Brianna.Bradley@clark.wa.gov
Equal Opportunity Employer
Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County's Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.
Employee Benefits and additional compensation
Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation. Some types of employees in some positions and bargaining units might have different benefits and additional compensation. More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.
Retirement Information
All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work.
Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice.
For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/
If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at (564) 397-2456; Relay (800) 833-6388.
