Client Support Engineer 1
Fairfax, VA · On-site
The Client Support Engineer 1 will perform activities associated with implementation, integration ... Required : • Some college or equivalent experience; technical coursework • Entry level with ...
Client Support Engineer 1
Fairfax, VA · On-site
The Client Support Engineer 1 will perform activities associated with implementation, integration ... Required : • Some college or equivalent experience; technical coursework • Entry level with ...
Client Support Engineer 1
Fairfax, VA · On-site
Some college or equivalent experience; technical coursework * Entry level with some prior ... technical support in a business environment. * Windows OS experience * Hands on and practical ...
Client Support Engineer 1
Fairfax, VA · On-site
Some college or equivalent experience; technical coursework * Entry level with some prior ... technical support in a business environment. * Windows OS experience * Hands on and practical ...
Product Support Engineer
Fairfax, VA · On-site
Consult with and escalate complex cases to software development and engineering teams. * Draft and ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Product Support Engineer
Fairfax, VA · On-site
Consult with and escalate complex cases to software development and engineering teams. * Draft and ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Product Support Engineer
Fairfax, VA · On-site
Consult with and escalate complex cases to software development and engineering teams. * Draft and ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Product Support Engineer
Fairfax, VA · On-site
Consult with and escalate complex cases to software development and engineering teams. * Draft and ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Network Support Engineer
Richmond, VA · On-site
Network Support Engineer In-life support for Blue Wireless services is a critical element of the ... If you require reasonable accommodation during the application and selection process, please let us ...
Network Support Engineer
Richmond, VA · On-site
Network Support Engineer In-life support for Blue Wireless services is a critical element of the ... If you require reasonable accommodation during the application and selection process, please let us ...
Product Support Engineer
Fairfax, VA · On-site
Consult with and escalate complex cases to software development and engineering teams. * Draft and ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Quick apply
Apply Early
Product Support Engineer
Fairfax, VA · On-site
Consult with and escalate complex cases to software development and engineering teams. * Draft and ... Ability to support mobile application development, testing, and troubleshooting. (3) Web ...
Apply Early
Client Support Engineer 1
Fairfax, VA · On-site
Some college or equivalent experience; technical coursework * Entry level with some prior ... technical support in a business environment. * Windows OS experience * Hands on and practical ...
Quick apply
Apply Early
Client Support Engineer 1
Fairfax, VA · On-site
Some college or equivalent experience; technical coursework * Entry level with some prior ... technical support in a business environment. * Windows OS experience * Hands on and practical ...
Apply Early
... engineering teams * Monitor system health and performance using monitoring and logging tools ... Support operational handoffs and escalations during extended support hours (0800-2000 ET)
... engineering teams * Monitor system health and performance using monitoring and logging tools ... Support operational handoffs and escalations during extended support hours (0800-2000 ET)
... engineering teams * Monitor system health and performance using monitoring and logging tools ... Support operational handoffs and escalations during extended support hours (0800-2000 ET)
... engineering teams * Monitor system health and performance using monitoring and logging tools ... Support operational handoffs and escalations during extended support hours (0800-2000 ET)
Engineer, IT Support
Norfolk, VA · On-site
$75K - $90K/yr
On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of ... Provide tier-1 triage and routing for business application issues, directing them to the business ...
Engineer, IT Support
Norfolk, VA · On-site
$75K - $90K/yr
On-Site-Norfolk, VA Corporate Office ABOUT THE ROLE As an IT Support Engineer, you are the face of ... Provide tier-1 triage and routing for business application issues, directing them to the business ...
OSS Support Engineer
South Boston, VA · On-site
Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business ... application process. Messages left for other purposes will not receive a response.
OSS Support Engineer
South Boston, VA · On-site
Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business ... application process. Messages left for other purposes will not receive a response.
OSS Support Engineer
South Boston, VA · On-site
Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business ... application process. Messages left for other purposes will not receive a response.
OSS Support Engineer
South Boston, VA · On-site
Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business ... application process. Messages left for other purposes will not receive a response.
The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
Cloud Support Engineer I (Day)
Reston, VA · On-site
The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
Cloud Support Engineer I (Day)
Reston, VA · On-site
The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
Cloud Support Engineer with Security Clearance
Reston, VA · On-site
$140K/yr
Zachary Piper Solutions is presently in search of a Cloud Support Engineer to meticulously document ... T professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux ...
Cloud Support Engineer with Security Clearance
Reston, VA · On-site
$140K/yr
Zachary Piper Solutions is presently in search of a Cloud Support Engineer to meticulously document ... T professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux ...
The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
The opportunity The Senior Product Support Engineer for Government provides Technical Support for ... Strong Technical knowledge of Java application servers and relational databases * Strong ...
The opportunity The Senior Product Support Engineer for Government provides Technical Support for ... Strong Technical knowledge of Java application servers and relational databases * Strong ...
... of Java application servers and relational databases Strong organizational skills with attention to detail Advanced written and verbal communication skills Appreciation of government security ...
... of Java application servers and relational databases Strong organizational skills with attention to detail Advanced written and verbal communication skills Appreciation of government security ...
The successful candidate will work closely with the Server Operations, application and middleware ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...
The successful candidate will work closely with the Server Operations, application and middleware ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...
Entry Level Application Support Engineer information
What is the difference between Entry Level Application Support Engineer vs Help Desk Technician?
| Aspect | Entry Level Application Support Engineer | Help Desk Technician |
|---|---|---|
| Required Credentials | Associate's degree or related certifications, basic technical knowledge | High school diploma or equivalent, basic computer skills |
| Work Environment | Technical support for software applications, troubleshooting, and user assistance | First-level support, handling user issues, and ticket management |
| Employer & Industry Usage | IT departments across various industries, software companies | IT support centers, corporate help desks, service providers |
While both roles involve assisting users with technical issues, the Entry Level Application Support Engineer typically focuses on supporting specific software applications and requires some technical certifications. The Help Desk Technician handles broader user support and troubleshooting, often with less technical specialization.
What are the key skills and qualifications needed to thrive as an Entry Level Application Support Engineer, and why are they important?
To thrive as an Entry Level Application Support Engineer, you need a solid understanding of software troubleshooting, customer service, and basic programming or scripting, often supported by a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and common operating systems, as well as certifications like ITIL or CompTIA, are typically valuable. Strong problem-solving abilities, communication skills, and a collaborative attitude help you excel when resolving user issues and working with development teams. These skills and qualities ensure timely resolution of technical problems, high user satisfaction, and efficient team operations.
What does an Entry Level Application Support Engineer do?
An Entry Level Application Support Engineer is responsible for assisting users and organizations with the maintenance, troubleshooting, and optimization of software applications. They help resolve technical issues, perform routine system checks, and escalate more complex problems to senior engineers when necessary. Their duties often include responding to user queries, documenting solutions, and working with development teams to improve application performance. This role is ideal for individuals looking to start a career in IT support or software engineering.
What are some common challenges faced by Entry Level Application Support Engineers, and how can they overcome them?
Entry Level Application Support Engineers often encounter challenges such as quickly learning complex software systems, handling high volumes of support tickets, and communicating effectively with both technical teams and end users. To overcome these, it's helpful to proactively seek mentorship from more experienced colleagues, utilize comprehensive documentation, and develop strong problem-solving and customer service skills. Regularly participating in team meetings and training sessions can also accelerate learning and ease the transition into the support environment.
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Job description
Job Summary:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. The Client Support Engineer 1 will perform activities associated with implementation, integration, and support of computer systems in a mission-critical response operations environment.
Responsibilities:
• Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
• Install OS; test configuration; run diagnostics
• Configure computers and devices for network
• Image computer systems
• Install updates and scripts
• Run diagnostics, repair and test computer equipment/devices
• Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner
• Properly escalate and document unresolved queries to the next level of support
• Regularly maintain internal service ticket and time entry information
Qualifications:
Required:
• Some college or equivalent experience; technical coursework
• Entry level with some prior experience providing technical support in a business environment.
• Windows OS experience
• Hands on and practical knowledge of networks and computer systems.
• Excellent oral and written communications skills with customers and peers; tactful and effective customer communications.
• Strong team player
• Ability and willingness to evaluate and learn new technologies and apply them effectively.
• Previous position with customer service experience.
Company:
Thrive Networks is an outsourced IT provider with an outstanding record of success we have achieved for clients. Founded in 2000, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. The Client Support Engineer 1 will perform activities associated with implementation, integration, and support of computer systems in a mission-critical response operations environment.
Responsibilities:
• Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
• Install OS; test configuration; run diagnostics
• Configure computers and devices for network
• Image computer systems
• Install updates and scripts
• Run diagnostics, repair and test computer equipment/devices
• Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner
• Properly escalate and document unresolved queries to the next level of support
• Regularly maintain internal service ticket and time entry information
Qualifications:
Required:
• Some college or equivalent experience; technical coursework
• Entry level with some prior experience providing technical support in a business environment.
• Windows OS experience
• Hands on and practical knowledge of networks and computer systems.
• Excellent oral and written communications skills with customers and peers; tactful and effective customer communications.
• Strong team player
• Ability and willingness to evaluate and learn new technologies and apply them effectively.
• Previous position with customer service experience.
Company:
Thrive Networks is an outsourced IT provider with an outstanding record of success we have achieved for clients. Founded in 2000, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.