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Entry Level Airbnb Live Chat Support Jobs (NOW HIRING)

Motus

$20/hr

Proven ability to assist customers across multiple channels, including phone, email, and live chat ... Experience with support platforms such as Zendesk or Salesforce preferred Where required by law ...

McQuade Organization

Customer Support Representative - MN

$16.50 - $22.25/hr

... Entry-Level Position - Customer Service Experience Wanted! Are you a strong communicator with a ... Serve as the first point of contact for customer support (primarily via email, phone, and live chat)

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

Daon

Product Support Engineer

Fairfax, VA

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on experience troubleshooting and supporting software products. * Familiarity with support operations ...

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Entry Level Airbnb Live Chat Support information

What does an entry level Airbnb live chat support do?

An Entry Level Airbnb Live Chat Support representative assists guests and hosts by answering questions, resolving issues, and providing information through Airbnb’s online chat platform. They help users navigate booking processes, troubleshoot account or payment problems, and offer solutions for common concerns. This role involves clear communication, patience, and familiarity with Airbnb’s policies to ensure users have a positive experience. Training is typically provided, and the position is ideal for those new to customer support roles.

What are the key skills and qualifications needed to thrive as an entry level Airbnb live chat support, and why are they important?

To thrive as an Entry Level Airbnb Live Chat Support, you need strong written communication, problem-solving abilities, and a customer service mindset, usually supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is commonly required. Patience, adaptability, and a positive attitude help you resolve guest issues and provide an excellent support experience. These skills ensure timely, accurate assistance that maintains Airbnb’s reputation and keeps customers satisfied.

What is the difference between Entry Level Airbnb Live Chat Support vs Entry Level Customer Service Representative?

AspectEntry Level Airbnb Live Chat SupportEntry Level Customer Service Representative
CredentialsBasic communication skills, familiarity with chat platformsHigh school diploma or equivalent, basic communication skills
Work EnvironmentRemote, online chat support for Airbnb usersOffice or remote, phone and email support for various clients
Industry UsagePrimarily in hospitality and travel industryBroadly in retail, telecom, and service sectors
Search & Comparison IntentFocus on hospitality, travel, Airbnb support rolesGeneral customer service roles across industries

Entry Level Airbnb Live Chat Support specializes in assisting Airbnb guests and hosts via online chat, requiring familiarity with chat platforms and hospitality knowledge. Entry Level Customer Service Representative is a broader role supporting various industries through multiple communication channels. Both roles require strong communication skills but differ in industry focus and work environment.

What are some common challenges faced by entry level Airbnb live chat support agents and how can they be managed?

Entry-level Airbnb live chat support agents often encounter challenges such as handling multiple chats simultaneously, addressing a wide range of guest and host concerns, and resolving issues quickly while maintaining excellent customer service. To manage these challenges, agents receive thorough training on Airbnb policies, communication best practices, and troubleshooting steps. Regular feedback from supervisors and collaboration with more experienced team members also helps new agents improve their skills and confidence in handling complex scenarios.
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Entry Level Airbnb Live Chat Support jobs near you
Infographic showing various Entry Level Airbnb Live Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Staff Machine Learning Engineer, Community Support Engineering

Airbnb

San Francisco, CA • On-site

$212K - $260K/yr

Full-time

Re-posted 18 days ago

Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
  • Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Your Expertise:
  • PhD/Master's degree, preferably in CS, or equivalent experience
  • 9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
  • Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
  • Experience with LLM driven chatbot and Agentic AI products would be a big plus
  • Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$212,000-$260,000 USD

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