ZipRecruiter

Log In

1

Entry Care Representative Jobs in Ohio (NOW HIRING)

Rokky Brands

Customer Care Representative

Logan, OH · On-site

$15/hr

Customer Care Representative The Customer Care Representative will professionally interact with ... entry and tracking of orders, answering email inquiries, and notifying customers of backorders.

Hocking College

Customer Care Representative

Logan, OH · On-site

$16/hr

The Customer Care Representative will professionally interact with customers to provide superior ... entry and tracking of orders, answering email inquiries, and notifying customers of backorders.

Rocky Brands

Customer Care Representative

Logan, OH · On-site

$15/hr

Description The Customer Care Representative will professionally interact with customers to provide ... entry and tracking of orders, answering email inquiries, and notifying customers of backorders.

nVent

Customer Care Representative

Solon, OH · On-site

$14.75 - $20.25/hr

... extensive order entry, order management, and price quote generation is preferred. * Excellent ... care services, paid time off including volunteer time, a well-being program, and/or legal ...

nVent

Customer Care Representative

Solon, OH · On-site

$14.75 - $20.25/hr

... extensive order entry, order management, and price quote generation is preferred. * Excellent ... care services, paid time off including volunteer time, a well-being program, and/or legal ...

nVent

Customer Care Representative

Solon, OH · Hybrid

$14.75 - $20.25/hr

... extensive order entry, order management, and price quote generation is preferred. * Excellent ... care services, paid time off including volunteer time, a well-being program, and/or legal ...

next page

Showing results 1-20

All JobsEntry Care Representative JobsEntry Care Representative Jobs in Ohio

Entry Care Representative information

What does an Entry Care Representative do?

An Entry Care Representative is responsible for assisting patients or clients with their initial inquiries, scheduling appointments, and providing information about services. They often serve as the first point of contact in healthcare or customer service settings, ensuring that clients' needs are addressed efficiently. Their duties may include answering phone calls, updating records, verifying insurance information, and directing individuals to the appropriate departments. Strong communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as an Entry Care Representative?

To thrive as an Entry Care Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic data entry tools, and possibly healthcare information systems is often required. Patience, empathy, and active listening help create positive experiences for clients and patients. These skills are vital for accurately gathering information, addressing concerns, and ensuring seamless service in a care-focused environment.

What are some common challenges faced by Entry Care Representatives, and how can they be managed effectively?

Entry Care Representatives often encounter challenges such as managing a high volume of patient inquiries, handling sensitive information, and navigating complex scheduling systems. To manage these effectively, it's important to stay organized, develop strong communication skills, and become familiar with relevant software and protocols. Seeking feedback from experienced team members and participating in regular training sessions can also help address these challenges and improve overall job performance.

What is the difference between Entry Care Representative vs Customer Service Representative?

AspectEntry Care RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; certifications vary by industry
Work EnvironmentHealthcare settings, clinics, hospitalsCall centers, retail, corporate offices
Employer & Industry UsageHealthcare providers, insurance companiesRetail, telecommunications, finance
Common Search & ComparisonOften compared for entry-level customer-facing roles in healthcareGeneral customer support roles across industries

The Entry Care Representative and Customer Service Representative roles share similarities in customer interaction and required communication skills. However, Entry Care Representatives typically work in healthcare environments, focusing on patient or client care, while Customer Service Representatives serve customers across various industries in more general settings. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

How to become an entry care representative?

To become an entry care representative, candidates typically need a high school diploma or equivalent and strong communication skills. Some employers may require familiarity with customer service software or basic medical terminology, and on-the-job training is often provided. Relevant certifications are not usually mandatory but can enhance job prospects.

What are popular job titles related to Entry Care Representative jobs in Ohio?

For Entry Care Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Entry Care Representative jobs in Ohio look for?

The top searched job categories for Entry Care Representative jobs in Ohio are:

What cities in Ohio are hiring for Entry Care Representative jobs?

Cities in Ohio with the most Entry Care Representative job openings:

Entry Care Representative jobs near you
Infographic showing various Entry Care Representative job openings in Ohio as of July 2026, with employment types broken down into 2% As Needed, 71% Full Time, 21% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Customer Care Representative

Logan, OH • On-site

Rokky Brands
See more jobs at Rokky Brandsexternal

$15/hr

Other

Re-posted 14 days ago

Job description

Customer Care Representative

The Customer Care Representative will professionally interact with customers to provide superior service and support as a primary agent for all inbound phone calls and Company websites inquiries, being responsible for entry and tracking of orders, answering email inquiries, and notifying customers of backorders.

Training Schedule: Monday – Friday, 8:00 AM - 5:00 PM EST

Work Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM EST

Hourly Rate of Pay - $15/hour + $1/hour shift differential

Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

  • Answer inbound and place outbound calls.
  • Handle consumer chats and email correspondences.
  • Enter orders as needed.
  • Acquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed.
  • Offer feedback to E-commerce department regarding consumer's experience while interacting with company websites.
  • Help to troubleshoot, understand and fully document any web issues before getting it to the correct technical resource for resolution.
  • Track any problems or complaints to final resolution within a designated time frame.
  • Provide callers with accurate information and/or refers their requests to the appropriate department or responsible person.
  • Work to convert call and chat inquiries into sales.
  • Process consumer returns as needed.

In addition to the requirements listed below, the following are representative of the knowledge, skill, and/or ability required:

  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
  • One (1) to two (2) years of call center experience.
  • Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web-based service and/or ecommerce tools.
  • Strong oral and written communication and telephone skills.
  • Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast-paced environment.
Qualifications Skills

Preferred: Intermediate Microsoft PowerPoint, Intermediate Microsoft Excel, Intermediate Microsoft Word

Behaviors

Preferred: Team Player, Self-Starter

Education

Preferred: Associates or better. Technical/other training or better.

Experience

Preferred: Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply