Entertainment Operations Manager Jobs in Indiana

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: "Create the Extraordinary"
• Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
• Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

The Events & Promotions Specialist assists the Promotions & Events Manager, as well as the rest of the marketing team in creating, promoting & executing various public and private events, both on and off Hosier Park Property.

DIRECTLY SUPERVISES: None

HOW YOU WILL CREATE THE EXTRAORDINARY

• Develop, plan and execute all special events and promotions.
• Contributes to program development to help the department achieve its goals.
• Assist Manager with the submission of, approval and verification of, all contracts, proposals, purchase requisitions, IGC submissions and any other company document needed to fulfill the planning and execution of an event.
• Creates and controls accurate player lists conducive to the level of events.
• Maintains security and confidentiality of files, records, and lists.
• Establishes and maintains an effective working relationship with other departments.
• Works with other departments and vendors to arrange for food & beverage, decorations, gifts, entertainment, and supplies for all events.
• Accurately tracks all expenses for events and prepares expenses for analysis and financial review.
• Accurately tracks and communicates event reservation procedures and attendance of events to other departments.
• Coordinates approved events with emphasis on quality, as well as remaining within budgetary guidelines.
• Communicates event schedule and details to the property, including internal collateral distribution and conducting weekly meetings.
• Maintains records, charts, and graphs of events on a monthly basis.
• Will be measured on thoroughness of detail, event execution, and event ROS.
• Responsible for project management and meeting timelines. Attention to detail and follow through.
• Processes cash transactions in accordance with the policies set forth in Marketing Operations, to include but not limited to obtaining a float from Employee Services, processing buy-ins, re-buys, and reel rewards for all electronic gaming devices and tournaments.
• Assists with the Total Rewards Center as needed, performing functions as a Total Rewards Representative.
• Performs and completes all other duties as assigned.
• Adheres to all department/company policies and procedures.
• Acts as a role model and presents oneself as a credit to Hoosier Park property and encourages others to do the same.
• Other duties may be assigned at any time. 

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal, written, and understanding with the ability to communicate one-on-one and to groups to explain policies and procedures and to persuade others to accept or adopt a specific opinion or action while effectively presenting information and/or convincing argument to executives.
• Bachelor's degree in marketing and/or Entertainment based field preferred or equivalent in professional experience required.  Event planning, VIP Services and general hosting experience preferred.
• Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable to initiate conversations and create a fun environment for guests and maintain an effective working relationship with all other departments.
• Flexible working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• You will be required to fully comply with policies and procedures for the safe and efficient operation of company facilities.
• Excellent communication, organizational, attention to detail, hand multiple tasks, problem solving techniques, and strong project management skills required.
• Must have ability to compile, compute and analyze pertinent data needed for reports with Excellent proficiency in Word, Excel, Access, CMS, LMS, EMS

ADDITIONAL REQUIREMENTS

• Must be able to lift/ push up to 20 pounds.
• Ability to push, pull, reach, bend, stoop, twist, reach, kneel repetitively, balance when stocking/storing, and maneuvering around the work area. Will be required to use hands to finger, handle, or feel and reach with hands and arms.
• Specific vision abilities such as close, distance, color, depth and ability to adjust focus.
• Ascend and descend stairs and maintain equilibrium for an extended period.
• Must be able to work from a standing position and/or walking motion for extended period (entire shift) and mobility to move easily around. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission. Will require access to all general areas of the gaming and racing facility, back-of-house areas and access to patron management and internal controls for Marketing.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TOGETHER WE WIN

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships