Enrollment Support Analyst Jobs (NOW HIRING)

Location: Remote in Western US, Pacific Standard Timezone - 10AM-6PM PT

Job Overview:

Inside Sales - Time4Learning & Brightspire Virtual School

The Sales Development Representative & Enrollment Specialist serves as the first, most trusted connection for families exploring Time4Learning homeschool curriculum and Brightspire Virtual School for grades 6-12. This role blends consultative sales, customer support, and enrollment guidance to help families choose the right learning pathway - whether that's purchasing Time4Learning's PreK-12 curriculum or completing Brightspire's accredited school application process.

You will identify, qualify, and convert leads; guide families through curriculum selection or school enrollment; and ensure every parent feels confident, supported, and ready to move forward. This is an individual contributor role with clear ownership of lead conversion and enrollment success.

About Time4Learning & Brightspire:

Time4Learning, a Cambium Learning Group brand, offers awardwinning online curriculum, resources, and programs for athome learning. Our ecosystem includes:

• Time4Learning - PreK-12 online homeschool curriculum

• Homeschool.com Marketplace - trusted hub for home education resources

• Brightspire Virtual School - accredited online school for grades 6-12

We are a remotefirst team committed to helping families thrive in flexible, nontraditional learning environments.

Job Responsibilities:

Sales & Lead Conversion

• Respond to all inbound inquiries via phone, email, chat, and social channels with speed, clarity, and empathy.

• Conduct targeted outreach to families exploring homeschool, independent study, or virtual school options.

• Qualify prospects and convert interest into Time4Learning curriculum purchases or Brightspire enrollment applications.

• Manage consultation appointments and deliver highquality sessions that build trust and confidence.

• Use solutionoriented sales techniques to create an impeccable first impression.

Brightspire Enrollment Support

• Guide families through the full application process - registration, payment, document submission, transcript review, and credit transfer.

• Answer questions about placement, graduation pathways, and school policies.

• Provide enrollment status updates and ensure families understand next steps.

• Coordinate postenrollment data and identify families who may need additional support.

• Engage school staff to ensure smooth onboarding and student success.

Brightspire Enrollment Support

• Guide families through the full application process - registration, payment, document submission, transcript review, and credit transfer.

• Answer questions about placement, graduation pathways, and school policies.

• Provide enrollment status updates and ensure families understand next steps.

• Coordinate postenrollment data and identify families who may need additional support.

• Engage school staff to ensure smooth onboarding and student success.

Time4Learning Curriculum Sales

• Guide families through the process of moving to homeschool and choosing a curriculum - From following guidelines by state to setting up their parent planner.

• Answer questions about courses, time spent homeschooling and parent support needed.

• Upsell families to curriculum plans that include Annual membership, books, spiritwear and more.

Customer Experience & CRM

• Document all interactions accurately in Salesforce or similar CRM.

• Identify patterns and recommend improvements to increase enrollment and customer satisfaction.

• Resolve concerns quickly with professionalism, empathy, and followthrough.

• Maintain a positive, supportive attitude with families and internal teams.

• Execute special projects as assigned.

Job Requirements:

• 2-4 years inside sales or callcenter experience, ideally in education, edtech, or SaaS.

• High school diploma or equivalent (GED) required.

• Proven ability to close deals while building longterm customer relationships.

• Strong outbound prospecting and lead qualification skills.

• Excellent phone, written, and presentation communication.

• Experience working with and selling to parents highly preferred.

• Proficiency with Salesforce, Microsoft Office, Google Workspace.

• Strong organizational, analytical, and problemsolving skills.

• Ability to multitask in a fastpaced, remote environment.

• Bilingual Spanish is a plus.

• Knowledge of Time4Learning curriculum or online student information systems is a plus.

• Reliable internet (7Mbps minimum; speed test required).

• Availability for occasional Saturdays and overtime.

Why You'll Love Working Here:

• Opportunity to grow your career with a fastgrowing leader in online education.

• A missiondriven team that cares deeply about families and student success.

• Collaborative, remotefirst culture with monthly teambuilding and crossfunctional projects.

• Work that directly helps families choose the right learning path and supports students in reaching graduation.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.