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Enrollment Operations Jobs in Florida (NOW HIRING)

CVS Health

Enrollment Lead- Aetna Employer Portal

Tallahassee, FL · On-site

$54K - $159K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead day-to-day execution of enrollment feature development and operational support within the Aetna Employer Portal. * Partner with business stakeholders to document current vs. future state ...

National Employee Benefits Administrators, Inc.

Be Seen First

Health Plan Enrollment Specialist II

Pembroke Pines, FL · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Enrollment Specialist will be responsible for providing exceptional service to members by ... Perform additional duties as assigned to support operational efficiency and improve member ...

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Enrollment Operations information

What are the key skills and qualifications needed to thrive in enrollment operations?

To thrive in Enrollment Operations, you need strong organizational skills, attention to detail, and knowledge of enrollment processes, often supported by a degree in business, education, or a related field. Familiarity with student information systems (SIS), CRM platforms, and data management tools is typically required. Excellent communication, problem-solving abilities, and a customer service mindset help you stand out in this role. These skills ensure efficient processing, accurate data management, and a positive experience for students and stakeholders throughout the enrollment process.

What is enrollment operations?

Enrollment Operations refers to the administrative processes and systems that support the recruitment, admission, and onboarding of students at educational institutions. This field involves managing application processing, data entry, student records, communications, and compliance with policies and regulations. Professionals in Enrollment Operations work to ensure a smooth and efficient experience for applicants and enrolled students by coordinating between different departments, maintaining accurate records, and implementing technology solutions. Their work is crucial to the overall enrollment management strategy of schools, colleges, and universities.

How does the enrollment operations team typically collaborate with admissions and academic departments?

Enrollment Operations professionals work closely with admissions and academic departments to ensure a seamless student onboarding experience. They coordinate with admissions to process applications, verify documentation, and resolve discrepancies, while also communicating with academic departments to align enrollment data and support course registration. This collaboration often involves regular meetings, shared databases, and cross-departmental projects to optimize workflows and improve the overall student experience.

What are popular job titles related to Enrollment Operations jobs in Florida?

For Enrollment Operations jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Enrollment Operations jobs in Florida look for?

The top searched job categories for Enrollment Operations jobs in Florida are:

Enrollment Operations jobs near you
Infographic showing various Enrollment Operations job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, and 9% Temporary. Highlights an 87% In-person, and 13% Remote job distribution.

PACE Marketing and Enrollment Manager

Alivia Care, Inc.

Jacksonville, FL • On-site

Full-time

Posted 3 days ago

New

Job description

PACE Place provides coordinated medical and social services to elders who want to remain in their home but need support to do so. PACE Place provides Medical, Rehabilitation, In-Home Assistance, Transportation, Social Work, and Day Center services for patients in our care.
Position Summary
The Marketing and Enrollment Manager is responsible for developing, managing, and executing strategies that increase awareness of the Program of All-Inclusive Care for the Elderly (PACE), generate qualified participant referrals, and support eligible individuals and their families through the enrollment process. The position is accountable for managing the enrollment pipeline from initial inquiry through enrollment, identifying barriers that affect conversion, coordinating enrollment activities with the interdisciplinary and operational teams, and using data to improve referral generation, conversion rates, enrollment volume, and overall market penetration.
Essential Functions
  • Develop and execute the annual PACE marketing and enrollment plan in alignment with organizational growth objectives, enrollment capacity, geographic service area, and operational capabilities.
  • Translate organizational enrollment goals into measurable marketing, referral development, and enrollment activities.
  • Develop targeted strategies to increase awareness and understanding of the PACE model among prospective participants, caregivers, healthcare providers, and community stakeholders.
  • Recommend adjustments to marketing strategies based on enrollment performance, referral patterns, market conditions, and organizational capacity.
  • Establish productive relationships with hospitals, physician practices, health systems, skilled nursing facilities, home health agencies, senior living organizations, social service agencies, and other potential referral partners.
  • Educate referral partners regarding the PACE model, participant eligibility, services, referral procedures, and populations most likely to benefit from the program.
  • Coordinate with clinical, social services, financial eligibility, transportation, intake, and other PACE functions necessary to complete the enrollment process.
  • Identify and resolve operational barriers contributing to enrollment delays or participant attrition.
  • Ensure enrollment documentation is completed accurately and maintained according to organizational and regulatory requirements.
  • Ensure prospective participants and their representatives receive accurate information regarding the PACE program, eligibility requirements, services, participant responsibilities, and enrollment process necessary to make informed enrollment decisions.
  • Provide ongoing education regarding PACE services, eligibility requirements, regulatory expectations, competitive positioning, and organizational strategy.
  • Collaborate with organizational marketing and communications resources to develop PACE-specific campaigns and marketing collateral.
  • Establish individual and team performance expectations tied to organizational enrollment objectives.
  • Conduct regular pipeline reviews with staff to evaluate lead activity, outstanding actions, conversion opportunities, and barriers.
  • Coach staff in consultative communication, relationship development, referral-source management, participant engagement, and PACE education.

Qualifications
Knowledge and Critical Skills
  • Strong understanding of the Medicare/Medicaid dual-eligible population and the financial, clinical, social, and administrative factors that can affect enrollment.
  • Knowledge of PACE eligibility and enrollment concepts and the ability to effectively explain the PACE model to prospective participants, caregivers, referral partners, and community stakeholders.
  • Working knowledge of Medicare, Medicaid, managed care, and government-sponsored healthcare enrollment processes.
  • Ability to identify and resolve barriers that can delay or prevent enrollment, including eligibility, documentation, participant decision-making, and coordination with external agencies.
  • Understanding of the differences between traditional Medicare/Medicaid coverage, managed care arrangements, and the integrated model of care provided through PACE.
  • Experience using CRM, enrollment, eligibility, or member-management systems to manage prospective participants through a multi-stage enrollment process.
  • Ability to maintain confidentiality and exercise appropriate judgment when handling sensitive participant information.

Experience
  • Progressively responsible experience in healthcare enrollment, marketing, business development, intake, member acquisition, or referral development.
  • Proven success in managing or directly supporting the enrollment of Medicare/Medicaid dual-eligible individuals into PACE, managed care, or other government-sponsored healthcare programs.
  • Demonstrated experience managing an enrollment pipeline from initial lead/referral through eligibility determination and completed enrollment.
  • Experience working with older adults and/or individuals with complex medical, functional, social, and long-term care needs strongly preferred.
  • Strong leadership background
  • Demonstrated experience achieving measurable enrollment, membership growth, or market-development objectives

License / Certification
  • Valid driver's license and reliable transportation where required for the position.

Education
  • Bachelor's degree in marketing, business administration, healthcare administration, communications, public health, social services, or a related field. Equivalent combinations of education and directly relevant experience may be considered.

Other Requirements
  • Ability to travel regularly throughout the assigned PACE service area.
  • Ability to attend community events, referral meetings, educational programs, and occasional events outside normal business hours.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.
This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.
ADA Statement / Disclaimer
PACE Place is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at humanresources@aliviacare.com.
We participate in E-Verify to confirm the employment eligibility of all newly hired employees.
Where applicable, and as required by law, employment with PACE Partners of Northeast Florida may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.
Equal Opportunity Employer

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