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Engineering Bpo Jobs (NOW HIRING)

Resolv.Global

BPO AI Solutions Architect

Orlando, FL · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Detroit, MI · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Wichita, KS · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Boise, ID · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Indianapolis, IN · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Phoenix, AZ · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Harrisburg, PA · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Charleston, WV · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Oklahoma City, OK · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Baton Rouge, LA · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Resolv.Global

BPO AI Solutions Architect

Louisville, KY · Remote

$64.50 - $85/hr

This is not a traditional software engineering role. We are looking for someone who understands ... About the Role As a BPO AI Solutions Architect, you will work closely with prospects, clients, and ...

Wipro Limited

Medicare BPO

Jefferson City, MO · On-site

Medicare BPO City: Jefferson City State/Province: Missouri Posting Start Date: 6/5/26 Wipro Limited ... Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and ...

Dollartree

Manager Network Engineering

Chesapeake, VA · Hybrid

A dedicated BPO team manages operational support (P1/P2/P3 incidents, deployments, and run ... Key Responsibilities Engineering & Architecture (Primary Focus) * Lead design and engineering of ...

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All JobsEngineering Bpo Jobs

Engineering Bpo information

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$12

$31

$57

How much do engineering bpo jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for engineering bpo in the United States is $31.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $37.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Engineering BPO professional, and why are they important?

To succeed as an Engineering BPO professional, you need a solid background in engineering principles, process optimization, and project management, often supported by a degree in engineering or related fields. Familiarity with CAD software, ERP systems, and quality management tools, as well as certifications like Six Sigma or PMP, are typically required. Strong analytical thinking, effective communication, and teamwork are essential soft skills for excelling in client-driven and cross-functional environments. These competencies ensure efficient project delivery, high-quality service, and strong client satisfaction in a competitive outsourcing landscape.

How does an Engineering BPO professional typically collaborate with client engineering teams to ensure project success?

In an Engineering BPO role, professionals work closely with client engineering teams through regular virtual meetings, detailed project documentation, and collaborative platforms to align on goals, timelines, and technical requirements. They often serve as an extension of the client’s team, proactively communicating status updates, resolving technical challenges, and incorporating client feedback into deliverables. This collaboration helps ensure that outsourced tasks meet quality standards and project deadlines, while also fostering knowledge sharing across teams. Building strong relationships and maintaining transparent communication are key aspects of success in this role.

What are Engineering BPO services?

Engineering BPO (Business Process Outsourcing) services refer to the outsourcing of engineering-related tasks and processes to specialized third-party providers. These services can include product design, CAD drafting, prototyping, simulation, and engineering analysis. Companies use Engineering BPOs to reduce costs, access specialized skills, speed up project delivery, and focus on their core business activities. By partnering with an Engineering BPO, organizations can leverage global talent and advanced technologies without the overhead of expanding their in-house teams.

What is the difference between Engineering Bpo vs Technical Support Engineer?

AspectEngineering BpoTechnical Support Engineer
CredentialsEngineering degree or diploma, relevant certificationsTechnical certifications, engineering background often preferred
Work EnvironmentCall centers, outsourcing firms, remote or office-basedCorporate offices, client sites, remote options
Industry UsageIT services, telecom, manufacturingIT, electronics, software companies
Job FocusCustomer support, process management, troubleshootingTechnical troubleshooting, product support, system diagnostics

Engineering Bpo and Technical Support Engineer roles often overlap in technical knowledge and customer interaction. However, Engineering Bpo typically involves process-oriented customer support in outsourcing settings, while Technical Support Engineers focus more on technical troubleshooting and product-specific support within companies. Both roles require technical credentials but differ in work environment and job scope.

More about Engineering Bpo jobs
What job categories do people searching Engineering Bpo jobs look for? The top searched job categories for Engineering Bpo jobs are:
Engineering Bpo jobs near you
Infographic showing various Engineering Bpo job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $65,624 per year, or $31.6 per hour.

BPO AI Solutions Architect

Resolv.Global

Orlando, FL • Remote

$64.50 - $85/hr

Full-time

Posted 3 days ago

Job description

About The Company

We are a rapidly growing global workforce and business process outsourcing (BPO) company providing customer service, collections, recruiting, healthcare support, finance, back-office operations, and workforce solutions to clients worldwide.

As businesses continue to explore how AI can improve performance and efficiency, we are looking for a BPO AI Solutions Architect who can help identify opportunities, solve operational challenges, and design practical AI-driven solutions that create measurable business value.

This is not a traditional software engineering role.

We are looking for someone who understands business operations, can engage directly with clients and stakeholders, and knows how to bridge the gap between operational challenges and AI-powered solutions.


About the Role

As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth.

You will participate in discovery calls, operational assessments, solution design discussions, and implementation planning. The ideal candidate is equally comfortable speaking with executives, operations leaders, customer service managers, recruiting teams, and technical stakeholders.

This role combines elements of:

  • AI Solutions Consulting
  • Business Process Analysis
  • Operational Improvement
  • Solutions Engineering
  • AI Automation Strategy


Key Responsibilities

  • Participate in sales, discovery, and client consultation meetings.
  • Analyze operational workflows and identify opportunities for AI and automation.
  • Conduct process mapping and workflow assessments.
  • Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations.
  • Develop business cases and ROI estimates for proposed solutions.
  • Create implementation roadmaps and project plans.
  • Collaborate with operations, recruiting, payroll, IT, and client success teams.
  • Support the implementation and adoption of AI initiatives.
  • Evaluate emerging AI technologies and recommend practical business applications.
  • Assist in developing internal and client-facing AI solutions.


Why Join Us?

  • Work with clients across multiple industries and global markets.
  • Help shape the future of AI adoption within the BPO industry.
  • Influence business transformation initiatives from strategy through execution.
  • Join a fast-growing organization focused on innovation and operational excellence.
  • Fully remote opportunity with global exposure.


Working Hours

This role operates within EST working hours and requires consistent overlap with the U.S.-based leadership team.


Compensation

Compensation is competitive and dependent on experience, technical background, and overall fit for the role.


Hiring Process

Our hiring process is designed to identify candidates who can combine technical capability, operational thinking, and strong communication skills.

The process includes:

  1. Resume review and prescreen questionnaire
  2. One-way video interview
  3. Interview with leadership
  4. Additional/final interview if required


Please note:

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

All resumes and answers must be submitted in English to be considered for the position.


Requirements:

Preferred Experience

  • Experience working within BPOs, contact centers, outsourcing organizations, staffing firms, collections agencies, customer service environments, healthcare support operations, or back-office operations.
  • Experience in identifying and improving business processes.
  • Experience participating in client-facing meetings, operational assessments, or consulting engagements.
  • Familiarity with AI tools such as ChatGPT, Claude, Gemini, Copilot, OpenAI APIs, or similar platforms.
  • Experience with workflow automation tools such as Zapier, Make, n8n, Power Automate, or similar solutions.
  • Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or Microsoft Dynamics.
  • Strong understanding of operational KPIs and workforce management concepts.
  • Excellent communication and stakeholder management skills.
  • Ability to explain technical concepts to non-technical audiences.


Ideal Candidate Profile

We are looking for someone who can walk into a client meeting, quickly understand operational challenges, identify inefficiencies, and recommend practical AI and automation solutions that create measurable business value.

The ideal candidate combines operational expertise, business consulting skills, process improvement experience, and AI knowledge into a single skill set.


Success Measures

Success in this role will be measured by:

  • AI opportunities identified and implemented
  • Operational efficiencies achieved
  • Cost savings generated
  • Client satisfaction and retention
  • Internal process improvements delivered
  • Revenue generated through AI consulting and solution design
  • Successful deployment and adoption of AI initiatives