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Engagement Director Jobs in Springfield, MA (NOW HIRING)

Cigna

Customer Engagement Strategist

Bloomfield, CT · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum 5 years of experience in consumer or customer engagement strategy across multiple channels (email, SMS, push, direct mail, agent, web, and mobile). * Experience in product marketing, customer ...

Sun Life Financial

Senior Engagement Consultant

Hartford, CT · On-site +1

$81K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Engagement Consultant advances Health & Risk Solutions growth by leading strategic ... A collaborative, self-directed mindset with a passion for continuous improvement, experimentation ...

Stryker Corporation

Senior Engagement Consultant

Hartford, CT · On-site

$81 - $122/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Engagement Consultant advances Health & Risk Solutions growth by leading strategic ... A collaborative, self-directed mindset with a passion for continuous improvement, experimentation ...

Sun Life Financial

Senior Engagement Consultant

Hartford, CT · On-site +1

$81K - $121K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Engagement Consultant advances Health & Risk Solutions growth by leading strategic ... A collaborative, self-directed mindset with a passion for continuous improvement, experimentation ...

HCS Head Start, Inc.

Site Director

Chicopee, MA · On-site

$2.6K/wk

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Site Director A position designed to oversee, coordinate and manage; physical facilities, supervision of staff, community engagement, compliance of all local and federal laws governing child care and ...

Big Y

Store Director

Springfield, MA · On-site

$109K - $163K/yr

Our Store Director is accountable for the success of the total store operation by achieving or exceeding operational/sales goals, executing company initiatives, customer and employee engagement ...

Holyoke Chicopee Springfield Head Start

Site Director

Holyoke, MA · On-site

$2.6K/wk

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Site Director A position designed to oversee, coordinate and manage; physical facilities, supervision of staff, community engagement, compliance of all local and federal laws governing child care and ...

HCS Head Start, Inc.

Site Director

Holyoke, MA

$2.6K/wk

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Site Director A position designed to oversee, coordinate and manage; physical facilities, supervision of staff, community engagement, compliance of all local and federal laws governing child care and ...

HCS Head Start, Inc.

Site Director

Springfield, MA · On-site

$2.6K/wk

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Site Director A position designed to oversee, coordinate and manage; physical facilities, supervision of staff, community engagement, compliance of all local and federal laws governing child care and ...

Big Y

Store Director

Springfield, MA · On-site

$109K - $163K/yr

Our Store Director is accountable for the success of the total store operation by achieving or exceeding operational/sales goals, executing company initiatives, customer and employee engagement ...

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Showing results 21-40

All JobsEngagement JobsEngagement Director JobsEngagement Director Jobs in Springfield, MA

Engagement Director information

See Springfield, MA salary details

$32.9K

$91.3K

$182.9K

How much do engagement director jobs pay per year?

As of Aug 17, 2026, the average yearly pay for engagement director in Springfield, MA is $91,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $109,600.00 per year, depending on experience, location, and employer.

What is an engagement director?

Engagement Directors are senior professionals responsible for managing client relationships, overseeing project delivery, and ensuring that organizational goals align with client needs. They typically lead teams, coordinate resources, and act as the main point of contact between clients and the company. Their role involves strategic planning, problem-solving, and ensuring high levels of client satisfaction. Engagement Directors often work in consulting, marketing, or technology firms, but their skills are valuable across many industries.

How does an engagement director typically collaborate with cross-functional teams to ensure successful client outcomes?

An Engagement Director often acts as the central point of coordination between clients and internal teams such as sales, project management, and technical specialists. They facilitate clear communication to ensure client goals are understood and deliverables are met on schedule. This involves leading regular status meetings, aligning resources, and resolving any roadblocks that arise. By fostering collaboration and proactively addressing client needs, Engagement Directors help maintain strong relationships and drive project success.

What are the key skills and qualifications needed to thrive as an engagement director, and why are they important?

To thrive as an Engagement Director, you need expertise in client relationship management, strategic planning, and project oversight, often supported by a degree in business or communications. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Outstanding leadership, communication, and problem-solving skills help foster strong client partnerships and effective internal collaboration. These abilities are essential for driving successful client outcomes, managing expectations, and ensuring overall organizational growth.

What job categories do people searching Engagement Director jobs in Springfield, MA look for?

The top searched job categories for Engagement Director jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Engagement Director jobs?

Cities near Springfield, MA with the most Engagement Director job openings:

Engagement Director jobs near you

Client Engagement Coordinator (Student)

Western New England University

Springfield, MA • On-site

$15 - $25/hr

Other

Posted 5 days ago

Western New England University rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

208th of 618 rated colleges and universities

Job description

Client Engagement Coordinator (Student)

Springfield, MA

Overview

Salary Range $15.00 - $25.00 Hourly Position Type Student Education Level Not Specified

Description

The Center for Social Justice (CSJ) is looking for a highly motivated individual to provide key administrative and communications support to its legal programs and office operations. The CSJ operates free legal services programs for the community, including the Consumer Debt Initiative and CORI Sealing & Expungement Project, through which students at WNE Law may gain experiential learning opportunities. The CSJ also serves as a hub for public interest activity and innovative, interdisciplinary research and advocacy at WNE Law. The Client Engagement Coordinator will work closely with the CSJ Director, Staff Attorney, law students, volunteers, and clients, exercising sound judgment, maintaining strict confidentiality, and managing multiple priorities in a fast-paced legal and academic setting.

Essential Job Functions

The Client Engagement Coordinator ensures that the CSJ maintains timely and accurate communication with active clients as well as community members who contact our office for assistance. This entails coordinating both ingoing and outgoing communications through multiple channels. The Client Engagement Coordinator communicates professionally, compassionately, and respectfully. Additionally, the Client Engagement Coordinator also ensures that the CSJ is telling its story effectively to target audiences, thereby generating visibility, building community, and maintaining engagement.

Client Engagement

• Manage incoming and outgoing communications from CSJ office phone and organizational email.

• Conduct client intake, eligibility screening, and referral coordination.

• Coordinate appointments, follow-up and reminder communications, and case-related administrative processes.

• Accurately log data in client management software.

• Assist with processing incoming mail and court intakes.

• Maintain referral sheet for legal and social services.

Community Outreach & Social Media

• Operate CSJ social media accounts (Instagram, LinkedIn)

• Design content for CSJ social media, website, and other external communications (e.g., newsletter).

• Assist CSJ Director in coordinating with WNE communications and marketing teams.

• Maintain CSJ alumni database and ensure that students, alumni, and stakeholders remain engaged with CSJ social media.

• Help advertise CSJ events and services.

• Attend events and clinics when possible.

This position is expected to require approximately 18–20 hours per week.

Qualifications

• Experience providing direct client or customer service, preferably in a nonprofit, legal, healthcare, social services, education, or community-based setting.

• Demonstrated understanding of the nature of working with underserved communities.

• Effective verbal and written communication skills with a high level of professionalism and care.

• Ability to communicate with individuals facing challenging legal circumstances.

• Fluency in Spanish is preferred.

• Analytical skills, sound judgment, and excellent attention to detail.

• Ability to work collaboratively, proactively, and flexibly in a fast-paced legal environment.

• Proficiency with Instagram, LinkedIn, Microsoft Office, and Adobe Pro.

• Proficiency with Clio, Canva, and/or generative AI is a plus.

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