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Engagement Director information

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$32.9K

$91.3K

$182.9K

How much do engagement director jobs pay per year?

As of Jul 29, 2026, the average yearly pay for engagement director in Springfield, MA is $91,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $109,600.00 per year, depending on experience, location, and employer.

What does an engagement director do?

An engagement director oversees strategies to build and maintain strong relationships with clients, partners, or stakeholders. They develop engagement plans, lead communication efforts, and coordinate teams to ensure positive interactions and achieve organizational goals. Strong leadership, communication skills, and experience with project management tools are essential for this role.

What are Engagement Directors?

Engagement Directors are senior professionals responsible for managing client relationships, overseeing project delivery, and ensuring that organizational goals align with client needs. They typically lead teams, coordinate resources, and act as the main point of contact between clients and the company. Their role involves strategic planning, problem-solving, and ensuring high levels of client satisfaction. Engagement Directors often work in consulting, marketing, or technology firms, but their skills are valuable across many industries.

How does an Engagement Director typically collaborate with cross-functional teams to ensure successful client outcomes?

An Engagement Director often acts as the central point of coordination between clients and internal teams such as sales, project management, and technical specialists. They facilitate clear communication to ensure client goals are understood and deliverables are met on schedule. This involves leading regular status meetings, aligning resources, and resolving any roadblocks that arise. By fostering collaboration and proactively addressing client needs, Engagement Directors help maintain strong relationships and drive project success.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, content directors, and digital strategists often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with analytics tools and industry networks.

How much does a director of stakeholder engagement make?

A director of stakeholder engagement typically earns between $80,000 and $150,000 annually, depending on the industry, location, and level of experience. Senior roles may include additional compensation such as bonuses or benefits, and strong communication and relationship management skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an Engagement Director, and why are they important?

To thrive as an Engagement Director, you need expertise in client relationship management, strategic planning, and project oversight, often supported by a degree in business or communications. Familiarity with CRM platforms, project management tools, and data analytics systems is typically required. Outstanding leadership, communication, and problem-solving skills help foster strong client partnerships and effective internal collaboration. These abilities are essential for driving successful client outcomes, managing expectations, and ensuring overall organizational growth.

Is engagement manager a stressful job?

An engagement manager role can be stressful due to managing client expectations, project deadlines, and team coordination. The job often requires strong communication skills, problem-solving, and the ability to handle multiple priorities simultaneously.
What job categories do people searching Engagement Director jobs in Springfield, MA look for? The top searched job categories for Engagement Director jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Engagement Director jobs? Cities near Springfield, MA with the most Engagement Director job openings:
Engagement Director jobs near you

P&C Core Insurance Transformation Engagement Director

Capgemini

Hartford, CT

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Capgemini North America rating

7.7

Company rating: 7.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

97th of 230 rated it services

Job description

The P&C Core Insurance Transformation Engagement Director is responsible for leading transformation initiatives for property and casualty insurance. This role demands a visionary leader who can innovate and drive change while collaborating effectively with stakeholders across various functions. The Director will manage large-scale programs, ensuring alignment with the company's strategic objectives and operational efficiencies. The Engagement Director will also strengthen relationships with key clients, providing expert guidance and insights into industry trends and best practices.

The Engagement Lead / Program Director is the accountable executive for a large-scale insurance transformation spanning multiple jurisdictions and lines of business. This leader directs program governance, financial stewardship, and value realization while orchestrating the full SDLC-from Strategy and Inception through Design, Build, Testing, Deployment, Hypercare, and Continuous Improvement. Success requires a mix of deep insurance domain knowledge, estimation mastery, scaled-agile delivery, and executive stakeholder influence across business and technology.

The Engagement Lead is responsible for implementing a structured, end-to-end estimation and governance process that ensures predictability, transparency, and control across the entire program lifecycle. This begins with defining clear scope boundaries, delivery assumptions, and productivity baselines, followed by decomposing work into manageable components and applying consistent sizing standards. Estimates are validated through collaborative reviews and integrated into financial planning, translating effort into cost projections with contingency buffers. Continuous calibration occurs at key milestones to reflect actual performance, ensuring forecasts remain accurate and risks are proactively managed. All estimation outputs feed into program dashboards and Earned Value Management for full traceability.

In parallel, the role establishes robust program governance through Steering Committees, Architecture and Change Advisory Boards, and Testing Councils, supported by a PMO for planning, reporting, risk management, and vendor coordination. Governance enforces RACI, RAID, OKRs, and quality gates across phases, while maintaining strict controls for scope, change management, configuration, and go-live readiness. Auditability is ensured through end-to-end traceability from requirements to business outcomes.

The Engagement Lead oversees the full SDLC, including initiation and visioning, requirements and design validation, build and integration, testing and quality assurance, release and cutover, hypercare stabilization, and legacy decommissioning. Compliance with multi-jurisdictional regulations (NAIC, DOI, GLBA, HIPAA, PCI-DSS) and strong data governance practices are embedded throughout. Finally, the role drives delivery across core platforms (Guidewire, Duck Creek, Majesco) and their ecosystem integrations, ensuring alignment with enterprise architecture and operational readiness.

 This structured approach enables predictable delivery, financial transparency, regulatory compliance, and measurable business value, positioning the program for success from inception through optimization.

A successful candidate will bring deep insurance domain expertise across both personal and small commercial lines. They will understand the full breadth of personal lines products, including Auto (BI, PD, UM/UIM, PIP, MedPay), Homeowners, Renters, Condo, Landlord, Umbrella, Boat/Marine, Valuable Personal Property, Flood (NFIP), and Earthquake coverage. They will also have hands-on knowledge of the claims value chain, from First Notice of Loss (FNOL) through coverage verification, investigation, evaluation, negotiation, settlement, salvage and subrogation, fraud detection, litigation, and recovery. In addition, they will be well-versed in policy and billing processes, including rating, underwriting, endorsements, renewals, cancellations, reinstatements, payment methods, dunning, and refunds.

On the commercial side, the candidate will understand Business Owners Policy (BOP), Commercial Auto, Workers' Compensation, General Liability, Commercial Property, Inland Marine, Cyber, and Professional Liability. They should be familiar with commercial-specific workflows, such as multi-location risks, schedules, certificates, audits, loss control, and producer/agency integration.

Beyond technical and domain knowledge, the candidate will demonstrate exceptional behavioral competencies. They will think strategically and systemically, seeing interdependencies across business, technology, risk, and operations. They will exhibit executive presence and influence, simplifying complexity and driving decisions at the C-suite level. They will be outcome-oriented, anchoring delivery on measurable value and using data-driven insights to guide progress. Adaptability is key-balancing agile speed with governance rigor and thriving in ambiguity. They will navigate conflicts pragmatically, maintain resilience under pressure, and communicate with clarity and confidence. As a talent builder, they will foster high-performing, distributed teams and create an environment of psychological safety. Integrity and compliance will be non-negotiable, ensuring controls and auditability throughout.

Finally, the candidate will have extensive experience leading large-scale insurance transformations, with at least 15 years in the industry and 10 years in program leadership for core platform implementations. They will have delivered programs across multi-state regulatory contexts and multi-vendor ecosystems, with hands-on experience in platforms like Guidewire, Duck Creek, or Majesco, and expertise in scaled agile (SAFe), DevSecOps, and data migration. Strong financial stewardship skills, including Earned Value Management and forecasting, are essential. A bachelor's degree in business or technology is required; a master's degree and certifications such as PMP, PgMP, SAFe SPC/RTE, Agile, ITIL, or cloud architecture are highly preferred.

Requirements

Key Responsibilities & Expectations:

  • Lead Enterprise Transformation - Drive large-scale P&C insurance core system modernization initiatives across personal and small commercial lines, ensuring successful design and execution aligned with strategic objectives.
  • Develop Strategic Plans - Create and maintain program charters, roadmaps, budgets, and release strategies, ensuring deliverables meet quality standards and business goals.
  • Establish Robust Governance - Implement governance structures (Steering Committee, Architecture Review Board, Change Advisory Board, Testing Council) and enforce RACI, RAID, OKRs, and quality gates across all phases.
  • Implement Structured Estimation & Financial Control - Apply an end-to-end estimation process integrated with financial planning, maintain transparency through Earned Value Management, and continuously calibrate forecasts.
  • Direct Full SDLC Lifecycle - Oversee all phases from inception through design, build, testing, deployment, hypercare, and optimization, ensuring predictable delivery and operational readiness.
  • Ensure Regulatory & Compliance Adherence - Embed controls for NAIC, state DOI, GLBA, HIPAA, PCI-DSS, and other regulatory requirements; maintain auditability and strong data governance.
  • Drive Technology Delivery - Lead implementation of core platforms (Guidewire, Duck Creek, Majesco) and ecosystem integrations for billing, claims, document management, payments, and analytics.
  • Collaborate & Communicate - Establish clear communication channels with internal teams and stakeholders, manage expectations, and ensure alignment across business and technology.
  • Foster Client Relationships - Engage with clients to understand needs and challenges, provide tailored solutions, and leverage industry expertise to advise on best practices and innovative approaches.
  • Monitor & Optimize Performance - Track KPIs, validate benefits against business case, and use metrics and analytics to inform decisions and drive continuous improvement.
  • Build & Lead High-Performing Teams - Recruit, develop, and motivate distributed teams across onshore, nearshore, and offshore locations; foster collaboration and psychological safety.
  • Demonstrate Strategic & Adaptive Leadership - Balance agile speed with governance rigor, thrive in ambiguity, resolve conflicts pragmatically, and maintain resilience under pressure.
  • Generative AI - have a strong understanding of the use of Gen-AI across the SDLC.

Experience & Qualifications

  •  15+ years leading large-scale insurance transformations
  • 10+ years in program leadership for core platform implementations.
  • Proven delivery across multi-state regulatory contexts and multi-vendor ecosystems.
  • Hands-on experience with Guidewire / Duck Creek / Majesco, scaled agile (SAFe), DevSecOps, and data migration at scale.
  • Track record in financial stewardship (EVM, ETC/FTC, cost-of-delay) and estimation frameworks listed above.
  • Bachelors in Business/Technology (Master's preferred).
  • Preferred Certifications - PMP or PgMP, SAFe SPC/RTE, CSM/PSM, ITIL, AWS/Azure/Google (Architect/Cloud), Lean Six Sigma (for process).

Benefits

This position comes with competitive compensation and benefits package:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive benefits package
  3. Home Office model
  4. Career development and training opportunities
  5. Flexible work arrangements (remote and/or office-based)
  6. Dynamic and inclusive work culture within a globally known group
  7. Private Health Insurance
  8. Retirement Benefits
  9. Paid Time Off
  10. Training & Development
  11. *Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group 22.5 billion in revenues in 2024.

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