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Engagement Center Representative Jobs (NOW HIRING)

Encoura

Engagement Ambassador - UC Berkeley

Berkeley, CA · Remote

$19.18/hr

... representative of one of Encoura's partner institutions. Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center.

Encoura

Engagement Ambassador - UC Berkeley

$19.18/hr

... representative of one of Encoura's partner institutions. Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center.

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Engagement Center Representative information

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$47K

$72.5K

How much do engagement center representative jobs pay per year?

As of Jun 9, 2026, the average yearly pay for engagement center representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Engagement Center Representative, and why are they important?

To thrive as an Engagement Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help representatives effectively engage with customers and resolve issues. These skills are crucial for delivering excellent customer service, building customer loyalty, and efficiently handling inquiries in a fast-paced environment.

What are Engagement Center Representatives?

Engagement Center Representatives are customer service professionals who interact with clients, customers, or patients through phone, email, chat, or other communication channels. Their primary role is to address inquiries, resolve issues, provide information, and ensure a positive experience for those reaching out to the organization. They often work in call centers or specialized customer engagement departments and may handle a variety of requests, from technical support to appointment scheduling. Strong communication skills, empathy, and problem-solving abilities are essential for success in this position.

What are some common challenges faced by Engagement Center Representatives, and how can they be managed effectively?

Engagement Center Representatives often encounter high call volumes, diverse customer needs, and managing complex inquiries. Successfully navigating these challenges requires strong communication skills, patience, and the ability to stay organized under pressure. Many organizations provide training, knowledge bases, and supportive team structures to help representatives resolve issues efficiently and maintain a positive customer experience. Building rapport with colleagues and seeking feedback can also help improve performance and job satisfaction.

What is the difference between Engagement Center Representative vs Customer Service Representative?

AspectEngagement Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer engagementHigh school diploma or equivalent; often entry-level
Work EnvironmentCall centers, online chat, or social media platformsCall centers, retail, or office settings
Employer & Industry UsageCustomer engagement, retention, and support in various industriesGeneral customer support across multiple sectors
Search & Comparison IntentFocus on engagement, retention, and proactive communicationFocus on resolving customer issues and inquiries

While both roles involve assisting customers, Engagement Center Representatives primarily focus on engaging with customers proactively to build relationships and retain clients, often through multiple communication channels. Customer Service Representatives typically handle inbound inquiries, resolve issues, and provide support. The roles overlap in communication skills and work environments but differ in their primary objectives and engagement strategies.

More about Engagement Center Representative jobs
What job categories do people searching Engagement Center Representative jobs look for? The top searched job categories for Engagement Center Representative jobs are:
Engagement Center Representative jobs near you
Infographic showing various Engagement Center Representative job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 3% As Needed, 67% Full Time, 25% Part Time, and 3% Contract. Highlights an 71% Physical, 3% Hybrid, and 26% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Engagement Ambassador - University at Buffalo

Encoura

Amherst, NY • On-site

$16/hr

Part-time

Medical, PTO

Posted 2 days ago

Job description

Role Overview:
Encoura is hiring students to work as Engagement Ambassadors at the University at Buffalo Engagement Center. Engagement Ambassadors conduct meaningful digital and traditional interactions with alumni, parents, and friends. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.
Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you're looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!
A Day in the Life:
  • Contact donors and prospects to collect donations, verify information, and share institutional updates.
  • Capable of following a script when reaching out to prospects.
  • Accurately enter data into our computer system.
  • Meet or exceed goals as outlined by your manager.
  • Work a minimum number of shifts each week/month.
  • Pass new hire and compliance trainings.

About You:
  • Current student at University at Buffalo.
  • Demonstrated strong command of English (both verbal and written).
  • Capable of effectively communicating with a variety of individuals.
  • Working knowledge of Microsoft Office.
  • Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
  • Must be able to work in an environment where the noise level is moderate.
  • This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).

The entry-level wage for this role starts at $16.00 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits. Encoura complies with all state and local laws that require specific forms of paid time off.
Center Hours:
  • Monday - Thursday 6:00 - 9:00 pm (Eastern) ET
  • Friday 2:00 - 5:00 pm ET

Directions:
Willie R. Evans Quadrangle, 122K Ellicott
Buffalo, NY 14221
Ellicott Complex - Across the courtyard from Door #7
Questions - reach out to:
Aarushi Bharadwaj
Engagement Center Manager
Aarushi.Bharadwaj@Ruffalonl.com
About Us
Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® - the nation's largest free college and career planning program used by millions of high school students and educators nationwide.
It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.
Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.
Applicants from California, please review the CA HR Privacy Notice.
To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

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