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Engagement Center Representative Jobs (NOW HIRING)

219 Health Network

Engagement Center Rep

Munster, IN · On-site

Refers advanced scheduling tests to Engagement Center Coordinator. * Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional ...

New

Powers Health

Engagement Center Rep

Munster, IN · On-site

$16.25 - $22.25/hr

Refers advanced scheduling tests to Engagement Center Coordinator. * Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional ...

Powers Health

Engagement Center Rep

Munster, IN

Refers advanced scheduling tests to Engagement Center Coordinator. * Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional ...

Powers Health

Engagement Center Rep

Munster, IN · On-site

Refers advanced scheduling tests to Engagement Center Coordinator. * Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional ...

Powers Health

Engagement Center Rep

Munster, IN

Refers advanced scheduling tests to Engagement Center Coordinator. * Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional ...

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Engagement Center Representative information

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$23K

$47K

$72.5K

How much do engagement center representative jobs pay per year?

As of Jun 9, 2026, the average yearly pay for engagement center representative in the United States is $46,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Engagement Center Representative, and why are they important?

To thrive as an Engagement Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help representatives effectively engage with customers and resolve issues. These skills are crucial for delivering excellent customer service, building customer loyalty, and efficiently handling inquiries in a fast-paced environment.

What are Engagement Center Representatives?

Engagement Center Representatives are customer service professionals who interact with clients, customers, or patients through phone, email, chat, or other communication channels. Their primary role is to address inquiries, resolve issues, provide information, and ensure a positive experience for those reaching out to the organization. They often work in call centers or specialized customer engagement departments and may handle a variety of requests, from technical support to appointment scheduling. Strong communication skills, empathy, and problem-solving abilities are essential for success in this position.

What are some common challenges faced by Engagement Center Representatives, and how can they be managed effectively?

Engagement Center Representatives often encounter high call volumes, diverse customer needs, and managing complex inquiries. Successfully navigating these challenges requires strong communication skills, patience, and the ability to stay organized under pressure. Many organizations provide training, knowledge bases, and supportive team structures to help representatives resolve issues efficiently and maintain a positive customer experience. Building rapport with colleagues and seeking feedback can also help improve performance and job satisfaction.

What is the difference between Engagement Center Representative vs Customer Service Representative?

AspectEngagement Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in customer engagementHigh school diploma or equivalent; often entry-level
Work EnvironmentCall centers, online chat, or social media platformsCall centers, retail, or office settings
Employer & Industry UsageCustomer engagement, retention, and support in various industriesGeneral customer support across multiple sectors
Search & Comparison IntentFocus on engagement, retention, and proactive communicationFocus on resolving customer issues and inquiries

While both roles involve assisting customers, Engagement Center Representatives primarily focus on engaging with customers proactively to build relationships and retain clients, often through multiple communication channels. Customer Service Representatives typically handle inbound inquiries, resolve issues, and provide support. The roles overlap in communication skills and work environments but differ in their primary objectives and engagement strategies.

More about Engagement Center Representative jobs
What job categories do people searching Engagement Center Representative jobs look for? The top searched job categories for Engagement Center Representative jobs are:
Engagement Center Representative jobs near you
Infographic showing various Engagement Center Representative job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 3% As Needed, 67% Full Time, 25% Part Time, and 3% Contract. Highlights an 71% Physical, 3% Hybrid, and 26% Remote job distribution, with an average salary of $46,962 per year, or $22.6 per hour.

Engagement Center Rep

219 Health Network

Munster, IN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Job Opportunity

Sign-on Bonus!

Full-time with Benefits

Hours: M-F 9:00 am to 5:30 pm

Job Description:

  • Answers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments.
  • Refers advanced scheduling tests to Engagement Center Coordinator.
  • Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved.

Required Skills & Qualifications:

  • Completion of High School diploma or GED. Medical or business office education or training preferred.
  • 1 or more related years' experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
  • Knowledge of health insurance required; managed care preferred.
  • Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
  • Must be able to work in a fast-paced environment and maintain productivity/quality goals.
  • Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
  • Ability to maintain confidentiality of sensitive information.
  • Bilingual Spanish preferred.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

  • Medical, dental and vision coverage
  • Wellness program, including free screenings
  • Healthcare and Dependent Care Spending Accounts (HSA)
  • Retirement savings plan
  • Life insurance
  • Disability income protection
  • Employee Assistance Program (EAP)
  • Fitness center discount program
  • Tuition assistance and career development
  • Paid Time Off (PTO)
  • Reward and recognition programs

Join our team of healthcare professionals at Powers Health. Apply today!

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