Enforcement Supervisor Jobs (NOW HIRING)

General Statement of Duties This position supervises a team of seven Child Support Agents and two clerical positions. Prefer employee who demonstrates leadership knowledge and characteristics, knowledge of the court process and experience in court, ability to adapt to on-going and frequent changes, positive attitude and a willingness to learn and adapt. A.

Primary Purpose of Organizational Unit: The Child Support Unit is responsible for locating absent parents, establishing paternity and/or support orders, enforcing compliance with existing orders and collecting and distribution of child support. The Unit is also responsible for reviewing existing orders every three years and taking action for modification, if appropriate. This position has overall responsibility for the establishment and interstate section of child support unit.

B. Primary Purpose of Position: Provide supervision to a staff of 10, which includes six agents (four Establishment Agents & two Interstate Agents), one Processing Assistant-IV, two Office Assistant-IVs and one Office Assistant-III (Receptionist). Position requires considerable guidance to staff in their locating absent parents, establishing paternity and child support orders and for reviewing and modifying existing orders when appropriate.

Employee coordinates work flow operations, assigns cases, is responsible for staff training, monitoring of cases, resolves problems and ensures that quality services are provided. The Supervisor will coordinate with the Enforcement Supervisor, Program Manager and Deputy Director for the purpose of meeting the Child Support Enforcement (CSE) Unit's goals and objectives, maintaining the morale of staff and establishing policy and procedures. This position assumes day to day responsibility for the Establishment Section of the Child Support Unit and reports to the Program Manager.

This position will also coordinate with Enforcement Supervisor for overall planning organizing, directing and evaluating the local IVD Program in addition to overseeing that the goals, policies and procedures needed to ensure that both federal and state laws and state policy governing the Child Support Program are met. This position will also coordinate with the eligibility units, local judicial and law enforcement systems to maintain an effective program. Employee acts as a liaison between the community and the local and state child support agencies.

C. Work Schedule This position is a full-time position and the standard work week is 8:00 am - 5:00 pm Monday - Friday. (for a total of 40 hours).

Flexibility and/or overtime may be required due to court schedules and workload demands. In the event that it becomes necessary to work beyond the regularly scheduled, compensatory time is given. D.

Change in Responsibilities or Organizational Relationship: This position was directly supervised by the DSS Director. In August 2023, position was assigned under the supervision of the Economic Services Program Manager. Essential Duties and Tasks A.

DESCRIPTION OF RESPONSIBILITIES AND DUTIES: Method Used: Order of Importance ESSENTIAL DUTIES OPERATIONAL RESPONSIBILITIES 60% Planning Establishes goals and objectivesutilizing state performance indicators provided by the Regional Consultant. Meets with the Regional Consultant monthly to review changes in regulations, policy and statutes that effect the operation of the local child support program and review cases pulled for audit. Establishes and develops work standards and unit policy through the development and maintenance of detailed, written, standardized policy.

Assesses and interprets needs of the unit to the Program Manager. Reviews and interprets IV-D Manual, Legal Manual, new statutes, etc. so that the programmatic and operational goals, policies and procedures can be adjusted as needed.

Interprets to the community, Clerk of Court, employers, judicial and law enforcement systems, etc., the child support program and their roles in making the program successful. Acts as a member of the Management Team to assist in establishing agency needs, policies, procedures, etc. and keeps unit informed of Management Team decisions relating to both Agency and Unit

Coordinates with the Enforcement Supervisor to obtain and utilize her recommendations for changes in policy and procedures. Schedules office visits and conferences with supervisees. Aids supervisees in setting priorities and deadlines to meet goals.

Prepares unit meeting agendas and individual worker conference agendas. Provides input to the Program Manager, Deputy Director and Director regarding need for staff, equipment and training programs, etc. Provide statistics to Program Manager, Deputy Director and Director as needed for budget requests.

Assist in interviewing and hiring selection of new staff with the Program Manager. Assist in counseling, disciplining, promotion or dismissal of employees. b.

Organizing and Directing Work 1. Periodically reviews job assignments to ensure that work is fairly assigned and to ensure that each worker's skills are utilized. 2.

Redefines job responsibilities as policy and needs of the unit change. 3. Establishes and adjusts unit priorities as needed.

4. Develops local forms and training material to assist in carrying out training responsibilities. 5.

Sets time standards for when assigned work is to be completed. 6. Sets unit standards for both quantity and quality of work and assists Enforcement Supervisor in setting individual standards for line staff 7.

Coordinates unit activities with the following: (a) Income Maintenance Director and Eligibility Supervisors to ensure that their units interact with the IV-D Unit towards providing information essential to the success in providing child support services. Coordinates with Eligibility Supervisor to ensure all IV-D Referrals are sent to create/update ACTS cases so as to avoid any unnecessary delays in pursuing parents for children currently receiving services. These referrals also assist to ensure money is applied to the appropriate accounts and/or disbursed to the correct person/case-head.

(b) The IV-D Attorney to ensure that all pending requests to/from the Agents are completed in a timely manner. Also assist attorney in court as needed on questions as they arise in court in relation to local policy and/or procedures as well as federal and state policy/procedures in relation to Interstate Requirements. Also coordinate with Attorney to assist in monitoring any outstanding orders to ensure all orders are accurate and received in timely manner.

(c) The Clerk of Court's Office and the judicial and law enforcement systems to ensure that our cooperative efforts will result in a more effective program. (d) The Enforcement Supervisor to notify her of any concerns and/or issues that need to be addressed to staff assigned to her and to ensure Child Support Unit as a whole is meeting agency standards and are following policy and procedures. Also coordinate together with Attorney on legal issues and any outstanding orders needing to be monitored and/or corrected.

(e) The Foster Care Supervisors and staff to ensure children in foster care and/or DSS custody have appropriate actions taken to establish child support orders as needed. Receive and review all incoming Foster Care Referrals to ensure each is processed and new cases appropriately built in system and that all paternity codes are accurate before forwarding case to assigned agent for follow-up to pursue paternity and/or establishment of child support orders. Monthly report and correspondence to the Foster Care Supervisors on the status of all children with Child Support Cases that are currently in the custody of Nash County Social Services.

This includes researching each child listed on the report and reporting the findings and requesting additional information to assist the Child Support Agent in establishment, location and/or enforcement of child support orders. 8. Evaluates individual caseloads and staff skills on an ongoing basis making necessary changes to keep operations running smoothly and fairly.

9.Organizes Establishment Unit to efficiently carry out changes in mandates in the Child Support Program. 10.Operationalizes new policy and programs for the Establishment Unit. 11.Interviews dissatisfied or special clients to resolves issues

Also ensures all concerns/issues are addressed in a timely manner. 12.Receives incoming Change of Venue cases from other counties. Review same for accuracy in the case file on paternity codes and to ensure all required documentation is included in the case file

Notifying Clerk of Court if a previous Docket# is available prior to assigning a new Docket#. Afterwards, forwards the case file to Enforcement Supervisor for follow-up. Reviews incoming Change of Payee requests to ensure contents of previous client's orders are included in new payee's case file and to confirm paternity codes are correct and all appropriate documentation is included in case files.

Reviews all incoming cases from other states are received, acknowledged, researched and then forwarded to the local interstate agent. This includes ensuring all interstate and paternity codes are appropriate and accurate. Monthly Reports: Researching and printing all appropriate monthly reports including self-assessments, agent's statistical reports, and any clean-up reports that need agent feedback.

These are assigned an appropriate due date to be completed by assigned agent. Also run monthly paternity and 'add-on children' reports to ensure codes are correct and appropriate cases initiated. Supervisor completes these reports and notifies appropriate agent when additional actions are needed for new children/cases.

Case Closure Requests: Supervisor researches and responds to all case closure requests to ensure it is an appropriate request and meets state/federal criteria for case closure prior to approving request and closing out case. Also ensure other states are notified of closure of interstate cases. Maintains small caseload when supervisory involvement may be required due to case may include direct family member of a current employee.

This may include establishing and/or enforcing orders that include ongoing support, arrears and/or medical coverage. Monitors, researches and approves all contempt actions taken against non-custodial parents for failure to comply with interstate orders. Monitors, researches and approves any motions and/or modifications of support orders filed by agents or parties of the case.

c. Financial Management 1. Makes recommendations for additional personnel, equipment, space, etc.

based on sound factual data to Program Manager, Deputy Director and Director. 2. Provides statistics to the Program Manager, Deputy Director and Director as needed to justify budget requests.

3. Maintains systems for keeping records of blood tests performed and of which party is responsible for payment and sees that the lab bills are paid. 4.

When staff submits requisition requests, supervisor researches and approves expenditures for court costs, paternity tests, birth certificates and/or refunds for overpayments of cost to appropriate party. 5.When incoming checks and/or payments are received at local office, Supervisor researches to determine if appropriate to accept, if made out to appropriate party and how it should be applied. 6.Monthly Paternity Costs Summary Report - This report is compiled on a monthly basis

Research is done to confirm all payments have been completed for any paternity test results that have been received or still outstanding. All cases listed on the report are researched to determine if payment is still due and notifying finance department of any discrepancies. 7.Clerk of Court Civil Invoices - These are received from the Clerk of Court each month

All invoices are researched to determine assigned case and if court cost showing on invoice is accurate. If discrepancies are found, supervisor will notify clerk of court of any corrections needed. Corrected invoices are forwarded to County Admin Finance Office for payment and notations are made in case file to show court cost paid by county.

Sheriff's Department Invoices: Invoices received requesting payment on service for civil summons, applications/summons and other Establishment Service Fees. Invoices are researched for accuracy and county requisitions are completed for payment as needed. Incoming New Applications: Monitoring all incoming applications and payments of application fees.

Compiling a 'Non-Recipient Report' on a monthly basis to identify all application fees to new cases opened in system for clients not receiving any other services. This report is forwarded to the Admin Unit for notification of same. Annual & Initial Training/Certifications: Ensuring all staff in Establishment/Interstate Unit have completed all required annual and initial trainings and/or certifications as required by Federal and State regulations as needed.

Notifying state of any terminations as needed. Tax Sensitive Destruction Logs: Collect and safeguard required Federal Tax Destruction Logs in compliance with Federal Regulations. Ensuring logs are kept in storage in compliance with Federal Regulations.

Bankruptcy Process: Assists County Attorney on any bankruptcy notifications received by the State Regional Consultant and/or State Child Support Central Office. Ensuring that the bankruptcy process is monitored and completed in compliance with state and federal policy/regulations. Ensuring appropriate notifications are made in the Child Support System to ensure Child Support Unit is in compliance with Federal Laws as it pertains to bankruptcy filings.

d. Reviews 1. Develops and maintains a vehicle for compiling unit and individual statistics to utilize as a guide in determining if unit and individual standards and goals are being met.

2. Periodically reviews both unit and individual progress to determine whether or not internal changes need to be made to improve the child support program. 3.

Utilizes Enforcement Supervisor's and staff's suggestions in setting unit policy, procedures and standards as part of the review process. 4. Reviews work standards for the unit and redefines standards as needed.

5. Conducts individual and group conferences regularly to determine if unit and individual standards and goals are met, identifying and addressing problems promptly. 6.Reviews case records regularly for compliance with regulations, policies, standards and appropriateness of action taken

PERSONNEL RESPONSIBILITIES 39% Training Provides on-the-job training and orientation for new staff and ongoing training for staffing...