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End User Services Manager Jobs in Spring, TX (NOW HIRING)

Enchanted Rock

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Lead day-to-day IT operations across end-user support, systems, and infrastructure services in a ... Manage onboarding and offboarding processes, ensuring secure and seamless provisioning and ...

MaloneBailey LLP

IT Manager

Houston, TX

$92K - $112K/yr

Oversee provision of end-user services, including help desk and technical support services. * Work ... Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Oversee provision of end-user services, including help desk and technical support services. * Work ... Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and ...

Expert Technology Services

AVD Architect

Houston, TX · On-site

... services and business-critical applications. - Modernize end-user computing by deploying Azure Virtual Desktop and Windows 365 solutions, including Citrix replacement initiatives. - Manage Intune ...

Oxy

IT Services Specialist II

Houston, TX · On-site

Conduct formal and informal end-user training on the use of various applications, hardware, and ... Experience with IT Service Management (ITSM) platforms such as ServiceNow. Ability to work ...

Oxy

IT Services Specialist II

Houston, TX · On-site

Conduct formal and informal end-user training on the use of various applications, hardware, and ... Experience with IT Service Management (ITSM) platforms such as ServiceNow. Ability to work ...

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Spring, TX

End User Services Manager information

See Spring, TX salary details

$63.5K

$101.6K

$132.9K

How much do end user services manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for end user services manager in Spring, TX is $101,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,600.00 and $98,600.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What job categories do people searching End User Services Manager jobs in Spring, TX look for?

The top searched job categories for End User Services Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for End User Services Manager jobs?

Cities near Spring, TX with the most End User Services Manager job openings:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $101,646 per year, or $48.9 per hour.

IT Enterprise Systems and Services Manager

Talos Energy

Houston, TX • On-site

Full-time

Re-posted 26 days ago

Job description

POSITION SUMMARY:

Reporting to the CIO and serving on the IT Leadership Team, the IT Enterprise Systems, Infrastructure and Service Desk Manager leads infrastructure, service desk, end-user support, audio-visual, cloud, data center and offshore IT operations. The role oversees managers and technical teams, Helpdesk delivery, secure and cost-effective technology operations across corporate and Gulf of America assets, the IT Change Approval Board, major IT budgets, vendor and contract decisions, and service improvement through ITSM, metrics, governance and customer focus.

DUTIES & RESPONSIBILITIES:

  • Leadership, governance and strategy: Lead enterprise systems, infrastructure and service desk teams; set strategy and foster accountability, safety, reliability and improvement.
  • Translate business needs into secure, scalable and cost-effective IT services.
  • Chair the IT Change Approval Board and oversee changes affecting availability, security, compliance and risk.
  • Maintain technology standards, governance, metrics, roadmaps and priorities with key stakeholders.
  • Enterprise infrastructure and operations: Direct networks, servers, storage, data centers, cloud, end-user, audio-visual and offshore IT.
  • Ensure secure, resilient and high-performing infrastructure across corporate, field and offshore operations.
  • Direct safe, reliable offshore IT support across Gulf of America assets.
  • Evaluate emerging technologies and recommend adoption that improves outcomes, security or reliability.
  • Service desk, incident and request management: Own Helpdesk intake, triage, routing, escalation, closure and customer communication.
  • Lead first-line support, ensuring coverage, quality, communication, knowledge sharing and escalation.
  • Manage incidents, requests and problems; drive root-cause analysis, corrective actions and knowledge updates.
  • Measure satisfaction, analyze feedback and improve the user experience.
  • Asset lifecycle and end-user technology: Manage endpoint, mobile and printer lifecycles from procurement through secure disposal.
  • Coordinate onboarding, offboarding, access, endpoint readiness and technology requests within control requirements.
  • Financial, vendor and performance management: Manage IT budgets, costs and contract negotiations.
  • Direct sourcing and strategic vendor relationships.
  • Report service volume, backlog, timeliness, SLA performance, satisfaction, risk, cost and improvements.
  • Update senior leaders on operations, projects, risks, decisions and mitigations.
  • People leadership and continuous improvement: Lead and develop IT managers and teams through coaching, knowledge sharing and accountability.
  • Execute a people plan for engagement, succession, coverage, role clarity and capability.
  • Advance ITSM, service integration, Agile and DevOps to improve quality, responsiveness and alignment.

EDUCATION & EXPERIENCE:

  • Bachelor’s or master’s in IT, computer science, information systems, business or related field, or equivalent experience.
  • 15+ years of progressive IT and industry experience.
  • 5–7+ years leading managers, technical or service teams.
  • Leadership of infrastructure, service desk, cloud, end-user, data center, security-aligned and vendor-supported operations.
  • ITSM and service desk experience with incidents, requests, problems, escalations, knowledge, SLAs, OLAs and reporting.
  • Proven leadership of transformation, modernization, service improvement or operating model change.
  • Management of budgets, vendors, sourcing, contracts and service performance.
  • Experience with cloud, cybersecurity, collaboration, endpoints, mobility, infrastructure and enterprise support technologies.
  • Working knowledge of AI, machine learning, analytics, IoT, automation, application development and DevOps.
  • Oil and gas, offshore or industrial experience preferred.

QUALIFICATIONS & COMPETENCIES:

  • Executive leadership to set direction, align teams and advance IT and business priorities.
  • Business acumen to demonstrate IT’s operational and strategic value.
  • Customer focus with clear expectations, updates and business translation of technical issues.
  • Ability to influence, negotiate and coordinate across stakeholders, teams and vendors.
  • Strong analysis, planning, execution and prioritization in high-volume operations.
  • Deep knowledge of infrastructure, ITSM, cloud, endpoints, collaboration, cybersecurity and emerging technologies.
  • Working knowledge of SOX, security controls, access, asset and compliance requirements.
  • Ability to implement governance and metrics for service performance, satisfaction and improvement.
  • Strong vendor management to strengthen capabilities and outcomes.
  • Strong troubleshooting, triage and escalation judgment across enterprise technologies.
  • Excellent communication and presentation skills for varied audiences.
  • High integrity, attention to detail and secure handling of access, assets and disruptions.

CERTIFICATES & LICENSES:

None required; relevant certifications such as ITIL Foundation, HDI Support Center Manager, PMP, Lean/Six Sigma or similar service management, project management or operational excellence certifications are a plus.

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