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End User Services Manager Jobs in Spring, TX (NOW HIRING)

Archer Systems

Manager of End User Support

Houston, TX · On-site

The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a ... Service Operations & Team Leadership * Lead the daily operations of end-user support (service desk ...

Stewart

End User Support Specialist II

Houston, TX

... device management, and administers processes, services and technical support for hardware and ... Provides a high level of customer service and timely technical support for end-user computer and ...

Stewart

End User Support Specialist II

Houston, TX · On-site

... device management, and administers processes, services and technical support for hardware and ... Provides a high level of customer service and timely technical support for end-user computer and ...

Sonsoft Inc

End User Compute (FMCG Domain)

Houston, TX

$99K - $132K/yr

... Services. * At least 3 years of experience in creating requirement specifications based on ... Technical knowledge and experience in management of large enterprise customers end user computing.

Miner LTD

Account Executive - End User Sales

Houston, TX · On-site

$65K - $80K/yr

... service and equipment solutions provider with branch-based operations across the country ... OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed ...

Miner, LTD

Account Executive - End User Sales

Conroe, TX · On-site

$65K - $80K/yr

Description: The Company Miner Ltd, an OnPoint Company, is an industry-leading service and ... OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed ...

Miner LTD

Account Executive - End User Sales

Conroe, TX · On-site

$65K - $80K/yr

... service and equipment solutions provider with branch-based operations across the country ... OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed ...

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Spring, TX

End User Services Manager information

See Spring, TX salary details

$63.5K

$101.6K

$132.9K

How much do end user services manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for end user services manager in Spring, TX is $101,646.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,600.00 and $98,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.
What job categories do people searching End User Services Manager jobs in Spring, TX look for? The top searched job categories for End User Services Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for End User Services Manager jobs? Cities near Spring, TX with the most End User Services Manager job openings:
End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $101,646 per year, or $48.9 per hour.

Manager of End User Support

Archer Systems

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

Position Summary:
The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a consistent, high-quality support experience across all locations and remote users. This is a player/coach role responsible for day-to-day service desk and deskside support operations, direct leadership of the end-user support team and coordination with India-based support resources as applicable. The Manager is expected to be hands-on for high-impact issues and executive/VIP support while also building repeatable processes and driving measurable improvements in service performance (SLA attainment, backlog reduction, first-contact resolution, and user satisfaction). The role owns end-user support workflows and governance in Jira Service Management and brings extensive, hands-on experience with Microsoft Intune to standardize and manage endpoints (enrollment, configuration, compliance, and application deployment), partnering closely with Infrastructure and Security on endpoint standards, supportability, and compliance.
Position Location: Houston (On-site)
Job Responsibilities:
Service Operations & Team Leadership
  • Lead the daily operations of end-user support (service desk and deskside), ensuring timely intake, triage, escalation, and resolution of incidents and requests.
  • Directly manage and develop the end-user support team (including the Senior Support Engineer and IT Service Coordinator), providing coaching, workload management, training, and performance expectations.
  • Own support queue health and operational discipline (categorization, prioritization, status updates, SLA clocks, and documentation) to ensure accurate reporting and predictable service delivery.
  • Own incident and problem management for end-user services, including major incident communications/coordination, trend analysis, root cause identification, and driving permanent corrective actions with partner teams.
  • Ensure secure support practices (approved remote support tooling, least-privilege access, and privileged escalation workflows) in coordination with Security and Infrastructure.
  • Coordinate with the Level 1 Support Center (India) on escalation paths, knowledge transfer, and shared standards to reduce repeat issues and improve first-contact resolution.
  • Lead end-user-impacting incident coordination from an end-user perspective (communications, workaround guidance, executive updates), partnering with Infrastructure, Security, and application owners for resolution.

Executive/VIP Support (Hands-On)
  • Provide hands-on executive/VIP support for Executive Leadership and other critical users, ensuring responsive, high-touch service and clear communications.
  • Due to the hands-on executive/VIP support expectations, maintain occasional after-hours availability for high-impact issues or critical business events.

Endpoint & Device Management (Microsoft Intune)
  • Own and administer Microsoft Intune for end-user endpoints, including device enrollment, Windows Autopilot provisioning, configuration profiles, update rings, compliance policies, application deployment, and remediation workflows.
  • Partner with Security and Infrastructure to align endpoint baselines (Windows builds, patching coordination, endpoint protection), and ensure support teams execute approved processes.
  • Coordinate end-user device lifecycle activities (imaging/provisioning, deployments, replacements, accessories, refresh) and maintain accurate asset records.

ITSM Platform Ownership (Jira Service Management)
  • Own and administer Jira Service Management (JSM) for end-user services, including request portals/catalog, workflows, approvals, automations, SLAs, and reporting.
  • Own and continuously improve the end-user service catalog and request fulfillment experience (request types, approvals, SLAs, automation), reducing friction and increasing consistency.
  • Establish ITSM governance and operational controls (queue hygiene, SLA definitions, appropriate use of statuses such as "On Hold," reporting integrity), and drive continuous service improvement.
  • Maintain and improve knowledge articles, standard operating procedures, and self-service resources to increase ticket deflection and consistent resolution.
  • Develop lightweight end-user training and enablement (new hire orientation support, quick reference guides, and targeted communications) to reduce repeat issues and improve adoption of approved tools.

Cross-Functional Delivery & Performance
  • Oversee joiner/mover/leaver (onboarding/offboarding) execution in partnership with HR, Security, and Infrastructure, ensuring equipment readiness, timely access coordination, and clear end-user communications.
  • Own business software acquisition and renewals (not limited to end-user support tooling), including software vendor relationship management (evaluations, renewals, and support interactions) and coordination with Finance/Procurement and IT leadership to reduce Shadow IT and ensure approved, supportable solutions.
  • Coordinate end-user support vendors and support contracts (e.g., endpoint support tools, print, conferencing), including renewals and invoice verification in partnership with IT leadership and Finance/Procurement.
  • Establish a regular service review cadence with key business stakeholders/site leaders to align expectations, review trends, and plan for upcoming changes impacting end users.
  • Provide regular reporting on end-user support performance (SLAs, backlog, customer satisfaction, recurring issues) to IT leadership, highlighting risks, trends, and improvement opportunities.

REQUIREMENTS
Education
  • Bachelor's degree in Information Systems, Computer Science, or a related field is preferred; equivalent experience will be considered.

Experience
  • 7+ years of progressive experience in Information Technology with a strong focus on end-user support, service desk, and/or desktop support.
  • 3+ years of experience leading or supervising end-user support teams (service desk and/or deskside), including escalation management and service performance management.

Technical Skills (Required)
  • Extensive, hands-on experience administering Microsoft Intune for endpoint management (enrollment, configuration, compliance, application deployment, and remediation).
  • Advanced experience administering Jira Service Management (JSM), including portal/catalog design, workflows, SLAs, automation, and reporting.
  • Strong knowledge of Microsoft technologies, including Windows and Microsoft 365 (Office, Teams, SharePoint/OneDrive) for end-user support and management.

Service Management & Operations
  • Strong understanding of IT service management concepts, practices, and procedures; familiarity with ITIL (or similar) frameworks.
  • Demonstrated ability to define, operate, and measure SLAs; build and maintain meaningful KPIs (e.g., backlog, CSAT, first-contact resolution) and drive improvements based on data.
  • Experience working with distributed support resources (multi-site teams and/or outsourced/offshore support) and building effective cross-team working relationships.

Preferred Qualifications
  • Industry certifications such as ITIL, HDI, and/or CompTIA; ITSM-related certifications are a plus.
  • Experience with Jira Asset Management (Assets/CMDB) and asset lifecycle processes.
  • Experience supporting collaboration/A/V technologies (e.g., Microsoft Teams Rooms) is a plus.
  • Experience managing end-user services for a company with 600+ staff distributed over several physical locations and a hybrid workforce, including remote users across the United States.

Core Competencies
  • Exceptional problem-solving and critical thinking skills; ability to work effectively in a fast-paced environment.
  • Strong leadership skills, including the ability to mentor, coach, and develop team members.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with other departments and stakeholders.
  • Position is based in Houston, TX at headquarters. This role is expected to be in the office 4 days per week, with core hours between 9:30 a.m.-3:30 p.m. The successful candidate must be able to work on-site most of the time and lead end-user support delivery across the broader Texas office footprint in partnership with the internal helpdesk in India. Limited periodic travel to other offices may be required.

Benefits:
  • 401(K) retirement plans with matching contributions.
  • Comprehensive health insurance coverage.
  • Dental and vision insurance plans.
  • Parental leave to support work-life balance.
  • Short-term and long-term disability coverage.

ABOUT ARCHER
ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top-tier talent to enhance customer service and offer new product lines and services.
ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics, and reporting are handled efficiently and effectively.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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