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Desktop Services Manager Jobs in Spring, TX (NOW HIRING)

Service Global, Inc

Desktop Engineer L1

Houston, TX · On-site

Manage IMAC and deskside support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Addison Group

Desktop Engineer

Houston, TX · Remote

$120K - $130K/yr

Partner with cross-functional IT teams to ensure reliable desktop infrastructure and device management services * Monitor, troubleshoot, and optimize endpoint platforms and supporting technologies ...

Addison Group

Desktop Engineer

Houston, TX · On-site

$120K - $130K/yr

Partner with cross-functional IT teams to ensure reliable desktop infrastructure and device management services * Monitor, troubleshoot, and optimize endpoint platforms and supporting technologies ...

Addison Group

Desktop Engineer

Houston, TX · On-site

$120K - $130K/yr

Partner with cross-functional IT teams to ensure reliable desktop infrastructure and device management services * Monitor, troubleshoot, and optimize endpoint platforms and supporting technologies ...

VC5 Consulting

Desktop Engineer, Tier 2

Houston, TX · On-site

We are seeking a Tier II Desktop Engineer to serve as a cornerstone of their end-user technology ... Administer printer and peripheral services, manage IT asset inventory, and ensure accurate tracking ...

Venturegloballng

Desktop Engineer

Houston, TX · On-site

The company's Louisiana-based export projects service the global demand for North American natural ... Manage and respond to IT support tickets for the office, ensuring timely and documented resolutions.

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and ... Track, manage, and resolve incidents and service requests using ticketing systems while meeting SLA ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Use Service Desk software to manage assigned workload and update the problem tickets with detailed ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Use Service Desk software to manage assigned workload and update the problem tickets with detailed ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not ... Use Service Desk software to manage assigned workload and update the problem tickets with detailed ...

Lone Star College

User Services Manager I

Tomball, TX · On-site

$110K/yr

The User Services Manager I will be responsible for effectively and efficiently managing OTS ... Desktop Support, and A/V support teams in a small to medium campus environment. This position is a ...

BBVA

Senior Desktop Support Engineer

Houston, TX · On-site

$100K - $115K/yr

About the job: Role Summary Provide advanced desktop and end-user support in a high-pressure ... Experience with ITSM tools (BMC Helix, ServiceNow, Microsoft Service Manager) * Mobile Device ...

Bbva

Senior Desktop Support Engineer

Houston, TX · On-site

$100K - $115K/yr

About the job: Role Summary Provide advanced desktop and end-user support in a high-pressure ... Experience with ITSM tools (BMC Helix, ServiceNow, Microsoft Service Manager) * Mobile Device ...

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Spring, TX

Desktop Services Manager information

See Spring, TX salary details

$18.7K

$74.4K

$112.1K

How much do desktop services manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for desktop services manager in Spring, TX is $74,401.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the role of a desktop services manager?

A desktop services manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate IT support teams, ensure system security, and implement technology solutions to improve user productivity, often requiring knowledge of IT management tools and certifications like ITIL or CompTIA A+.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What is a service desk manager?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate service delivery, manage staff, and ensure customer satisfaction, often using IT service management tools and maintaining service standards.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the job description of a desktop service?

A Desktop Services Manager oversees the deployment, maintenance, and support of computer systems and user devices within an organization. They manage technical staff, troubleshoot hardware and software issues, and ensure system security and performance, often using tools like remote management software. Strong technical knowledge, leadership skills, and certifications such as CompTIA A+ or Microsoft Certified are typically required for this role.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Spring, TX look for? The top searched job categories for Desktop Services Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Desktop Services Manager jobs? Cities near Spring, TX with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you
Manager, IS Desktop Support

Manager, IS Desktop Support

David Weekley Homes

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

David Weekley Homes rating

6.6

Company rating: 6.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Company Description
Job Description
David Weekley Homes is seeking a highly capable Manager, IS Desktop Support to lead our desktop and end-point support services team. In this role, you'll ensure that our Team Members receive responsive, high-quality technology support, while aligning desktop services with our company and department goals. You'll manage day-to-day operations, lead a team of support professionals, and collaborate with business and IT partners to deliver a seamless experience across our enterprise.
Job Responsibilities:
  • Lead, coach, and develop a team of Desktop Support and Field Support Specialists
  • Oversee daily operations for incident and request resolution, hardware/software deployment, device imaging, refresh cycles, and lifecycle management of end-user technology
  • Track and report on key metrics (e.g., SLA compliance, first-contact resolution, CSAT) and drive continuous improvement
  • Act as escalation point for major or complex support issues, communicating effectively with other IT groups and leadership
  • Partner with Infrastructure & Security teams to ensure endpoint security, device management (e.g., Microsoft 365, Azure AD, Intune), and compliance with corporate standards
  • Manage vendor relationships, hardware procurement, warranty / repair logistics, and software licensing for end-user devices
  • Develop and maintain standard operating procedures, knowledge base articles, and training programs to improve service quality and efficiency
  • Assist in budget planning, device inventory management, and asset tracking to support IT lifecycle initiatives

Qualifications
  • Has 7+ years of experience in desktop / end-user support, including at least 3 years in a supervisory or management role-preferably in a multi-site or enterprise environment
  • Embodies a collaborative, servant-leadership style aligned with DWH's culture of putting Team Members first, striving for excellence, and fostering continuous improvement
  • Understands Windows 10/11, Microsoft 365, Active Directory/Azure AD, Intune, endpoint imaging/deployment, and basic networking (DNS, DHCP, VPN)
  • Is familiar with ITSM/ticketing systems, asset management (NinjaOne), and service-management best practices (e.g., ITIL)
  • Demonstrates strong leadership, excellent communication skills (technical and non-technical audiences), and a customer-centric mindset
  • Certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA A+ / Network+ / Security+, or ITIL v4 Foundation are

Additional Information
What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We offer an excellent benefits package that includes:
  • Health Insurance - Medical, Dental and Vision
  • 401k and discretionary 8% match
  • Employee Stock Ownership Plan
  • Profit Sharing
  • Vacation, Paid Holidays, plus PTO
  • New Home Discount for Team Member and Family
  • College Scholarship Program
  • Community Outreach
  • Sabbaticals
  • And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.

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