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End User Services Manager Jobs in Oregon (NOW HIRING)

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MOV - EMO Project Manager

Portland, OR · On-site +1

Ferguson is proud to provide best-in-class products, service, and capabilities across industries ... Tackle EPC, contractor, municipal, and end-user projects, recognizing that each requires a ...

HP Products

MOV - EMO Project Manager

Portland, OR · On-site +1

Ferguson is proud to provide best-in-class products, service, and capabilities across industries ... Tackle EPC, contractor, municipal, and end-user projects, recognizing that each requires a ...

Service Global, Inc

Desktop EUC L1

Beaverton, OR · On-site

$21 - $26.75/hr

End User Data backup and restoration when required in the course of a Service Event. Technical ... Familiarity with Microsoft PATCH MANAGEMENT. * Ability to replace defective parts, as identified by ...

Cascade Management

IT Support Technician I

Tigard, OR · On-site

$17 - $20/hr

Cascade Management's Service Model is the foundation of everything we do and is expected to be ... This position performs a variety of maintenance, software installation, end-user support and ...

Cascade Management

IT Support Technician I

Tigard, OR

$17 - $20/hr

Cascade Management's Service Model is the foundation of everything we do and is expected to be ... This position performs a variety of maintenance, software installation, end-user support and ...

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Oregon

End User Services Manager information

See Oregon salary details

$79.3K

$127K

$166K

How much do end user services manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for end user services manager in Oregon is $126,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,200.00 and $123,200.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What job categories do people searching End User Services Manager jobs in Oregon look for?

The top searched job categories for End User Services Manager jobs in Oregon are:

What cities in Oregon are hiring for End User Services Manager jobs?

Cities in Oregon with the most End User Services Manager job openings:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $126,967 per year, or $61 per hour.

Senior User Experience (UX) Insights Manager

PSG Global Solutions

Beaverton, OR • On-site

$121K/yr

Full-time

Re-posted 4 days ago

Job description

Company Description

Founded on a simple belief - do what's right for our clients and our people. TrueBridge leverages proven talent identification / attraction / screening solutions to match highly qualified IT and business professionals with great opportunities. 
We made the Staffing Industry Analyst's 'Fastest Growing' list in 2013, 2014 and 2015.

Job Description

Summary:

In this role, you'll work with customers and collaborate with our retail experience team to uncover insights that lead to innovation and outstanding customer experiences. We're looking for someone who has experience with a variety of lab based and field research methods and a proven track record for uncovering actionable insights. This researcher will have a significant impact on our business executing innovative, influential user research that shapes the retail customer experience for Nike. The researcher will work collaboratively with product managers, executives, designers, the brand, and other researchers across Nike to help drive the vision and execution for increasing customer engagement in our brick and mortar experiences. We're looking for a strong and vocal user advocate with excellent communication skills. The ideal candidate will have a deep knowledge of different user research methodologies, past experience with experience research in both brick & mortar and e-commerce, and the ability to introduce new approaches when appropriate.

Responsibilities:

  • Develop a strong understanding of our customers, business objectives and company mission
  • Maintain consistent, clear and actionable customer advocacy
  • Collaborate with product teams including designers, product managers and experience leaders to design and deliver tools and experiences that support best-in-class retail journeys. Your role will be to:
  1. Apply a variety of research methods to drive consumer insights at every stage of design and development, from early concept development to lab prototyping to live in-store experiences
  2. Plan and execute research activities end-to-end including consumer recruitment, research design, moderation / facilitation and synthesis
  3. Deliver actionable insights through impactful presentations in order to influence product decisions and design deliverables
  • Manage open and timely communication with internal stakeholders
Qualifications
  • Demonstrated passion for the consumer and advocate for their needs
  • Mastery over a variety of experience research methods, as well as all phases of research
  • A portfolio demonstrating a proven track record for experience research in retail and e-commerce that led to deep insights and customer advocacy with product teams
  • Strong command of user experience principles, design methodologies and collaborative problem solving
  • Excellence in capturing business goals and working with collaborative teams
  • Clear communication, problem-solving, facilitation and presentation skills
  • Strong interpersonal and relationship building skills
  • Ability to work independently and take initiative to solve problems
  • Design agency experience is a plus
  • 5 + years of proven success leading User Research projects in e-commerce or retail with demonstrated impact
  • BS in HCDE, Human Factors, Cognitive Psychology, or similar
Additional Information

All your information will be kept confidential according to EEO guidelines. 
Renil John "Neil" Cervantes
National Talent Advisor - TrueBridge Resources / North Highland
+1 980 244 3270
If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!

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