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End User Manager Jobs in Sumter, SC (NOW HIRING)

STI

Computer Operator - Columbia, SC/Onsite

Columbia, SC · On-site

... End User Network Support -Information Security Exposure -On-site/In-person IT Support -MS Teams -Asset Management -Help Desk Ticketing System (ITSM) -Banking, finance, legal, judicial or accounting ...

Trace Systems

IT Project Manager I

Shaw Air Force Base, SC · On-site

$87K - $103K/yr

Gather, submit, process and coordinate end user requirements for communications and IT capabilities and services; and track and monitor status to completion; * Plan, initiate and manage ...

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All JobsEnd User JobsEnd User Manager JobsEnd User Manager Jobs in Sumter, SC

End User Manager information

See Sumter, SC salary details

$66.8K

$106.9K

$139.8K

How much do end user manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for end user manager in Sumter, SC is $106,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,800.00 and $103,800.00 per year, depending on experience, location, and employer.

What does an end user manager do?

An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.

What are the key skills and qualifications needed to thrive as an end user manager?

To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.

How does an end user manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?

An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.

What is the difference between End User Manager vs IT Support Supervisor?

AspectEnd User ManagerIT Support Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+
Work EnvironmentOffice setting, managing end user technology needs, overseeing support teamsHelp desk or support center, supervising support staff, resolving technical issues
Employer & Industry UsageCorporate IT departments, service providers, large organizationsIT support teams, help desk operations, tech service providers

The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.

What cities near Sumter, SC are hiring for End User Manager jobs?

Cities near Sumter, SC with the most End User Manager job openings:

End User Manager jobs near you
Infographic showing various End User Manager job openings in Sumter, SC as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $106,947 per year, or $51.4 per hour.

QA Analyst (FCCMS) - contract - columbia, SC

SUNSHINE ENTERPRISE USA LLC

Columbia, SC • Hybrid

Contractor

Re-posted 12 days ago

Job description

Lead Quality Assurance Analyst Location: Columbia, SC hybrid (2 days onsite per week) Interview Process: 1 round, virtual Duration: 12 Months Employment Type: Contract Experience Required: 08+ Years Candidate Location: Candidate must be a CURRENT SC resident. No relocation allowed. Project Scope: The CFS Project Team is responsible for developing and maintaining a statewide Family Court Case Management System (FCCMS) for the South Carolina Family Courts.

The system manages Family Court case information, accounting functions compliant with GAAP standards, document imaging, and integrations with SC Judicial Branch (SCJB) and PACSS systems. Key Responsibilities: Lead Quality Assurance Act as the Lead QA Analyst for the FCCMS Team Plan, organize, and manage testing activities for FCCMS enhancements and maintenance releases Provide management reporting on key QA metrics, defect management, and application quality Coordinate with third-party software vendors on issue resolution and defect tracking Conduct root cause analysis and reproduce defects for development teams Lead incident review meetings and release management activities Perform regression testing and validate system functionality Prepare and manage test data for execution of test scripts Execute test cases, record results, analyze outcomes, and report findings Review test reports, training materials, and computer-based training documentation System Enhancements & Analysis Work with end users and business analysts to define system requirements Support analysis and review of functional designs Maintain traceability between requirements, designs, and test scripts Assist in developing custom reports and enhancement validation Support application configuration and testing activities Training & Transition Assist in developing and delivering end-user training and workshops Coordinate knowledge transfer and transition activities from SC DSS to SCJB Support Angular migration testing schedules and transition planning Provide timely responses to end-user questions and issues Required Skills & Experience: 5+ years of experience using and configuring Family Court Case Management Systems (FCCMS) 5+ years of experience with Component, Integration, Performance, Regression, and Acceptance Testing 5+ years of experience summarizing testing results and reporting defects 5+ years of experience developing custom reports Strong QA leadership and testing coordination experience Preferred Skills: Experience providing end-user instruction and training Experience using SQL Experience in requirements gathering, software analysis, and design Previous State Government experience Experience with maintenance & operations support Experience testing judicial or case management systems Experience with Agile or Waterfall methodologies Technical Environment: MS Office MS Teams Microsoft Test Manager Visual Studio Education: BS/BA Degree or equivalent work experience

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