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Encompass Admin Jobs (NOW HIRING)

CrossCountry Mortgage

Encompass Support Manager

Partner with Operations, Encompass Admins, UAT, and vendors to resolve defects and drive solutions. * Determine proper routing of requests between Support (issues) and Change Control (enhancements)

ExtensisHR

Encompass System Administrator

Fairfield, NJ · Hybrid

$75K - $125K/yr

The Encompass System Administrator will be responsible for the day-to-day administration, configuration, and support of ICE Mortgage Technology's Encompass LOS. This is a mid-level role well-suited ...

Lennar

Platform Administrator I

Miami, FL · On-site

Platform Administrator I We are Lennar Lennar is one of the nation's leading homebuilders ... Manage Encompass Loan Origination Systems by maintaining workflow and business rules as applicable.

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How much do encompass admin jobs pay per hour?

As of May 30, 2026, the average hourly pay for encompass admin in the United States is $25.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Encompass Admin, and why are they important?

To thrive as an Encompass Admin, you need a solid understanding of mortgage operations, system administration, and experience with the Encompass loan origination system, often backed by relevant industry experience or certifications. Familiarity with Encompass customizations, workflow automation, and troubleshooting, as well as knowledge of compliance regulations, is typically required. Strong problem-solving skills, attention to detail, and effective communication are vital soft skills for collaborating with users and IT teams. These skills ensure efficient system performance, regulatory compliance, and smooth mortgage processing within lending organizations.

What are some common challenges Encompass Admins face in supporting mortgage operations, and how can they be addressed?

Encompass Admins often encounter challenges such as maintaining system configurations to align with evolving compliance requirements, troubleshooting user access issues, and ensuring seamless integration with third-party applications. Staying current with software updates and regulatory changes is crucial to avoid workflow disruptions. Proactive communication with loan officers, underwriters, and IT teams, as well as ongoing training, can help address these challenges and ensure operational efficiency.

What are Encompass Admins?

Encompass Admins are professionals responsible for managing and configuring the Encompass loan origination system, which is widely used in the mortgage industry. Their duties include setting up user permissions, customizing workflows, managing system updates, and troubleshooting technical issues to ensure smooth operations. Encompass Admins play a crucial role in maintaining compliance, optimizing processes, and supporting end users. They often collaborate with IT, compliance, and lending teams to adapt the system to changing business needs.

What is the difference between Encompass Admin vs Loan Processor?

AspectEncompass AdminLoan Processor
CredentialsKnowledge of Encompass software, industry certificationsLoan processing certifications, mortgage industry knowledge
Work EnvironmentTypically office-based, supporting mortgage software systemsOffice or remote, handling loan documentation and approvals
Employer & IndustryMortgage lenders, banks, mortgage technology firmsMortgage lenders, brokers, financial institutions
Search & Comparison IntentUnderstanding software administration roles in mortgageUnderstanding loan processing tasks and roles

While both roles operate within the mortgage industry, the Encompass Admin primarily manages and supports the Encompass loan origination software, ensuring smooth system operation. In contrast, the Loan Processor handles the review and verification of loan documents to facilitate loan approval. Both roles are essential but focus on different aspects of the mortgage process.

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Encompass Admin jobs near you
Infographic showing various Encompass Admin job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 24% Part Time, 1% Temporary, and 7% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $52,789 per year, or $25.4 per hour.

Encompass Support Manager

CrossCountry Mortgage

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

CrossCountry Mortgage rating

7.1

Company rating: 7.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Encompass Support Manager is responsible for leading the day-to-day support operations of the ICE Encompass Loan Origination System (LOS), ensuring timely resolution of production issues, maintaining system stability, and delivering a high level of service to business stakeholders. This role manages the Encompass Support team, oversees ticket intake and resolution, and partners closely with Operations, Encompass Admins, UAT, and Compliance to ensure issues are resolved efficiently and escalated appropriately. The Encompass Support Manager plays a critical role in balancing production support with ongoing system enhancements by ensuring proper routing between Support and Change Control.
Job Responsibilities:
  • Lead and develop the Encompass Support team, ensuring timely resolution of production issues and inquiries.
  • Manage ticket intake, triage, and prioritization to meet SLAs and prevent backlogs.
  • Serve as the escalation point for complex or high-impact issues.
  • Partner with Operations, Encompass Admins, UAT, and vendors to resolve defects and drive solutions.
  • Determine proper routing of requests between Support (issues) and Change Control (enhancements).
  • Identify trends and implement process improvements to reduce recurring issues.
  • Track and report on key metrics including ticket volume, resolution time, and SLA performance.

Qualifications and Skills:
  • 5+ years of mortgage operations and/or Encompass experience.
  • 2+ years of leadership or team management experience.
  • Deep knowledge of Encompass workflows and loan lifecycle.
  • Experience managing support queues, SLAs, and issue resolution.
  • Excellent communication and problem-solving skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org

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