Employment Program Manager Jobs in California (NOW HIRING)

THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT.
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
The Unemployment Insurance Center - Riverside is hiring an Employment Program Manager I (EPM I)!
The Unemployment Insurance (UI) Center - Riverside is seeking an experienced and motivated leader to join our team as an Employment Program Manager I (EPM I).
Under the general direction of the Unemployment Insurance Section Manager or alternate manager, the EPM I supervises a unit of staff performing Employment Program Representative (EPR) duties related to determining claimant eligibility for Unemployment Insurance (UI) benefits. Responsibilities include overseeing staff conducting fact-finding interviews, responding to customer inquiries, and processing claims in accordance with applicable laws, regulations, policies, and precedent decisions. The EPM I ensures the delivery of prompt, accurate, and courteous service to internal and external customers and may conduct training and provide mentoring support.
The EPM I provides leadership by modeling the mission, vision, values, and goals of the Employment Development Department (EDD) and the Branch through daily interactions with staff and customers. The incumbent supports the Multifunctional Center effort and works collaboratively with staff to ensure effective and efficient delivery of assigned program responsibilities while promoting quality service and recognizing team accomplishments.
Additional responsibilities include:
• Leading and engaging staff in the implementation of EDD policies and procedures, new initiatives, and program changes.
• Providing guidance, coaching, and support to staff while fostering a positive and collaborative work environment.
• Applying Equal Employment Opportunity (EEO) principles in all aspects of hiring, training, development, and assignment of duties.
• Monitoring workload and performance expectations while promoting employee growth and operational excellence.
Location/Telework Information:
This position is headquartered in Riverside, California and may be eligible for a hybrid work schedule in accordance with EDD's Telework Policy and operational needs.
In alignment with statewide direction regarding in-person work requirements, telework schedules are subject to change based on departmental business needs and state policy. Beginning July 1, 2026, employees may be expected to report in person up to four days per week, consistent with current statewide guidance and applicable agreements.
Travel expenses to and from the headquarters office are the responsibility of the employee.
***This is a 12-month limited-term appointment with the potential for extension or permanent status. The appointment may also end earlier than anticipated based on budget or workload requirements.***
Position exists in Riverside County.
Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.
You will find additional information about the job in the Duty Statement .
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Office/Cubicle
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• EMPLOYMENT PROGRAM MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-524536
Position #(s):
280-040-9189-020
Working Title:
Employment Program Manager I
Classification:
EMPLOYMENT PROGRAM MANAGER I $6,525.00 - $8,170.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Riverside County
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time
Work Shift:
8:00 AM - 5:00 PM
Work Week:
Monday-Friday
Department Information
The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov
Special Requirements
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment
If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
The Employment Program Manager I is a Departmental Promotional exam for EDD employees only. The next administration of the Employment Program Manager I exam is tentatively scheduled for May, 2027.
For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/23/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Employment Development Department
Mail In Address
Attn: Job Control #524536
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento , CA 94280-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Employment Development Department
Drop Off Address
Attn: Job Control #524536
EDD/Human Resource Services Division
1416 9th Street, 1st floor lobby
Sacramento , CA 95814
08:00 AM - 04:30 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see "Statement of Qualifications Requirements" section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Effective Time Management and Organizational Skills.
• Effective communication and writing skills
• Customer services and teamwork skills
• Leadership and decision making skills
• Proficient use of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)
• Recent two years of UI systems knowledge and experience is desirable.

Benefits Benefit information can be found on the CalHR website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Lidia Osorio
(951) 320-7132
Lidia.Osorio@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.
A Statement of Qualifications (SOQ) is REQUIRED. The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview.
Responses must reflect the applicant's own original work and may not be generated or assisted by artificial intelligence (AI) tools.
The SOQ should be typed and no more than one page in length, not less than 12-point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page.
SOQ must be numbered and completed in the exact order the following questions are presented:
1) Describe how your education, training, and work experience have prepared you to successfully perform the duties of an Employment Program Manager I. Include examples of how you have demonstrated leadership, initiative, and sound decision-making.
2) Describe a time when you improved a work process, solved a complex problem, or helped others adapt to a new policy or procedure. What was your role, what actions did you take, and what was the outcome?
Background Investigation Requirement
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the depa