Employee Experience Program Manager Jobs in Rio Rancho, NM

Program Manager

Albuquerque, NM

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing. 

We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business. 

Cyberstar is seeking a Program Manager with Azure DevOps experience and a full software lifecycle development background to lead a Federal IT operations, maintenance, and modernization program. The Program Manager serves as the primary contractor interface to Government stakeholders and is responsible for program execution, staffing, scheduling, budgeting, reporting, risk management, quality oversight, and customer satisfaction.

• Act as the primary contractor point of contact and face of the company to Government stakeholders, customers, and partner organizations.
• Support customer relationship management, stakeholder communication, and cross-functional coordination with Government offices, support teams, vendors, and external partners.
• Govern Agile delivery using Microsoft Azure DevOps, sprint planning, backlog management, release coordination, and Government visibility into delivery performance
• Manage a deliverables-based milestone payment schedule
• Manage program execution for both steady-state operations and project-based work, ensuring alignment with task order requirements, OIT priorities, and Government direction.
• Provide leadership for planning, staffing, scheduling, budgeting, resource allocation, and workforce management across a large and diverse contractor team.
• Oversee delivery of complex projects and programs from design and development through implementation, production, sustainment, and transition.
• Define requirements, implementation plans, schedules, milestones, deliverables, and lifecycle activities for program and project efforts.
• Monitor program risks, issues, dependencies, and performance trends and lead risk mitigation, contingency planning, and corrective actions.
• Conduct team assessments and evaluations and support performance management, workforce development, and continuous improvement.
• Ensure timely and accurate delivery of status reports, metrics, briefings, technical and management documentation, and other contractual deliverables.
• Ensure compliance with applicable policies, standards, SDLC requirements, change management practices, security requirements, and operational procedures.
• Support review of technical recommendations, modernization efforts, process improvements, staffing needs, and service delivery priorities.
• Promote high service availability, strong customer service, quality performance, and mission-focused execution across all supported areas.
• Other duties as assigned

• Bachelor’s Degree in an Information Technology-related field of study, or 8+ years of IT program management experience in lieu of the degree.
• 5+ years of project management or IT management experience.
• 3+ years of experience coordinating and/or supporting IT business processes.
• Project Management Professional (PMP) certification required.
  • Experience with Post-Deployment Support Services and government-directed platform migrations
• Background check
• Must be able to obtain a Public Trust
• Must be a US citizen

Preferred Qualifications:

• Experience leading the modernization and enhancement of enterprise software applications with a strong focus on user-centered design, usability, accessibility, and customer adoption.
• Demonstrated success driving product improvements through user research, stakeholder feedback, analytics, and continuous experience optimization.
• Familiarity with federal cybersecurity and compliance requirements, including NIST SP 800-53 Rev. 5 controls and risk management practices for moderate-impact systems.
• Experience managing products that handle sensitive or regulated data, with a strong understanding of privacy, security, and governance requirements.
• Knowledge of FedRAMP-authorized cloud solutions and experience evaluating, implementing, or managing cloud-based products within regulated environments.
• Experience integrating emerging technologies, including cloud computing, artificial intelligence, machine learning, advanced analytics, mobile platforms, and workflow automation solutions.
• Proven ability to develop product strategies that leverage technology innovation to improve operational efficiency, decision-making, and business outcomes.
• Experience delivering enterprise integrations across multiple systems, platforms, and data sources to create seamless user experiences.
• Strong analytical and problem-solving skills with experience defining KPIs, reporting frameworks, and performance metrics to measure product success.
• Successfully pass background and drug screening

Knowledge, Skills, and Abilities:

• Ability to work nights, weekends, and holidays as required 
• Knowledge of principles and techniques of computer programming, testing, debugging, implementation, and documentation. 
• Strong organizational skills with demonstrated ability to handle multiple projects and details simultaneously.  
• Excellent communication skills (written, verbal, presentations).  
• Excellent organization, analytical, planning, and scheduling skills.  
• Ability to resolve highly complex problems. 
• Self-starter who can work with a large and diverse team of business, management, and IT individuals. 
• Ability to obtain an IA driver’s license, which will allow operation of a government vehicle. 

How you’ll grow  

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  

Benefits  

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  

Learn more about what working at Chenega MIOS can mean for you.  

Chenega MIOS’s culture  

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  

Corporate citizenship  

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  

Learn more about Chenega’s impact on the world.  

Chenega MIOS News- https://chenegamios.com/news/  

Tips from your Talent Acquisition Team  

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  

Chenega MIOS web site - www.chenegamios.com  

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm  

LinkedIn - https://www.linkedin.com/company/1472684/  

Facebook - https://www.facebook.com/chenegamios/ 

#Cyberstar, LLC