Employee Experience Program Manager Jobs in Decatur, TX

Position Summary: The Assistant Program Manager is responsible for supporting the Program Manager in coordination of all activities related to the fulfilment of assigned customer orders for commercial aircraft passenger seats, from the time a program is handed over by the Sales department, through engineering, certification, supply chain and production phases, and until program closure. The primary focus of the Assistant Program Manager is to support Program Manager in ensuring complete satisfaction of assigned customers with the RECARO Aircraft Seating products and services, maintaining cost, quality and schedule control, as well as RECARO’s quality and design standards. The Assistant Program Manager has primary responsibility to support the Program Manager in maintaining a program’s on time performance, quality, cost and weight targets as well as get trained to manage programs without supervision.

Essential Duties and Responsibilities include the following, other duties may be assigned:

• Support Program Manager in managing program from sales handover to program closure with complete responsibility over cost, timeline, scope and quality of the product.
• Together with Program Manager, Responsible to maintain overall program timeline in support of agreed upon due dates.
• Develop full scale project plan in MS Project
• Manage ZACSA 
• Manage MS Tracking database updates
• Define project scope, goals and deliverables that support overall program baseline in collaboration with project team, senior management, and stakeholders.
• Together with Program Manager, manage program scope and access the impact of scope changes
• Responsible for communication with customers and stakeholders
• Service bulletin coordination
• Support Program Manager in the responsibility for program documentation 
• Program Action Items (both internal and external)
• Program Team Meeting minutes
• Program Checklist
• Program Milestone Meeting documentation including Agenda and Meeting minutes
• Concessions and commitment letters through OEM product support processes.
• Assist Program Manager in managing program teams to achieve project results:
• Assists with program task and team meetings in an efficient manner
• Follow up on open items with each individual prior to their due date
• Agree and maintain OEM submittal requirements and due dates.
• Identify and manage project dependencies and critical path and continually manage project expectations with team members and other stakeholders.
• Identify and resolve issues and conflicts within the project team and when not solved in team meetings escalate them to management board.
• Define priorities within the project and agree on delegation of tasks and responsibilities to appropriate personnel with clear accountability within the program team.
• Supervise all BFE activities, including the timely placement and receipt of BFE orders, required for CDR, test and HoV production seats. 
• Ensure IFE test equipment is loaded with correct software level and is functioning properly to test the required system within contract specifications.
• Together with Program Manager, Responsible for overall program performance.
• Primary focal for ITCM, PDR, CDR and other technical meetings
• Responsible to organize implementation of FAI open items
• Interface with OEM contact and provide regular program progress reports to ensure complete visibility of program at all times.
• Continuously monitor OEM ratings and negotiate or correct as required
• Report program difficulties to the program review board and implement the decisions from review board.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Adhere Department processes and procedures
• Participate in team and PMO meetings to support process upgrades or develop new processes/ procedures
• Adhere to program management guidelines and standards for project execution. 
• Prepare project audits and implement risk analysis using RECARO standards and tools.
• Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements (as part of lessons learned practice)

Education/Experience:

Minimum of a Bachelor’s degree is required. A degree in Business, Mechanical, Aerospace or Electrical Engineering is desired with 0-2 years of relevant experience. 

Additional Skills:

• Strong, proven customer relations skills are required.
• The position requires a high level understanding of engineering concepts and FAA certification procedures for commercial aircraft seats
• Must possess strong negotiation skills and the ability to positively influence customer decisions, while maintaining a high level of customer satisfaction.
• Proven track record of meeting commitments.  
• Strong problem solving skills with the ability to exercise mature judgment are required. 
• Ability to multi-task and operate in a fast-paced, high pressure environment. Excellent organization skills are essential.
• Must have excellent internal and external communication and presentation skills.
• Ability to take initiative and work with minimum supervision.
• Multicultural background is a plus.

Travel Requirements:

Employees are expected to travel up to 25% of the time both National and International may be required.