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Employee Experience Program Manager Jobs in Commerce, MI

ROUSH

Senior Program Manager

Allen Park, MI · On-site

$105K - $106K/yr

... experience. * Program Management Professional certification. Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, employee ...

ROUSH

Senior Program Manager

Allen Park, MI · On-site

$105K - $106K/yr

... experience. * Program Management Professional certification. Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, employee ...

Roush

Senior Program Manager

Allen Park, MI

$105K - $106K/yr

... experience. * Program Management Professional certification. Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, employee ...

Conclusive Marketing

Program Manager

Detroit, MI

Proven experience managing program financials, budgets, forecasts, and resource planning. * Comfort ... That's why we're committed to providing every employee a workplace that's free of discrimination ...

Accent Controls, Inc

Program Manager

Auburn Hills, MI · On-site

$130/hr

Must have a minimum of 15 years related experience. Full-Time/Part-Time Full-Time Shift Days Pay ... Eligible to enroll in employee-paid voluntary insurance benefits which include, Vision, Short-term ...

Waltonen

Program Manager

Warren, MI · On-site

The Program Manager must have strong practical experience in project management, gained by managing ... Employee Referral Program * Additional Voluntary Benefit Programs * Off-site company events ...

Waltonen

Program Manager

Troy, MI · On-site

The Program Manager must have strong practical experience in project management, gained by managing ... Employee Referral Program * Additional Voluntary Benefit Programs * Off-site company events ...

ROUSH

Program Manager

Livonia, MI · On-site

Minimum of 2 years of formal or informal leadership experience. * Demonstrated knowledge of program ... employee referral bonuses, paid vacation, paid holidays. Visit our website: www.roush.com Like us ...

ROUSH

Program Manager

Livonia, MI · On-site

Minimum of 2 years of formal or informal leadership experience. * Demonstrated knowledge of program ... employee referral bonuses, paid vacation, paid holidays. Visit our website: www.roush.com Like us ...

Roush

Program Manager

Livonia, MI

Experience with people management and team leadership, direct or indirect. * Working knowledge of ... employee referral bonuses, paid vacation, paid holidays. Visit our website: www.roush.com Like us ...

JVIS

Program Manager

Shelby Township, MI

Experience in the following four cores areas is required - 1) open issues management, 2) timeline ... While performing the duties of this job, the employee is regularly required to sit, stand, talk ...

JVIS USA LLC

Program Manager

Shelby, MI · On-site

Experience in the following four cores areas is required - 1) open issues management, 2) timeline ... While performing the duties of this job, the employee is regularly required to sit, stand, talk ...

ROUSH

Program Manager

Livonia, MI · On-site

Experience with people management and team leadership, direct or indirect * Working knowledge of ... employee referral bonuses, paid vacation, paid holidays. Visit our website: www.roush.com Like us ...

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All JobsEmployee Experience Program JobsEmployee Experience Program Manager JobsEmployee Experience Program Manager Jobs in Commerce, MI

Employee Experience Program Manager information

See Commerce, MI salary details

$34.6K

$96.5K

$140.9K

How much do employee experience program manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for employee experience program manager in Commerce, MI is $96,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $118,900.00 per year, depending on experience, location, and employer.

What is the difference between Employee Experience Program Manager vs Employee Engagement Specialist?

AspectEmployee Experience Program ManagerEmployee Engagement Specialist
CredentialsBachelor's degree; certifications in HR or employee experience (e.g., CCXP)Bachelor's degree; certifications in HR or engagement (e.g., CEE)
Work EnvironmentStrategic planning, cross-department collaboration, program developmentFocus on communication, event planning, and direct employee interactions
Employer & Industry UsageUsed in large organizations across various industries to improve overall employee experienceCommon in HR teams to boost employee morale and engagement

The Employee Experience Program Manager focuses on designing and implementing comprehensive programs to enhance the overall employee experience, including onboarding, culture, and policies. In contrast, the Employee Engagement Specialist concentrates on fostering employee motivation and participation through targeted activities and communication. Both roles aim to improve workplace satisfaction but differ in scope and strategic focus.

What are the key skills and qualifications needed to thrive as an Employee Experience Program Manager, and why are they important?

To thrive as an Employee Experience Program Manager, you need expertise in HR practices, project management, and program design, often backed by a degree in human resources or related fields. Familiarity with HRIS platforms, survey tools, and data analytics systems is typically required, along with certifications like SHRM-CP or PMP. Strong communication, stakeholder management, and problem-solving skills make someone stand out in this role. These abilities are crucial for designing impactful programs that enhance employee satisfaction, engagement, and organizational effectiveness.

How does an Employee Experience Program Manager typically collaborate with other departments to enhance workplace culture?

Employee Experience Program Managers work closely with HR, leadership, and cross-functional teams such as IT and Facilities to design and implement initiatives that improve workplace culture. They often facilitate feedback sessions with employees, coordinate with department heads to align programs with business goals, and partner with communications teams to ensure transparency. Regular collaboration ensures programs are relevant, inclusive, and effectively address the evolving needs of the workforce.

What is an Employee Experience Program Manager?

An Employee Experience Program Manager is responsible for designing, implementing, and managing initiatives that enhance the overall experience of employees within an organization. This role focuses on improving workplace culture, engagement, and satisfaction by creating programs related to onboarding, professional development, recognition, and well-being. They often collaborate with HR, leadership, and other departments to ensure employees feel valued and supported. Their goal is to boost retention, productivity, and morale by addressing employee needs throughout their lifecycle at the company.
What job categories do people searching Employee Experience Program Manager jobs in Commerce, MI look for? The top searched job categories for Employee Experience Program Manager jobs in Commerce, MI are:
What cities near Commerce, MI are hiring for Employee Experience Program Manager jobs? Cities near Commerce, MI with the most Employee Experience Program Manager job openings:
Employee Experience Program Manager jobs near you
Customer Experience Program Manager

Customer Experience Program Manager

Stellantis

Auburn Hills, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Stellantis rating

7.4

Company rating: 7.4 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

18th of 44 rated automakers

Job description

Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of a dealer service improvement program. This role is a key contributor within the Technical Service Organization and is responsible for driving measurable improvements in dealer service operations, Fixed First Visit (FFV), and overall customer satisfaction. 

The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive‑level communication skills, and credibility within dealer fixed operations. 

Duties Include: 

  • Lead execution and continuous development of a dealer service improvement program, including metrics, dealer engagement approach, scoring methodology, and follow‑up cadence. 
  • Utilize advanced analytics and data platforms (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) to analyze data and measure dealer performance. 
  • Analyze internal and external customer survey results following Customer Pay and Warranty repair events to identify trends, drivers of dissatisfaction, and FFV gaps. 
  • Serve as the primary owner of dealer consulting engagements focused on service operations and customer experience outcomes. 
  • Coordinate with Field Operations, Business Centers, Warranty Administration, Training, and Technical Support teams to align improvement initiatives and resources. 
  • Develop and maintain dealer performance scorecards and dashboards to track progress and impact. 
  • Identify target dealers based on performance metrics and conduct in‑depth dealer assessments to identify true root causes. 
  • Create dealer‑specific, prioritized action plans with defined owners, KPIs, and 30/60/90‑day milestones. 
  • Lead follow‑up reviews to evaluate progress, validate improvement, and adjust action plans as needed. 
  • Prepare executive‑level presentations summarizing dealer findings, trends, and program outcomes. 
  • Present data‑driven insights and recommendations to internal leadership, Field Operations teams, and dealer management. 
  • Provide network‑wide insights on systemic service, warranty, and technical gaps impacting customer satisfaction. 

Success in This Role: 

  • Sustained improvement in Fixed First Visit (FFV) and customer satisfaction metrics across targeted dealers 
  • Improved warranty quality, reduced rework, and enhanced diagnostic accuracy 
  • Clear, measurable dealer action plans with consistent follow‑through and accountability 
  • Strong collaboration across Mopar, Field Operations, and dealer leadership 
  • A scalable, datadriven program that delivers networkwide insight and longterm improvement 

Basic Qualifications: 

  • Bachelor’s degree 
  • Minimum 8 years of relevant work experience.
  • Strong proficiency in Microsoft Office 365, including PowerPoint, Excel, and Copilot AI 
  • Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) 
  • Proven experience in automotive dealer fixed operations (service, warranty, technical, or operations leadership) 
  • Excellent written and verbal communication skills; ability to influence at all organizational levels 
  • Ability to effectively engage with a broad range of dealership personnel and Stellantis field staff 
  • Willingness to travel as required for dealer engagement and on‑site assessments  

Preferred Qualifications: 

  • 2+ years of experience working with JD Power and/or internal OEM customer satisfaction surveys 
  • Experience using advanced analytics, text analytics, or AI‑driven insight tools 
  • Prior experience in dealer consulting, operational excellence, quality improvement, or OEM field support roles 
  • Familiarity with warranty compliance processes and fixed‑operations performance metrics 

Our Benefits — Designed with You in Mind

Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.

Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We help you plan for the future with:

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

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