Job Summary:
Adobe is a leading company in creative software solutions, and they are seeking a Digital Employee Experience Analyst to enhance employee interactions with workplace technology. This role involves using Nexthink and experience analytics to improve digital experiences for employees by administering platforms, analyzing performance data, and recommending user-focused solutions.
Responsibilities:
• Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
• Build experience scorecards aligned to organizational priorities.
• Create visualizations, alerts, and reports that translate telemetry into actionable insights.
• Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.
• Analyze performance, stability, sentiment, and behavior patterns to identify trends and root causes.
• Combine quantitative and qualitative signals to understand true employee impact.
• Translate complex technical findings into clear, compelling narratives for leadership and engineering teams.
• Form hypotheses, test improvements, and measure effects on experience scores.
• Understand employee behaviors, work styles, and friction patterns to recommend improvements.
• Partner with support, engineering, cybersecurity, and product teams to design user-focused solutions.
• Use Nexthink to support surveys, feedback loops, and engagement strategies.
• Advocate for end-users by ensuring technical decisions reflect human experience implications.
• Participate in incident analysis to assess user impact.
• Monitor technology performance trends to proactively reduce friction and prevent recurring issues.
• Support DEX roadmap initiatives to expand automation, maturity, and long-term capability.
Qualifications:
Required:
• 1-2 years of hands‑on experience with Nexthink (administration, investigations, dashboards, campaigns, automated remediation, scoring).
• 4-10 years of exp within a Data Analysis role
• Solid understanding of Windows and/or macOS environments and endpoint performance metrics.
• Strong analytical skills working with large datasets.
• Ability to translate complex data into simple, human‑centered insights.
• Superb communication and collaboration skills.
• Passion for user empathy and understanding digital behaviors.
• Supported organizations with 15k+ devices
Preferred:
• 2+ years in DEX, EUC/endpoint engineering, IT operations, or related fields.
• Scripting experience (PowerShell, Python).
• Familiarity with ITSM/ITIL practices.
• Experience with telemetry, observability, or experience‑measurement platforms.
• Knowledge of survey development or UX research.
Company:
Adobe is a software company that provides its users with digital marketing and media solutions. Founded in 1982, the company is headquartered in San Jose, USA, with a team of 10001+ employees. The company is currently Late Stage.