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Emergency Services Dispatcher Jobs (NOW HIRING)

City of Pueblo, CO

Emergency Services Dispatcher

Pueblo, CO · On-site

$55K - $72K/yr

The Emergency Services Dispatcher is a FLSA non-exempt entry-level position under the general supervision of the Emergency Services Dispatch Supervisor. This position performs critical public contact ...

City of Pueblo

Emergency Services Dispatcher

Pueblo, CO · On-site

$55K - $72K/yr

The Emergency Services Dispatcher is a FLSA non-exempt entry-level position under the general supervision of the Emergency Services Dispatch Supervisor. This position performs critical public contact ...

City of Fresno

Emergency Services Dispatcher II

Fresno, CA · On-site

$69K - $83K/yr

Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment ...

Erickson

Emergency Services Dispatcher

Ashburn, VA · On-site

$20 - $24/hr

You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference ...

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Emergency Services Dispatcher information

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$26.5K

$48.1K

$67.5K

How much do emergency services dispatcher jobs pay per year?

As of Sep 11, 2026, the average yearly pay for emergency services dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is an emergency services dispatcher?

Emergency Services Dispatchers are professionals responsible for receiving emergency calls and dispatching the appropriate emergency response teams, such as police, fire, or medical personnel. They gather essential information from callers, assess the situation, and coordinate the rapid response of emergency services. Dispatchers play a critical role in ensuring public safety by remaining calm under pressure, communicating clearly, and making quick decisions during emergencies.

What skills and qualifications are needed to be an emergency services dispatcher?

To thrive as an Emergency Services Dispatcher, you need quick decision-making abilities, strong multitasking skills, and typically a high school diploma or equivalent with specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication tools, and emergency call protocols is essential. Excellent communication, emotional resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are vital to ensure accurate, timely emergency response and effective coordination between callers and first responders.

What challenges do emergency services dispatchers face during high-pressure incidents, and how are they supported?

Emergency Services Dispatchers frequently encounter high-stress situations, such as coordinating responses to multiple emergencies at once or managing calls involving distressed individuals. These challenges require the ability to remain calm, make quick decisions, and communicate clearly with both callers and first responders. Agencies often provide ongoing training, access to mental health resources, and team debriefings to ensure dispatchers are well-prepared and supported in handling the emotional and operational demands of the role.

What is the difference between Emergency Services Dispatcher vs Emergency Medical Dispatcher?

AspectEmergency Services DispatcherEmergency Medical Dispatcher
CertificationsCPR, EMD certification often preferredEMD certification required, CPR often included
Work EnvironmentPublic safety agencies, police, fire, EMSEmergency call centers, EMS agencies
Employer & IndustryPublic safety, government agenciesHealthcare, EMS services
Search & Comparison IntentUnderstanding dispatcher roles in emergency responseFocus on medical emergency dispatching procedures

Emergency Services Dispatchers handle a broad range of emergency calls, coordinating police, fire, and EMS responses. Emergency Medical Dispatchers specialize in medical emergencies, providing pre-arrival instructions and medical guidance. While both roles require similar certifications and work in emergency call centers, their focus areas differ, with Emergency Medical Dispatchers concentrating on medical emergencies specifically.

How much do emergency services dispatchers earn?

Emergency services dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. They often work in high-pressure environments and may require certifications such as Emergency Medical Dispatcher (EMD) or Public Safety Telecommunicator (PST).

Is it hard to be hired as an emergency services dispatcher?

Becoming an emergency services dispatcher typically requires completing a training program, passing a background check, and demonstrating strong communication and multitasking skills. Competition can vary depending on location and agency, but many employers seek candidates with relevant certifications and experience in emergency response or customer service.
More about Emergency Services Dispatcher jobs

What cities are hiring for Emergency Services Dispatcher jobs?

Cities with the most Emergency Services Dispatcher job openings:

Who are the top companies hiring for Emergency Services Dispatcher jobs?

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What states have the most Emergency Services Dispatcher jobs?

States with the most job openings for Emergency Services Dispatcher jobs include:

What are popular job titles related to Emergency Services Dispatcher jobs?

For Emergency Services Dispatcher jobs, the most frequently searched job titles are:

Emergency Services Dispatcher jobs near you
Infographic showing various Emergency Services Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.

Emergency Services Dispatcher

Pueblo, CO • On-site

City of Pueblo Civil Service
51 - 200 employees
Learn more about City of Pueblo Civil Serviceexternal

Full-time

Posted 10 days ago

Job description

Company Description

As a municipal government entity, the City of Pueblo is an employer of choice.  The city employs over 800 team members in 15 different departments.  Teams of diverse individuals work diligently to accomplish the various objectives that are essential to ensure that the Pueblo community is well represented, served and protected.  Many of our employees enjoy a long and rewarding career with the city.  Pueblo offers a stable work environment, rewarding career options, competitive salaries and a great benefits package. 

Job Description

The City of Pueblo is looking for people who want to make a difference in the community as Emergency Services Dispatchers! As an Emergency Services Dispatcher, you are the first point of contact with the public via both emergency 911 phone lines and non-emergency phone lines. You must obtain information from callers who may be injured, confused, angered, hysterical, frightened, or abused.  You’ll then communicate effectively to dispatch city police officers, firefighters, and emergency medical services on emergency and non-emergency calls. You can be a source of hope during someone's most challenging moments. This full-time position offers you a fulfilling career, a fast-paced work environment and a variety of benefits with an annual salary of $55,906.80 - $72,573.48. Apply now through September 20th, 2026.  Click on Emergency Services Dispatcher for access to the complete job description and to apply today! Visit www.pueblo.us/jobs to see all City of Pueblo open positions.


This job description is an overview and is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of all the functions and tasks required of the position.
YOU MUST APPLY ONLINE VIA THE CITY WEBSITE OR YOUR APPLICATION WILL NOT BE CONSIDERED!

Qualifications

MINIMUM QUALIFICATIONS:

In addition to the knowledge, skills, and abilities listed above, the candidate is required to have the following by date of application:

  • A high school diploma or GED


The following qualifications are highly preferred:

  • At least one (1) year of successful demonstrated experience in a fast-paced customer service work environment that includes multi-tasking, significant public contact, and multi-line telephone communications
  • At least one (1) year of successful demonstrated experience using computers and computer-related equipment
  • Call Center or related experience
  • Experience with shift work

Additional Information

All your information will be kept confidential according to EEO guidelines.  Apply online at www.pueblo.us/jobs.