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Email Only Customer Service Jobs in Springfield, MO

Ashley Global Retail, LLC

Customer Care Agent

Springfield, MO · On-site

$14 - $18.75/hr

Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ... Experience with chat, phone and email support; including proficient in computer systems and ...

Ashley Global Retail, LLC

Customer Care Agent

Springfield, MO · On-site

$14.50 - $19.50/hr

Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ... Experience with chat, phone and email support; including proficient in computer systems and ...

Ashley Global Retail, LLC

Customer Care Agent

Springfield, MO · On-site

$14 - $18.75/hr

Provide elevated, white-glove service for VIP customers and complex, high-priority orders. * Handle ... Experience with chat, phone and email support; including proficient in computer systems and ...

Cabela's

Customer Care Outfitter - Part Time

Springfield, MO · On-site

$14.50 - $19.75/hr

This highly skilled Outfitter will handle customer contacts through multi-channel processes (to include voice, email and chat) that include new sale orders, service issues after the sale is completed ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Springfield, MO

Email Only Customer Service information

See Springfield, MO salary details

$8

$17

$24

How much do email only customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for email only customer service in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Springfield, MO? For Email Only Customer Service jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Springfield, MO look for? The top searched job categories for Email Only Customer Service jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Email Only Customer Service jobs? Cities near Springfield, MO with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you

Travel Customer Representative

Next Stop Travels

Springfield, MO • On-site

$14.50 - $19.75/hr

Other

PTO

Re-posted 29 days ago

Job description

About the job Travel Customer Representative
Position: Travel Customer Representative
Company Overview:
True Adventure Travel is a leading travel company that specializes in creating unique and unforgettable experiences for our clients. We are committed to providing exceptional customer service and helping our clients discover the world in new and exciting ways. As a remote company, we value flexibility, creativity, and a passion for travel.
Position Overview:
We are seeking a highly motivated Travel Customer Representative to join our team. In this role, you will be responsible for assisting clients in planning and booking their dream vacations. You will work closely with our sales and marketing teams to ensure that our clients receive the best possible experience from start to finish.
Key Responsibilities:
- Communicate with clients via phone, email, and online platforms to understand their travel preferences and needs
- Utilize your knowledge of popular destinations, travel trends, and industry resources to create personalized travel itineraries for clients
- Book flights, accommodations, transportation, and activities for clients according to their budget and preferences
- Provide exceptional customer service by promptly responding to client inquiries and addressing any concerns or issues that may arise during the planning process or while on vacation
- Collaborate with our sales and marketing teams to promote and sell our travel packages and services
- Stay up-to-date with industry trends and new travel destinations to continuously improve our offerings and provide the best possible experience for our clients
Qualifications:
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Ability to work independently and remotely while maintaining a high level of productivity and attention to detail
- Passion for travel and a desire to help others create unforgettable experiences
Benefits:
- Competitive earnings opportunities
- Flexible work schedule and the ability to work remotely
- Opportunities for professional development and growth within the company
- Discounted travel packages and industry perks
- Supportive and collaborative team environment
If you have a passion for travel and a knack for creating unforgettable experiences, we want to hear from you! Apply now to join our team as a Vacation Advisor and help our clients discover the world in new and exciting ways.

Apply