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Email Only Customer Service Jobs in Springfield, MO

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.

Phenom People

Customer Service Part Time

Ozark, MO · On-site

... Lowe's * Deliver excellent customer service * Help customers find products and provide ... For individuals with disabilities who would like to request an accommodation, email HRServiceCenter ...

Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

Record, organize, and process orders and/or inquiries received by telephone, email, and/or through ... Suggest alternative products or services to meet customer needs when appropriate * Serve as a ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Springfield, MO

Email Only Customer Service information

See Springfield, MO salary details

$8

$17

$24

How much do email only customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for email only customer service in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Springfield, MO? For Email Only Customer Service jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Springfield, MO look for? The top searched job categories for Email Only Customer Service jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Email Only Customer Service jobs? Cities near Springfield, MO with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you

Customer Service Representative

Digital Monitoring Products

Springfield, MO • On-site

$14.50 - $19.75/hr

Other

Re-posted 6 days ago

Job description

Description
If serving others is part of who you are, we'd love to meet you.
Some people answer phones.
Others build trust, solve problems before they're asked, and make every customer feel like they're the only customer that matters.
We're looking for the second kind.
At DMP, we've been designing and manufacturing innovative electronic security solutions in Springfield, Missouri, since 1975. As a family-owned company, we've built our reputation by delivering quality products backed by exceptional support. Our dealers rely on us every day, and our Customer Success team plays a huge role in keeping that promise. Our commitment to quality, innovation and responsive service is at the heart of everything we do.
What you'll do
This isn't a call center job where you're only measured by how quickly you get someone off the phone.
Your job is to create an outstanding experience every time someone reaches out. Sometimes that means entering an order. Sometimes it means helping troubleshoot a question. Sometimes it means following up before a customer even realizes they need help.
You'll spend your day:
  • Answering customer questions by phone, email and chat
  • Entering customer orders accurately and efficiently
  • Providing order status updates
  • Helping customers understand DMP products and services
  • Processing returns and warranty claims
  • Supporting sales territories when a sales representative is unavailable
  • Updating customer information in our CRM
  • Following up to ensure issues are fully resolved
  • Building relationships that create loyal customers
No two days look exactly the same, and that's one of the things our team enjoys most.
Who succeeds here
We're much more interested in your mindset than your résumé.
Yes, experience in customer service is great. But we've also hired incredible people from restaurants, retail, hospitality and other service-focused careers because they genuinely enjoy helping others.
The people who thrive on our team:
  • Look for ways to help before they're asked.
  • Follow through on every commitment.
  • Stay calm when problems arise.
  • Communicate with kindness and professionalism.
  • Enjoy learning new products and solving problems.
  • Pay attention to the small details because they know they matter.
  • Take ownership instead of waiting for someone else to solve the issue.
  • Believe every interaction is an opportunity to strengthen a relationship.

If you've ever been the person who noticed what someone needed before they asked, you'll probably fit in well here.
Whether you're an experienced customer service professional or just beginning your career, we're interested in people with the right attitude, strong character and a desire to grow.
What you'll find at DMP
You'll join a Customer Success team of about ten people working together across customer service, reception, outbound sales and support. We collaborate, help one another and celebrate wins together because our success depends on delivering an exceptional experience to every customer.
This is a full-time, in-person position based at our Springfield, Missouri headquarters.
If this sounds like you...
If you're looking for more than "just another customer service job"-if you want to be part of a team that values service, ownership, continuous learning and doing the right thing-we'd love to hear from you.
Come help us create customers who know they're valued every time they interact with DMP.
EOE/Vet/Disabled

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