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Job Title:Centralized Scheduling Representative
Location:Springfield, Missouri
Department:Centralized Scheduling
Employment Type:Full-time

Job Summary:

Are you passionate about helping others and creating positive experiences with every interaction? Join our compassionate, collaborative team as a Centralized Scheduling Representative and play a vital role in connecting individuals with the care and services they need. This is an excellent opportunity to make a meaningful difference, develop valuable healthcare and customer service skills, work in a fast-paced and engaging environment, collaborate with dedicated professionals, and be part of an organization committed to improving lives. We areseekinga dependable, customer-focused professional withstrong communicationskills, attention to detail, and the ability to multitask effectively.

As a Centralized Scheduling Representative, you will serve as the first point of contact for clients seeking services. In this role, you will answer incoming calls, assess client needs, schedule appointments, verify insurance eligibility, and provide exceptional customer service. The ideal candidate is organized, professional, and enjoys helping others while managing multiple responsibilities in a busy call center environment.

This position offers...

Employee Assistance Program- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement- Company paid for work functions requiring travel
Employee Discounts- Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits- Scroll down to bottom of this post to learn more

Key Responsibilities:

Provide exceptional customer service by serving as the first point of contact for clients seeking assistance and scheduling services
Schedule initial appointments for Outpatient and Psychiatric Services while ensuring accurate and efficient calendar management
Assess client needs, including crisis-related situations, and route calls appropriately to ensure timely support
Answer incoming calls and connect clients with the appropriate staff, department, or resource
Verify insurance eligibility and referral information using designated software systems and online tools
Maintain accurate client records, activity logs, reports, and tracking systems
Send appointment reminders, letters, and other correspondence to support client engagement and attendance
Protect client privacy by adhering to HIPAA requirements and confidentiality standards
Support department operations by completing additional duties as assigned

Education, Experience, and/or Credential Qualifications:

High school diploma or GED required
Previouscustomer service experience preferred
Strong oral, written, and interpersonal communication skills
Excellent typing and computer proficiency
Ability to work independently with minimal day-to-day supervision while effectively managing new assignments

Additional Qualifications:

Must possess a strong customer service orientation
Ability to effectively multitask in a fast-paced call center environment while contributing as a team player
Flexibility to support multiple locations as needed
Reliable transportation required
Current driver's license, acceptable driving record, and current auto insurance required
Successful completion of background checks, including criminal record, driving record, abuse/neglect screening, and fingerprint check

Physical Requirements

Perform sedentary work involving exerting up to 10 pounds of force occasionally and a negligible amount of force frequently
Sit for extended periods throughout the workday with occasional walking and standing
Perform repetitive hand, finger, and arm movements for typing, data entry, and written communication
Use computers and other office equipment for prolonged periods

Keywords:Centralized Scheduling Representative, Customer Service Representative, Call Center, Appointment Scheduling, Healthcare Administration, Medical Scheduling, Client Services, Insurance Verification, Administrative Support, Patient Scheduling