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Microsoft Customer Support Jobs in Springfield, MO

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

... exceptional customer service and technical assistance to employees across the organization ... Microsoft Windows operating systems. * Microsoft Exchange and Office 365 administration.

Amphenol

First Shift IT Support Specialist

Springfield, MO · On-site

$21 - $29/hr

Microsoft 365, Salesforce, Identity Provider, KnowBe4, etc. * Back Office applications: ERP, Backup ... Familiarity with customer service principles and IT support procedures. Skills * Active listening ...

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Microsoft Customer Support information

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$21

$52

How much do microsoft customer support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for microsoft customer support in Springfield, MO is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $10.91 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

What are the most commonly searched types of Microsoft Customer Support jobs in Springfield, MO? The most popular types of Microsoft Customer Support jobs in Springfield, MO are:
What are popular job titles related to Microsoft Customer Support jobs in Springfield, MO? For Microsoft Customer Support jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Springfield, MO look for? The top searched job categories for Microsoft Customer Support jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Microsoft Customer Support jobs? Cities near Springfield, MO with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Springfield, MO as of July 2026, with employment types broken down into 43% Full Time, and 57% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,841 per year, or $21.1 per hour.

Client Support Specialist

Parmele Disability Advocates

Springfield, MO • On-site

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Benefits:
  • Dental and/or Vision | Delta Dental | Nationwide Coverage
  • Health Insurance | Nationwide Coverage
  • 401(k)
  • Employee discounts
  • Paid time off

Location: Springfield, MO (Hybrid/Remote)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time
Start Your Career with Purpose
At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a Client Support Specialist, you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives.
No prior disability experience is required. We provide paid training, ongoing support, and opportunities for career growth.
Hybrid/Remote Work Opportunity
This position begins with required in-office training. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training.
What You'll Do
As a Client Support Specialist, you'll create a positive experience for prospective clients through professional communication, active listening, and thoughtful problem-solving.
Key Responsibilities

  •  Respond to inbound inquiries by phone and live chat regarding Social Security Disability Insurance (SSDI) and VA disability services. 
  •  Contact prospective clients who have expressed interest in disability representation. 
  •  Explain our services and guide individuals through the intake process. 
  •  Gather and accurately enter client information into company systems. 
  •  Schedule consultations and coordinate follow-up communications. 
  •  Maintain detailed records and documentation. 
  •  Assist with additional administrative duties as needed. 
What We're Looking For

We're seeking dependable, compassionate professionals who enjoy helping others and thrive in a fast-paced environment.
Qualifications

  •  Strong verbal communication skills and a professional phone presence. 
  •  Ability to confidently guide conversations and build rapport with callers. 
  •  Demonstrated empathy, patience, and a commitment to providing exceptional service on every interaction. 
  •  Strong attention to detail and critical-thinking skills. 
  •  Proficiency with Microsoft Office applications. 
  •  Ability to accurately manage data entry and documentation. 
  •  Previous experience in customer service, phone-based sales, call center operations, administrative support, or a related field preferred. 
  •  Excellent interpersonal and organizational skills. 
  •  Ability to learn new systems and processes quickly. 
Why Join Parmele Disability Advocates?

  •  Make a meaningful difference by helping individuals access life-changing benefits. 
  •  Receive paid training and ongoing professional development. 
  •  Enjoy clear opportunities for advancement within a growing organization. 
  •  Work in a supportive, collaborative team environment. 
  •  Join an established company with a strong reputation for client advocacy. 
About Parmele Disability Advocates
With more than 150 years of combined disability advocacy experience, Parmele Disability Advocates has helped over 61,000 individuals secure the benefits they need. What began as a two-person operation has grown into a team of more than 150 professionals serving clients across multiple states.
Apply Today!
If you're looking for a stable, full-time career where your work has a direct impact on people's lives, we'd love to hear from you. Apply today and take the first step toward a rewarding career with Parmele Disability Advocates.
Flexible work-from-home options available after successful completion of training.

Flexible work from home options available.